Winyates Health Centre
Winyates Centre, Winyates Way, Redditch, Worcestershire, B98 0NRContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Great Practice?
Rated 1 star out of 5
by Anonymous - Posted on 30 March 2023
Really? So it takes less that an hour on the phone waiting for someone to pick up - really? When you do get through, you are treated with respect and your enquiry given the urgency that an hour's waiting required. Really? You're treated like you actually matter and not a member of the herd, and they would not prefer you to go elsewhere. Are you seriously having a joke? Please......
Visited March 2023
Review titled Winyates Health Centre
Replied on 31 March 2023
Thank you for your review. Please contact the surgery directly if you wish to discuss this further. Kind regards Claire Practice Manager
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Review titled Appointments
Rated 1 star out of 5
by Anonymous - Posted on 09 March 2023
Impossible to get a appointment, receptionist's do there upmost to make it impossible to get a appointment. This Drs surgery was bad anyways but now it's just a joke. When you do get seen you get sent to A&E for something that should of been sorted out by the surgery. The A&E staff at the Alexandra hospital even have jokes about how Winyates just sends there patients to them. Need a proper appointment where I can actually sit down and speak to a Dr not a 15minute you can only talk to us about the one problem appointment. Absolute joke of a practice. Time to look elsewhere even if means having to travel.
Visited March 2023
Review titled Winyates Health Centre
Replied on 15 March 2023
Good evening I am sorry to hear that you are not satisfied with our service and feel the need to register elsewhere. I would be happy to investigate your concerns in detail if you would like to contact the practice directly. Kind regards. Claire Practice Manager
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Review titled Awful Practise - Left Without Medication
Rated 1 star out of 5
by Stephen - Posted on 22 March 2023
It used to be a fantastic surgery but has seriously decreased over the years. As I can't do things at precisely 8 am or 8.30 am, I've been without medication for 2 weeks. I've tried talking rationally to them but the receptionists and nurses really do not care about real life and I feel they have no empathy at all for their patients. If you can get to see a doctor (even about a life-long, life-threatening illness) they are fantastic. With an overstretched A&E department in Redditch I will end up having to go there as an emergency at some point. I know that and sadly so does Winyates Health Centre, but they have actually said to that "it is up to me".
Visited March 2023
Review titled Winyates Health Centre
Replied on 27 March 2023
I am sorry to hear of your experience. We would always request urgent medication when required. Please do not hesitate to contact me so I can investigate the matter further. Kind regards. Claire Practice Manager
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Review titled Ridiculous
Rated 1 star out of 5
by Anonymous - Posted on 22 February 2023
This place is beyond words. No systems in place, constantly fobbed off with pathetic excuses. I've debelitating health issues which were ignored. GPS and whole service here have become so lazy since COVID. Wouldn't surprise me if this place gets sued
Visited February 2023
Review titled Winyates Health Centre
Replied on 27 February 2023
Good morning Thank you for your feedback. I am sorry to hear you are not satisfied with our service. Please contact us directly if you wish to discuss this further. Kind regards. Claire Practice Manager
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Review titled Amazing practice
Rated 5 stars out of 5
by Katie - Posted on 09 March 2023
I am so glad I changed to winyates surgery. They have been amazing for me with their different services, and now as a first time mom the care myself and my newborn have received has been incredible.
Visited February 2023
Review titled Winyates Health Centre
Replied on 15 March 2023
Thank you very much for your positive feedback. It's great to hear you've been supported by the practice and had a positive experience. I will share your comments with the team. Best wishes. Claire Practice Manager
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Review titled Amazed this practice is still open...
Rated 1 star out of 5
by Anonymous - Posted on 16 February 2023
I've been with Winyates Health Centre my entire life and have learnt to live with the poor service / long wait times at this surgery for the past few years. I have now come to realise its time to reluctantly move to another GP. Its got to the point where I regularly wait 1 hour to speak to the front desk for an appointment. This morning it was 1 hour 20 mins! Is there any reason why you cant have extra phones and staff on a morning shift to deal with these calls? Even when you eventually get through, there are no appointments available and they only offer same day appointments, no appointments bookable for a later date. Id quite happily book an appointment online, but there is no offering of appointments for services such as Asthma clinic, even though it is a service at the surgery.... I've recently found myself skipping reviews due to the difficulties in booking. I recently found out I'd been incorrectly prescribed a child's dose for several years resulting in some difficulties controlling the asthma. If you were to run a private business in this way, it would not be sustainable. I would suggest any new patients looking to join the surgery look elsewhere. This comes from someone with so many positive experiences of the surgery in the past and can see the place has collapsed under poor management / funding. I wont be wasting my time sending a complaint as you've quite clearly not dealt with anyone else concerns as these problems are escalating.
