Addenbrooke's
Hills Road, Cambridge, Cambridgeshire, CB2 0QQContact details and Patient Advice and Liaison Service (PALS)
Patient ratings and reviews
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Reviews
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Review titled Such kindness and care
Rated 5 stars out of 5
by Jane Webber - Posted on 17 January 2023
I have nothing but praise for all the staff involved in my mother's care over the past 11 days. She was admitted to Accident and Emergency after an ambulance had been called. Within 6 hours of the initial call, the ambulance had taken her to Accident and Emergency, she had been assessed and then transferred to Ward D 7. I was contacted by a doctor, given a detailed update and it was suggested that I come immediately. Throughout the 11 days my mother was in D 7 she had exemplary care and, best of all, I was kept in the loop both by telephone from a consultant and a doctor and then given daily updates during my afternoon visits. They did everything they could to deal with her condition and then, when it was clear that no recovery was possible, kept her comfortable. It was lovely to see the same staff giving continuity of care. They also looked after me at a difficult time. We are all most grateful.
Visited Diabetic Medicine on January 2023
Review titled Addenbrooke's
Replied on 25 January 2023
Dear Jane Webber Thank you for writing your review at such a difficult time for you and your family. Please accept our sincere condolences on the death of your mother. Despite such a sad outcome, it is clear from your description that you felt that your mother and her family were looked after well, and that the communication from the staff was timely and helpful. Your kind words and gratitude will be passed to the staff on Ward D7, and will be much appreciated. Thank you again for taking the time to let us know about your experience. Patient Advice and Liaison Service cuh.pals@nhs.net
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Review titled Generally concerned
Rated 1 star out of 5
by Anonymous - Posted on 31 January 2023
After two rapid referrals from the GP concerned that I might have cancer still haven't been seen in clinic. Offered numerous appointments then cancelled a week before said appointment. Still have no idea when I am likely to be seen. Have been waiting over 13 months since first referral. The hospital is in chaos and GP cannot get through to speak to anyone. No one cares about the wait time and how it affects patients trying to carry out everyday life in pain and discomfort. I would just like an honest answer when I'm generally likely to be seen and how long I'm going to have to wait to get the treatment.
Visited Gynaecology on January 2023
Review titled Addenbrooke's
Replied on 16 February 2023
Dear patient I am sorry to read about the difficulties you have been experiencing. Patients of some services at the hospital are experiencing longer waits than we would like at the moment, but please contact the Patient Advice and Liaison Service (PALS) on 01223 217567 or email cuh.pals@nhs.net and we will try to find more information for you. Head of Patient Experience
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Review titled Outstanding service
Rated 5 stars out of 5
by David Lindsay - Posted on 04 January 2023
Three times i had to come to A&E and the nurses were outstanding everyone was so helpful i cannot thank them all enough
Visited Accident and emergency services on January 2023
Review titled Addenbrooke's
Replied on 25 January 2023
Dear David Lindsay Thank you for letting us know that you were cared for so well by the nurses in our Emergency Department, and that all the staff were helpful. Your kind words and thanks will be passed to the staff and will be much appreciated. Thank you again. Patient Advice and Liaison Service cuh.pals@nhs.net
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Review titled Excellent service
Rated 5 stars out of 5
by Ian Saul - Posted on 27 January 2023
I attended A & E at one thirty am on Friday 27th January and booked in was asked to sit in a very busy waiting area,within ten minutes my name was called and I went into the treatment area. A staff nurse quickly and efficiently dealt with the necessary procedures to relieve my severe pain. I was asked to return to waiting area and was then called in give bloods returning to the waiting area to get blood results this took about one hour and I was called to see the doctor who explained the results. I was given the necessary supplies to last me until the local doctor or district nurse would do a follow up. The whole experience was done with kindness and understanding patience and a general feeling of well-being especially at that time of the morning. We left at five thirty am having been treated extremely well.
Visited Accident and emergency services on January 2023
Review titled Addenbrooke's
Replied on 16 February 2023
Dear Ian Saul Thank you for letting us know that you were treated so well in the busy Emergency Department. It is good to hear that you were treated efficiently by kind and patient staff. Your positive feedback will be passed to the staff and will be much appreciated. Thank you again - and we hope you are feeling better now. Patient Advice and Liaison Service cuh.pals@nhs.net
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Review titled Perfection
Rated 5 stars out of 5
by Diana - Posted on 27 December 2022
After an RTA I spent 3 weeks in Addenbrooks. Completely faultless care. From the doctors and nurses, to the very kind staff who delivered my drinks and meals. I cannot thank you enough. You really are all amazing and a massive hug to you all xx
Visited Orthopaedics on December 2022
Review titled Addenbrooke's
Replied on 04 January 2023
Dear Diana Thank you so much for your kind words and thanks to the staff who cared for you so well after your accident. If you would like us to pass your positive feedback to the staff on the ward, please send us a quick email to let us know which ward you stayed on - cuh.pals@nhs.net Thank you again - and we hope you are continuing to recover well. Patient Advice and Liaison Service cuh.pals@nhs.net
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Review titled Busy but professional
Rated 4 stars out of 5
by Steven Burns - Posted on 10 December 2022
The department was busy at 0820 when I arrived but my wait was only 90 minutes before I was taken to the Surgery assessment room. I have the utmost respect for the staff who were obviously busy and stressed but provided a friendly and professional experience.
