Addenbrooke's
Hills Road, Cambridge, Cambridgeshire, CB2 0QQContact details and Patient Advice and Liaison Service (PALS)
Patient ratings and reviews
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Reviews
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Review titled Great experience at Saffron Walden
Rated 5 stars out of 5
by B Luxford - Posted on 03 October 2023
Recently had a follow up ultrasound booked at Addenbrooke's satellite clinic in Saffron Walden Community Hospital. From the minute I walked into the Xray and Ultrasound dept the whole experience was fantastic! The Reception lead welcomed me and even managed to book me in there and then for a very recently requested XRay. Both the radiographer and sonographer colleagues were so friendly, professional and competent it made the whole experience (that I was previously dreading!) pleasant. Thank you Saffron Walden Team.
Visited Diagnostic Imaging on October 2023
Review titled Addenbrooke's
Replied on 19 October 2023
Dear B Luxford Thank you for taking the time to express your appreciation for the efficient and friendly service you received at your ultrasound in the X-ray satellite clinic at Saffron Walden Community Hospital. It's good to hear you had a pleasant five star experience. Your kind words will be passed to the staff and will be much appreciated. Thank you again. Patient Experience Department cuh.pals@nhs.net
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Review titled Professional &Friendly
Rated 5 stars out of 5
by Claire Letter - Posted on 29 November 2023
My daughter recently spent 3 days in PICU during an illness. All the staff were so caring, both towards my daughter, my husband and myself. It was an extremely worrying time, but I felt that my daughter was in the best place, and that staff were committed to her wellbeing. Thank you, you're all fantastic!
Visited Paediatric intensive care on October 2023
Review titled Addenbrooke's
Replied on 05 December 2023
Dear Claire, Thank you for taking the time to let us know about the caring and committed staff you experienced on PICU. All feedback is always welcome and I will pass this on to the PICU team who will be grateful to hear of your positive experience. Many Thanks Patient Experience Team cuh.pals@nhs.net
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Review titled Waiting for urgent appointment
Rated 3 stars out of 5
by Maria De Meneses - Posted on 07 November 2023
I was referred for a neurology appointment by my GP in Comberton, following emergency surgery in Portugal, (while on holiday) for a brain aneurysm. I have several problems associated with the aneurysm, and I'm still waiting for the appointment that was urgently requested by my GP. Thank you
Visited Neurology on October 2023
Review titled Addenbrooke's
Replied on 09 November 2023
Dear Maria De Meneses Thank you for your feedback. I am sorry to read about your brain aneurysm while on holiday and that you are waiting for a neurology appointment at Addenbrooke's. Please contact the Patient Advice and Liaison Service on 01223 216756 or email cuh.pals@nhs.net so that we can look into your referral and respond to you. If you email, please be sure to include your date of birth, and hospital number if possible, to help staff look into your request. Patient Experience Department cuh.pals@nhs.net
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Review titled Appendicectomy
Rated 5 stars out of 5
by Tom Hyland-Hawkins - Posted on 05 September 2023
I arrived on Sunday at the accident and emergency department with a suspected appendicitis. I was seen extremely quickly and sent to ward d6 where I was initially looked after. Shortly after that I was moved to ward l2 where I spent the duration of my stay. The staff were professional, kind, helpful and extremely friendly. I had my appendix removed on the next day. When I arrived back on the ward I was again looked after very well, being offered food and drink and making sure I was comfortable. I was discharged early Tuesday morning. I had a very comfortable stay and would highly recommend the hospital. I would like to massively thank all staff involved with my stay at Addenbrookes, especially all the nurses and healthcare professionals on ward l2.
Visited Day treatment services on September 2023
Review titled Addenbrooke's
Replied on 19 October 2023
Dear Mr Hyland-Hawkins Thank you for taking the time to express your appreciation for the comfortable and professional service you received on L2 ward. Your kind words will be passed to the staff and will be much appreciated. Thank you again. Patient Experience Department cuh.pals@nhs.net
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Review titled Wonderful experience at CUH Breast Clinic
Rated 5 stars out of 5
by Kayleigh Allen - Posted on 06 September 2023
I had to visit the Breast Clinic after suffering mastitis and the team of nurses, assistants and sonographer were brilliant. I was made to feel valued and listened to, and the staff were clearly very knowledgeable and experienced. I felt in safe hands and they went out of their way to make me feel comfortable. The only negative I have is I did have to wait over 2 hours past my appointment time, but it was worth the wait. Just make sure to clear your day of plans if necessary as you may have to wait as they are extremely busy.
