Addenbrooke's
Hills Road, Cambridge, Cambridgeshire, CB2 0QQContact details and Patient Advice and Liaison Service (PALS)
Patient ratings and reviews
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Reviews
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Review titled A perfect experience
Rated 5 stars out of 5
by E Griffiths - Posted on 03 January 2024
I was referred to a consultant last Autumn for a problem with my right lower eyelid and within weeks (7th December) had an operation on the eyelid. The operation was just 25 minutes and I was on my way home in less than half an hour after it was finished. Everything went really smoothly with the surgeon explaining what was happening so I knew what they were doing at all points. At no time was there any pain or discomfort (apart from the stinging of the anaesthetic needle which I had been warned about). I have just attended (Jan 2024) the clinic for a review and to have the stitches removed which was quick and painless and I was discharged and on my way home in about 10 minutes. A perfect experience, thanks !
Visited Ophthalmology on December 2023
Review titled Addenbrooke's
Replied on 08 January 2024
Dear E Griffiths Thank you for taking the time to express your appreciation for the smooth and rapid service you received in ophthalmology. I am delighted to share this with colleagues in the department who will be very appreciative. Thank you again. Patient Experience Department cuh.pals@nhs.net
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Review titled Friendly and approachable
Rated 5 stars out of 5
by Diane McNally - Posted on 07 December 2023
I was nervous attending an appointment for an ECG after suffering chest pains. The person that did my ECG completely put me at ease , he was reassuring and completely respectful of my dignity. He communicated with me throughout which really put me at ease. Thank you and doing a brilliant job in a stressful sector.
Visited Cardiology on December 2023
Review titled Addenbrooke's
Replied on 19 December 2023
Dear Diane McNally Thank you for taking the time to express your appreciation for the member of staff who carried out your ECG in such a reassuring and respectful manner so that you were more at ease. Your kind words will be passed to the team and will be much appreciated. Thank you once again. Patient Experience Programme Manager cuh.pals@nhs.net
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Review titled Fabulous service
Rated 5 stars out of 5
by Sharon Saunders - Posted on 01 December 2023
I was referred on Monday by my GP to the hysteroscopy clinic . I was seen on Friday , just a few days later ! I attended my appointment and couldn't have asked for better care ! All the staff were welcoming and made me feel at ease . The nurse doing the procedure explained everything she was doing . Given the procedure I was having done , it was as comfortable as could possibly have been expected and I left with a full explanation of the findings , and what would happen next . The team should be very proud of the work they do !
Visited Gynaecology on December 2023
Review titled Addenbrooke's
Replied on 05 December 2023
Dear Sharon, Thank you for taking the time to let us know about how pleased you were with the standard of care in the hysteroscopy department. Feedback is always welcome and I will pass this on to the staff involved who will be happy to hear this. Kind Regards Patient Experience Team cuh.pals@nhs.net
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Review titled Fantastic melting pot of human beings
Rated 5 stars out of 5
by Amanda Wright - Posted on 25 December 2023
I called an ambulance thought I was having a heart attack. It was my already diagnosed COPD by Addenbrookes many years ago and I am ok. I have visited many times with other people ie family and as a carer, I once got stuck on a 24 hour shift and fell asleep on the floor. Your excellence is above anything I could say here. You are an establishment of cultures, race and show no biast, I believe you run like clockwork. You should all be very proud of yourselves from the cleaning ladies to the top doctors. I want to wish you all a very Happy New Year and thank you.
Visited Chronic Obstructive Pulmonary Disease on December 2023
Review titled Addenbrooke's
Replied on 08 January 2024
Dear Amanda Wright Thank you for taking the time to express your appreciation for the staff you have met during your visits to Addenbrooke's. Your kind words will be passed to the A&E staff and will be much appreciated. Wishing you also a very happy new year. Thank you again. Patient Experience Department cuh.pals@nhs.net
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Review titled Incredible staff members
Rated 5 stars out of 5
by Lauren Buckley - Posted on 21 December 2023
Today I begrudgingly visited a&e on the advice of my GP expecting a long wait and not much of a resolution. Firstly, the wait time was more than reasonable. And secondly and most important, every single member of staff who I interacted with was just wonderful. They were all understanding, kind, friendly, and so attentive. I cannot fault one thing about my visit today and I am home with a plan in place. We are so very lucky to have Addenbrookes nearby. And thank goodness for our NHS. I hope the staff get the recognition and thanks that they really do deserve. I am so grateful for their hard work.
Visited Accident and emergency services on December 2023
Review titled Addenbrooke's
Replied on 22 December 2023
Dear Lauren Buckley Thank you for taking the time to express your appreciation for the staff in A&E that you met with during your recent visit and the good experience you had. It is good to hear that your wait time was reasonable and that you now have a plan in place. Your kind words will be passed to the staff and will be much appreciated. Thank you again. Patient Experience Programme Manager cuh.pals@nhs.net
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Review titled Worst NHS provision I have ever visited
Rated 1 star out of 5
by Anonymous - Posted on 16 December 2023
Addenbrookes need a review of their access to women's health, I have suffered with endometriosis for over 10 years and struggle to get consultant appointments, resulting in acute admissions to hospital. On my latest admission, the pain team were called and decided they could not be bothered to show up, I was admitted and saw general a general gynaecology doctor who tried to get the endometriosis team involved in my care which also didn't happen, three other women on my ward faced the same trouble, we should not have to fight to get access to medical care. Women's health is a serious problem and should be taken seriously, we should not be made to feel like we just get bad periods. I have been failed by your hospital and would suggest anyone seeking treatment see's a hospital which is able to treat people not just give excuses and bad attitudes.