Visited Accident and emergency services on December 2022
Review titled Addenbrooke's
Replied on 20 December 2022
Dear Mr Burns Thank you for letting us know that you were cared for by kind and professional staff whilst you were waiting for your surgery. If you would like us to pass on your kind words to the staff, please contact the Patient Advice and Liaison Service (PALS) on 01223 216756 or email cuh.pals@nhs.net to let us know which department you attended. Thank you again for taking the time to leave a positive review. Patient Advice and Liaison Service
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Review titled Humanity at its kindest
Rated 5 stars out of 5
by Tania Tracey - Posted on 17 December 2022
I was booked into A&E after an infection got worse due to being unable to see a GP for 72 hours just to obtain antibiotics. This in its self makes you feel like a burden to an already massively overwhelmed service when your walking in but it had escalated to the point I couldn’t consume fluids. I was there 13 hours in total. The hard work and the kindness of every employee on that ward that day and night was incredible. Given the immense pressure and 200+ people in at once they managed to keep the constant flow of sick people coming and going. Ensured you were warm, fed if need be, medicated and cared for with the up most respect. I have no doubt that GPs are under pressure in their own job rolls but more needs to be done to support hospitals. I take my hat off to everyone at Addenbrooks especially the staff working in A&E on the 16.12.22 and even for the other of a bed when I was on my last legs by midnight. Thank you for getting me home to be with my family for Christmas, healthier and happier. I hope you all get the ability to do the same.
Visited Accident and emergency services on December 2022
Review titled Addenbrooke's
Replied on 20 December 2022
Dear Ms Tracey Thank you for taking the time to tell us about your experience in the Emergency Department recently. We are sorry to hear about your illness and challenges in obtaining treatment, but it is good to hear that the staff were kind and looked after you whilst you were waiting. Your kind words will be passed to the Emergency Department staff and will be much appreciated. Thank you again. Patient Advice and Liaison Service (PALS) cuh.pals@nhs.net
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Review titled Ignored my pain
Rated 1 star out of 5
by Anonymous - Posted on 15 May 2023
For years I was scanned for a Billary Cyst Adenoma. In pain I sort a second opinion and within 12 weeks it was removed and was full of pre cancerous cells. Would not recommend the Liver services at this hopital.
Visited Gastrointestinal and Liver services on December 2022
Addenbrooke's has not yet replied.
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Review titled Perfect care
by Crazzzy - Posted on 31 December 2022
I hurt my waist, I was scared as it was, being an older woman who had only been to hospital for my kids. I went to minor injuries where I lived, they told me they were closed. I went across to A&E at Addenbrookes, it was heaving and people were queuing out of the door. I was expecting a long wait. Within minutes a male nurse came out and sent me to clinic 9. From the moment I walked in from reception to seeing someone having an x-ray, everyone was exceptional. So kind, and reassured me even when the x-ray showed my bone was broken. So kind and treated me with dignity as they knew I was scared, manipulated my hand so no operation. Was put in plaster and sent home with aftercare. Everyone was amazing and just wanted to say thank you to each and every one who helped me. I will be forever grateful.
Visited December 2022
Provided by Care opinion
Review titled Addenbrooke's
Replied on 04 January 2023
Dear Crazzzy Thank you for taking the time to let us know that you were treated kindly and promptly for your injury. Your kind words and thanks will be passed to all the staff and will be much appreciated. We hope you are recovering well, and thank you again. Patient Advice and Liaison Service cuh.pals@nhs.net
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Review titled Amazing staff
Rated 5 stars out of 5
by Anonymous - Posted on 12 November 2022
Saw my GP at the end of August. Seen at Addenbrookes in September. Cancer diagnosed mid Sept. Hysterectomy in early November. The whole team from the start to the end - hysteroscope, various scanning depts, Nurses, Consultant, Anaesthetist, Drs and support staff were all amazing. They were professional, reassuring and courteous. This is the NHS as it should work. So a huge thank you. I will be making a donation to the Addenbrooke's Charitable Trust to show my appreciation.
Visited Gynaecology on November 2022
Review titled Addenbrooke's
Replied on 15 November 2022
Dear patient Thank you very much for expressing your appreciation of the service you have received over recent months. Your kind words and thanks will be passed to the staff and will be much appreciated. We are also very grateful to you for generously donating to our charity - the funds received by ACT go such a long way to improve the care and experience of all our patients. Thank you again - and we hope you are recovering well from your operation. Patient Advice and Liaison Service cuh.pals@nhs.net
Information supplied by Cambridge University Hospitals NHS Foundation Trust