Visited Breast Surgery on September 2023
Review titled Addenbrooke's
Replied on 26 October 2023
Dear Kayleigh Allen Thank you for taking the time to let us know that you were treated kindly by staff in the Breast Clinic. It is good to hear that you felt in safe hands and listened to. Your kind words and thanks will be passed to the staff in the Breast Clinic and will be much appreciated. Thank you again. Patient Experience Department cuh.pals@nhs.net
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Review titled Professional and caring
Rated 5 stars out of 5
by Jane Helliwell - Posted on 17 August 2023
I was sent to A & E after telephoning 111 in the early hours of last Saturday morning and from the moment I arrived I received nothing but kindness and professional help from everyone I met. The service was simply outstanding and I want to thank all involved. Despite it being the end of their shifts every member of staff was caring and supportive from the health care assistants, radiologists, ECG nurse, clinicians and then the brilliant and kind doctor who diagnosed my pneumonia. The 111 service was excellent too, passing me onto a clinician who was equally good. We are so very fortunate to have such a wonderful NHS and such amazing staff working within it. I do hope there is a way that this review is passed on to those people who were working early last Saturday morning so they know how much they were appreciated. Thank you.
Visited Accident and emergency services on August 2023
Review titled Addenbrooke's
Replied on 31 October 2023
Dear Jane Helliwell Thank you for taking the time to let us know that you were treated kindly and professionally by staff in A&E in August. It is good to hear how caring and supportive you found staff to be, despite it being the end of their shifts. Your kind words and thanks will be passed to the A&E staff and will be much appreciated. Thank you again. Patient Experience Department cuh.pals@nhs.net
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Review titled Great practice
Rated 5 stars out of 5
by Jeffers Collinwood Mayo - Posted on 31 August 2023
I attended Urology at very short notice to have my nephrostomy removed on the 30.08.2023. I arrived at approximately 10.30 and left just after 12.00. The nurse and her assistant were very friendly and very professiona (and very helpful). This was a very smooth "Rolls Royce" service.
Visited Urology on August 2023
Review titled Addenbrooke's
Replied on 31 October 2023
Dear Jeffers Collinwood Mayo Thank you for taking the time to let us know that you were treated swiftly by friendly and professional staff in Urology. Your kind words and thanks will be passed to the staff in Urology and will be much appreciated. Thank you again. Patient Experience Department cuh.pals@nhs.net
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Review titled Very efficient
Rated 5 stars out of 5
by Roberta Rose - Posted on 31 August 2023
Today I visited Addenbrookes for the first time. We went to clinic . Having broken my wrist I needed direction and help to find places. I was taken to plaster room by very nice man. The ladies and fellas in the plaster room were all kind, courteous, gentle kind and informative. Had my plaster changed even got to choose a colour. As I’m going on holiday soon they put a suitable plaster on that expands during your flight. Again another thoughtful thing they did. Off to X-ray. Couldn’t have been more helpful. Back to see the consultant to have a chat about my X-rays had positive news. Came away feeling so confident that I’d been treated with care. Thank you all so much.
Visited Orthopaedics on August 2023
Review titled Addenbrooke's
Replied on 31 October 2023
Dear Roberta Rose Thank you for taking the time to express your appreciation for the kind and professional service you received at the fracture clinic. Your kind words will be passed to the staff and will be much appreciated. I hope you had a good holiday and are now fully recovered. Thank you again. Patient Experience Department cuh.pals@nhs.net
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Review titled Mris scan
Rated 5 stars out of 5
by Lucy todd - Posted on 14 August 2023
Absolutely great experience . Went in on time . In fact 20 minutes early .all staff freindly . Explained everything 110% perfect .well done
Visited Don't know on August 2023
Review titled Addenbrooke's
Replied on 31 October 2023
Dear Lucy Todd Thank you for taking the time to express your appreciation for the efficient and friendly service you received in MRIS. I will pass on your compliment to the staff, which will be much appreciated. Thank you again. Patient Experience Department cuh.pals@nhs.net
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Review titled Orthopaedics foot and ankle waiting list.
Rated 3 stars out of 5
by Anonymous - Posted on 08 February 2024
Orthopaedics foot and ankle waiting list: I was referred to Orthopaedics foot and ankle waiting list August 2023. As of 8 January 2024 I have not heard anything since November 2023 when I confirmed that I still need this appointment. There is no contact email address or phone number published. I am still awaiting that consult. As of January 2024, I still need this initial consult please.
Visited Orthopaedics on August 2023
Review titled Addenbrooke's
Replied on 16 February 2024
Dear Anonymous I am sorry to read that you still awaiting your consultation. Waiting lists are under constant review and some times waiting times are longer than we would like. Please contact the Patient Advice and Liaison Service on 01223 216756 or email cuh.pals@nhs.net with your hospital number or date of birth so that we can look into your concerns in more detail and respond to you. Once again, I am sorry that you have not heard from Orthopaedics yet. Patient Experience Department cuh.pals@nhs.net
Information supplied by Cambridge University Hospitals NHS Foundation Trust