Addenbrooke's
Hills Road, Cambridge, Cambridgeshire, CB2 0QQContact details and Patient Advice and Liaison Service (PALS)
Patient ratings and reviews
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Reviews
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Review titled Long wait.
Rated 1 star out of 5
by Anonymous - Posted on 15 February 2024
I was referred to Foot and Ankle Orthopaedics by my GP in 2020, 2021, and then followed up where my GP referred me again in August 2023. After a 3 1/2, nearly 4 year wait, I still have not had an initial NHS consult despite making a formal complaint to CQC in April 2021 about the malunion fracture having initially been missed in Addenbrookes A&E (sent to Urgent Treatment Centre without xray or examination) on 14 April 2020. My last followup was in November 2023 when I confirmed that I still needed that NHS appointment: that NHS appointment never happened. I note the wait is listed as 53 weeks - but April 2020 to February 2024, is ballpark, 4x50, ie 200 weeks.
Visited Orthopaedics on August 2023
Review titled Addenbrooke's
Replied on 19 February 2024
Dear Anonymous I am very sorry to read of your long wait to see orthopaedics. Our waiting lists are under constant review and some patients will wait longer or for less time than the averages quoted, but given the length of time you have been waiting, please contact our Patient Advice and Liaison Service on 01223 216756 or email cuh.pals@nhs.net so that they can look into your concerns in more detail and respond to you. Once again I am very sorry for the length of time you have been waiting. Patient Experience Department cuh.pals@nhs.net
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Review titled Excellent
Rated 5 stars out of 5
by Anonymous - Posted on 17 July 2023
Absolutely incredible. I cant sing the staffs praises highly enough nor the medical care received. Despite challenging times I received the best care. Every single member of staff was kind, caring and exceptionally capable. Thank so much for for being there when I needed.
Visited Accident and emergency services on July 2023
Addenbrooke's has not yet replied.
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Review titled Excellent
Rated 5 stars out of 5
by Anthea Telford - Posted on 11 August 2023
Referred to A&E by 111. Seen by a number of professionals.Everyone was very kind and thorough. Left with an ongoing plan. Total length of time at the hospital was around 4 hours. Cannot fault them.
Visited Accident and emergency services on July 2023
Review titled Addenbrooke's
Replied on 31 October 2023
Dear Anthea Telford Thank you for taking the time to let us know that you were treated kindly by staff in A&E and were able to agree an ongoing plan with them. It is good to hear that you felt you had a thorough and efficient visit. Your kind words and thanks will be passed to the staff in A&E and will be much appreciated. Thank you again. Patient Experience Department cuh.pals@nhs.net
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Review titled Excellent experience of A and E
Rated 5 stars out of 5
by Anonymous - Posted on 03 August 2023
I visited A and E with my 91 year old mum, absolutely everyone we met was lovely, smily and went above and beyond! We were seen incredibly quickly and efficiently, - a special shout out to the girls in the blood dept who made my mum very comfy, even tucking her up with a blanket. You would not have known the dept was under incredible pressure but what a difference your collective positive attitude made to my mum's experience.
Visited Accident and emergency services on July 2023
Review titled Addenbrooke's
Replied on 31 October 2023
Dear Patient Thank you for taking the time to express your appreciation for the efficient and professional service you received in A&E and blood tests when you visited with your Mum in July. Your kind words will be passed to the staff and will be much appreciated. Thank you again. Patient Experience Department cuh.pals@nhs.net
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Review titled Nhs there if you need it in a emergency
Rated 5 stars out of 5
by Peter - Posted on 04 August 2023
I was admitted in a ambulance and from Aand e,Ward n2,c7 and dispach lounge l ws treated brilliantly. Every one l encountered were lovely even under extreme violence and racism from other patients. The only improvement lcan suggest would bea notice in the dispatch lounge saying it takes several hours toget your doctors letter and drugs. Thanks Peter
Visited Gastrointestinal and Liver services on July 2023
Review titled Addenbrooke's
Replied on 31 October 2023
Dear Peter Thank you for taking the time to let us know that you were treated so well by staff in A&E, N2, C7 and the discharge lounge when you were a patient at Addenbrooke's in July. Thank you for your service improvement suggestion. We will share your kind words and suggestion with the staff who will be delighted to receive them. Thank you again. Patient Experience Department cuh.pals@nhs.net
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Review titled Excellent Service
Rated 5 stars out of 5
by Marie Light - Posted on 02 August 2023
Attended PET CT Scan department very friendly staff , speedy process. Was in and out before taxi was parked up. Now waiting for appointment with Respiratory clinic. The experience has made me less nervous for future appointments. Thank you
Visited Diagnostic Imaging on July 2023
Review titled Addenbrooke's
Replied on 31 October 2023
Dear Marie Light Thank you for taking the time to express your appreciation for the efficient and friendly service you received when you had a PET CT scan in July. It is good to hear that it has helped reduce your nervousness about future appointments. Your kind words will be passed to the staff and will be much appreciated. Thank you again. Patient Experience Department cuh.pals@nhs.net
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Review titled Excellent care
Rated 5 stars out of 5
by Jackanory - Posted on 12 July 2023
On a day when I was initially quite nervous I felt completely at ease from start to finish in this department
Visited Plastic surgery on July 2023
Addenbrooke's has not yet replied.
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Review titled Mixed feelings
Rated 3 stars out of 5
by VMc - Posted on 09 June 2023
Excellent care when a room finally available for me. Long waiting period prior to being transferred to Room with no updates given. Moved 4 times. Stayed in different Ward twice Staff kind and caring Finally to Theatre Suite with greeting from Surgeon. Operation went well
Visited Neurosurgery on June 2023
Addenbrooke's has not yet replied.
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Review titled Unacceptable waiting time
by Deea86 - Posted on 06 June 2023
I was referred at Addenbrooke’s Dermatology Clinic in 2020 . After a very long wait I was finally seen in November 2021 . The doctor who saw me , said I will have a review appointment after a year in November 2022 . It’s now June 2023 and still didn’t receive an appointment. I called them twice and both times they said that my Gp needs to write to them again saying that my symptoms got worse and to asked to be seen faster. My Gp said this is ridiculous and they should see me. When I called the hospital again they said I am now on a non-emergency list and I’ll have to wait . I already waited a year and 8 months and this is unacceptable.
Visited June 2023
Provided by Care opinion
Review titled Addenbrooke's
Replied on 31 October 2023
Dear Deea86 I am sorry for this very delayed response to your feedback about your frustration with waiting times and the referral process to Dermatology. If this is still a concern for you, please contact the Patient Advice and Liaison Service on 01223 216756 or email cuh.pals@nhs.net so that we can look into your concerns in more detail and respond to you. Our sincere apologies for the frustrating wait you have experienced. Patient Experience Department cuh.pals@nhs.net
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Review titled Colorectal surgery
Rated 4 stars out of 5
by Anonymous - Posted on 16 June 2023
Excellent service! My best wishes to doctors and nurses who treatment me. Attentive doctors and staff. Comfortable beds ,clean,all my sheets were changed every day. I was be able to select a meal from menu.And I had a shower every day. Thank you very much.I wish all health and peace.
Visited Don't know on June 2023
Addenbrooke's has not yet replied.
Information supplied by Cambridge University Hospitals NHS Foundation Trust