Visited Don't know on December 2023
Review titled Addenbrooke's
Replied on 19 December 2023
Dear Patient Thank you for providing your feedback. I am very sorry for the poor experience you had on your recent admission and that you were not able to see the healthcare professionals you wanted to. It sounds an upsetting and frustrating stay. Please contact the Patient Advice and Liaison Service on 01223 216756 or email cuh.pals@nhs.net so that we can look into your concerns in more detail and respond to you. Once again, I am sorry to hear that you had such an upsetting time. Patient Experience Programme Manager cuh.pals@nhs.net
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Review titled Grateful to have had my condition overseen so expertly
Rated 5 stars out of 5
by Mary Foord-Brown - Posted on 22 November 2023
I had a difficult time at another hospital, The Neuro Science Department, under the main professor gave me my confidence back, they did supervise my condition from afar until I went to Addenbrooks in person, were really thorough with me and most encouraging about my own efforts to get well quickly I am more than grateful for the excellent care, thank you.
Visited Neurology on November 2023
Review titled Addenbrooke's
Replied on 28 November 2023
Dear Mary Foord-Brown, Thank you for taking the time to let us know about the excellent care you received under the care of Prof Hutchinson, we are always grateful for feedback. I have forwarded on your comments so that he can share with his wider team as well. Kind Regards, The Patient Experience Team cuh.pals@nhs.net
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Review titled Excellent care in A&E
Rated 5 stars out of 5
by Caroline - Posted on 04 November 2023
I was referred to A&E by my GP on 3/11/2023. I just wanted to say thankyou to all the staff who looked after me. Despite being extremely busy everyone I saw was very kind and attentive and I felt safe and cared for. Everything was explained very clearly and my condition was reviewed throughout my stay. My thanks to everyone - I couldn't have asked for a better service.
Visited Accident and emergency services on November 2023
Review titled Addenbrooke's
Replied on 09 November 2023
Dear Caroline Thank you for taking the time to express your appreciation for the efficient and kind service you received in A&E and that you felt safe and cared for. Your kind words will be passed to the A&E staff, who will be delighted. Thank you again. Patient Experience Department cuh.pals@nhs.net
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Review titled Ward g3 exceptional care
Rated 4 stars out of 5
by Sam S - Posted on 23 November 2023
I was recent admitted to Addenbrookes. I was under the care of consuktant cyt within Ward g3 acute internal medicine (with a lumbar spine issue) 17th Nov 2023. The nursing staff on the ward who looked after me were fantastic. I was made to feel comfortable and attended to despite the obvious financial / resource constraints related to the wider system. A huge thanks to all of the team for exceptional care. I am also writing to express how absolutely delighted I was with the doctors. I could not have asked for a more understanding, professional and articulate consultant. He went above and beyond to ensure I understood the issues I was struggling with and struck the perfect balance between medical solutions, personal circumstances and admission / discharge options. Please can you explicitly pass on thanks to the ward I could not have asked for better care and doubt I would have recieved such quality anywhere else. Many thanks!! Sam Sparks
Visited Acute Internal Medicine on November 2023
Review titled Addenbrooke's
Replied on 28 November 2023
Dear Sam, Thank you for taking the time to let us know about the excellent care you received on ward G3. We have let the ward and nursing / medical teams involved know how pleased you were with your care - they will be very grateful to hear this! Kind regards, The Patient Experience Team cuh.pals@nhs.net
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Review titled Issues with reception staff.
Rated 4 stars out of 5
by Anonymous - Posted on 25 October 2023
I arrived for my appointment well in advance. I followed the instructions and spoke to a reception staff person, there were two working at the time of my arrival. The staff I spoke to checked my details and told me to take a seat. I waited until 20 minutes past my appointment time, before asking when I might expect to be seen. During my wait everyone that came in after me had been called for their appointments. I spoke to the other reception member of staff, as the one I had spoken to originally was on the phone. The staff checked the screen, looked embarrassed and said they would let the clinical staff know I was there. It was obvious that the reception staff person I had spoken to almost 1 hour earlier had not informed the clinical staff that I was waiting for my appointment, once that had been done, I was seen immediately. Clinical staff were very pleasant and apologetic for the reception staff not passing the necessary information to them, they told me they had not been told I was there. The reception staff made no attempt to apologise for their oversight, the clinic wasn’t particularly busy. There was no acknowledgement of any inconvenience the delay may have caused and worse, no interest as to why someone is sitting in the waiting area of an NHS clinic, for almost an hour with seemingly no reason to be there. It’s not a large waiting area nor was it particularly crowded or busy and with two staff on, it would seem that neither pays any attention to what is going on in the waiting area, who is in that area or what they are doing.
Visited Diagnostic Imaging on October 2023
Review titled Addenbrooke's
Replied on 26 October 2023
Dear Patient I am sorry to read about your poor experience with staff communication and waiting times when you visited Diagnostic Imaging. It would be helpful for us to know in which imaging location you were seen so that this can be followed up with the relevant reception staff. Please contact the Patient Advice and Liaison Service on 01223 216756 or email cuh.pals@nhs.net so that we can look into your concerns in more detail and respond to you. Patient Experience Department cuh.pals@nhs.net
Information supplied by Cambridge University Hospitals NHS Foundation Trust