Winyates Health Centre
Winyates Centre, Winyates Way, Redditch, Worcestershire, B98 0NRContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled When will they accept it's gone wrong?
Rated 1 star out of 5
by Anonymous - Posted on 02 June 2023
Just like the majority of other reviewers, my experience of trying to get any appointments for anything other than bloodwork is impossible. The answer is always the same "the whole NHS is under extreme pressure". Yet when I have been to the surgery for B12 shots or bloodwork there are very few people around whether that be waiting patients or actual doctors. I only ever see nurses and the poor receptionists dealing with people. Years ago you would regularly see the doctors moving around but I cant remember the last time I actually saw one in the building! The website triage rarely works, the appointment book is permanently full and many of us have long term health issues being dealt with by just doling out medication without any real follow ups. Something has to change for the better. W.h.c used to have one of the better reputations, now it is the butt of the jokes all over social media.
Visited May 2023
Review titled Winyates Health Centre
Replied on 12 June 2023
Good afternoon I am sorry that you are not satisfied with our service. If you would like to make a complaint, please contact the surgery directly and we can investigate this for you. Best wishes. Winyates Health Centre
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Review titled Impossible to get an appointment
Rated 1 star out of 5
by Roksana Letkiewicz - Posted on 26 May 2023
It is impossible to get any appointments for almost 3 years now. Every time I call exactly at 8:30 when the line opens, I'm 30+ in a queue. After holding for an hour, I am told there are no appointment regardless of what the issue I am calling about is. You can no loger book a routine appoitment either. So you have to keep trying daily, praying for an appointment. Terrible service. I can't speak to GP at all.
Visited May 2023
Review titled Winyates Health Centre
Replied on 12 June 2023
Good afternoon I am sorry that you are not satisfied with our service. If you would like to make a complaint, please contact the surgery directly and we can investigate this for you. Best wishes. Winyates Health Centre
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Review titled It's got even worse !!!!!!
Rated 1 star out of 5
by Anonymous - Posted on 11 April 2023
go into the doctors at 8.40am get given a card for the queue to make an appointment, finally get to speak to receptionist after waiting 40 minutes, to then be told oh! we have no routine appointments left for today, only emergencies, how's it my fault that I've had to wait that long to be seen by the receptionist to make an appointment just to be told we've got no appointments. worse gp's I've ever had in all my years
Visited April 2023
Review titled Winyates Health Centre
Replied on 17 April 2023
I'm sorry to hear this. If you wish to make a complaint, please contact the practice directly. Kind regards. Claire Practice Manager
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Review titled Terrible attitude
Rated 1 star out of 5
by Mark - Posted on 03 April 2023
I understand that GPs are under pressure nationally, however the attitude of the receptionists at this surgery is just awful. Uncaring, dismissive, they make you feel like “it’s your fault” and you are a nuisance. They could never hold down a job working in private business how they can here is beyond me.
Visited April 2023
Review titled Winyates Health Centre
Replied on 11 April 2023
Good morning I'm sorry to hear this. I would be happy to investigate this further if you would like to contact the practice directly. Kind regards. Claire Practice Manager
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Review titled Get worse day by day
Rated 1 star out of 5
by Anonymous - Posted on 20 April 2023
After spending an hour trying to get through I explained to the lady that I had been without my anti depressants for nearly 2 weeks because I can't get through to anyone at the practice as no one answers the phone and the website is down I asked for the manager to call me and they have not bothered so I'm without tablets for even longer and not even the manager what's to help , that's a great duty of care !
Visited April 2023
Review titled Winyates Health Centre
Replied on 24 April 2023
Hi, thank you for your review. I believe this has been addressed now with a satisfactory outcome. Do not hesitate to contact the practice if you need anything further. Kind regards. Claire Practice Manager
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Review titled Great Practice
Rated 5 stars out of 5
by Anonymous - Posted on 27 April 2023
Got in touch with surgery this morning as needed an appointment as was not felling well,could't have better service,was given a face to face appointment for this morning,from the receptionist right down to the doctor i saw everyone was so helpful,doing a very good job in these difficult times,thank you to you all for being there for us.
Visited April 2023
Review titled Winyates Health Centre
Replied on 28 April 2023
Good morning Thank you for your review. I'm really pleased to hear that you received such a great service and we really appreciate your acknowledgement for the work we do. I will share your comments with the team. Best wishes. Claire Practice Manager
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Review titled Awful
Rated 1 star out of 5
by Anonymous - Posted on 19 April 2023
Tried to get through to any department have to ring at certain times for different departments can't actually get through to speak to someone have ran out of my tablets over a week now and I can't get through to anyone the website is down , total waste of time
Visited April 2023
Review titled Winyates Health Centre
Replied on 20 April 2023
Hi Sorry to hear this. We are trying to restore our original website address but this is taking longer than anticipated. In the meantime you can access our website at www.winyateshealthcentre.co.uk Best wishes Claire Practice Manager
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Review titled Great practice
Rated 5 stars out of 5
by Mick and Jenny - Posted on 27 April 2023
My husband, received the absolutely wonderful treatment, from the doctor,nurse and receptionist.After a shock diagnosis,they spent time explaining the treatment that he needed.Thank you so much, because we were shocked and worried ,but now we know how to deal with the situation.
Visited April 2023
Review titled Winyates Health Centre
Replied on 28 April 2023
Good morning Thank you for your lovely feedback. I will share this with the team. Please do not hesitate to contact us if you need anything further. Best wishes to your husband with his treatment. Kind regards. Claire Practice Manager
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Review titled Good practice
Rated 4 stars out of 5
by Anonymous - Posted on 04 April 2023
At last system that worked for me.Completed the appointment for online and got allocated an appointment within in an hour.The only criticism I have is that we do not know which doctors in the surgery,I say this because sometimes I like to see a Pacific doctor.Thank you.
Visited April 2023
Review titled Winyates Health Centre
Replied on 11 April 2023
Good morning Thank you for your review. I'm really pleased to hear the new system worked for you. I will share this with the team. Best wishes. Claire Practice Manager
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Review titled Not seen
Rated 3 stars out of 5
by Anonymous - Posted on 05 May 2023
Im not one to pester doctors as i do t want to waste their time but after a call to 111 and a hospital trip with codine bloods urine sample and ct scan to be told to go to my gp for them to arrange an ultra sound at the hospital due to incredible pain, no pain killers where give to bring home and doctors have no appointment to deal with it a month later still can get an appointment feel like I'm suffering and nothing is to be done about it like a roundabout never ends.
Visited April 2023
Review titled Winyates Health Centre
Replied on 09 May 2023
Good morning I am sorry to hear of your pain and the fact that you have been unable to make an appointment. We do have emergency appointments available every day so please contact us to arrange this if required. Best wishes. Claire Practice Manager