Visited February 2023
Review titled Winyates Health Centre
Replied on 17 February 2023
Good afternoon, Thank you for your feedback. I am very sorry that you have been unable to book an appointment. Due to the current pressures that the entire NHS is facing, we are struggling to meet demand. This is not just at Winyates, it is across the country and has also recently been shown in the media. We are in no doubt that this is not good enough, but we are doing our absolute best under the circumstances. We do have a mixture of routine and urgent appointments available every day. If your condition is more urgent, please do let our healthcare navigators know. We do also have a callback service where you can press the option for us to call you back once you reach the front of the queue to save you holding. Once again, I am very sorry that you are not satisfied with our service. We are always reviewing our services as well as patient feedback to make improvements. Kind regards Claire Practice Manager
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Review titled Kind and friendly
Rated 5 stars out of 5
by Wendy Jones - Posted on 10 February 2023
Everyone at Winyates HC is kind, friendly and caring. In the current climate, I have great respect for all the staff, and particularly for the GP taking care of me! Keep going with the brilliant things you all do, hard as it is right now. You are very much appreciated.
Visited January 2023
Review titled Winyates Health Centre
Replied on 17 February 2023
Good afternoon Thank you so much for your kind review. It is much appreciated during a time where we are under so much pressure. I will share your feedback with the team. Kind regards. Claire Practice Manager
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Review titled Had a letter from the surgery
Rated 1 star out of 5
by Anonymous - Posted on 29 January 2023
I rang the Dr's 8.30 was 33 in the que. When I did get through I was told all the appointments had gone and had to phone the next day. So the next day I thought I would get the bus up there 8.30am instead of ringing I got there I was 22 in the que. I waited for the receptionist to call me I was having pains in my chest and finding it hard to breath. My heart rate was above 110 bpm. There was another que waiting to get a number but myself and other patients noticed they wasn't given a number. But was given a appointment for that day. A man was given appointment because he had ear ache at 10.10 am. I went to the receptionist and had a disagreement. About why do we need a ticket. I got appointment at 2.10pm.i was told the Dr thought I was having a heart attack and had to go straight to the hospital. I had infection in my lungs. Few day later I received a letter from the Dr's. About the way I was at the surgery. I no the demands are high and they must follow procedures. Well she wasn't following procedures that day. But given out appointments when she wanted. I am not appreciate having a letter when I was not in the wrong.
Visited January 2023
Review titled Winyates Health Centre
Replied on 03 February 2023
Good afternoon Thank you for your feedback. I am sorry to hear you were not satisfied when you visited the surgery. Our receptionists are following a strict protocol written by a GP. Of course, chest pain is a red flag symptom and isn't something that would be ignored. If you wish to complain, please contact the surgery directly and we will be able to look into the exact details for you. Many thanks. Claire Practice Manager
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Review titled Superb All Round
Rated 5 stars out of 5
by Tanya H - Posted on 12 December 2022
Mess-up at chemist . Shortage with Medication. The prescription team sorted it Quick Time. 5 star effort on there end.
Visited December 2022
Review titled Winyates Health Centre
Replied on 16 December 2022
Good afternoon Thank you very much for your positive review. I am very pleased to hear that your prescription issue was sorted out quickly. I will share your feedback with the team. Kind regards. Claire Practice Manager
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Review titled Bad practice
Rated 1 star out of 5
by Rashid Mahmood - Posted on 11 December 2022
Cannot get appointments. Ring 8.30 your number is 58 in queue. When you get there no appointments. Ring tomorrow 8.30 same thing every day. If you ask give me routine appointment next week next month answer is system don't allow. This is joke. I literally cried to get appointment but lady on phone said system don't allow.
Visited December 2022
Review titled Winyates Health Centre
Replied on 16 December 2022
Good afternoon Thank you for your feedback. I am sorry that you have not been able to book an appointment. We do release these appointments daily. Demand for appointments has increased dramatically over the past few weeks, as you may have seen in the media. We can only offer a certain amount of appointments per GP safely and so we cannot add anymore. If you wish to make a complaint, please contact the practice directly so we can investigate further. Kind regards. Claire Practice Manager