Willow Bank Surgery
Meir Primary Care Centre, Weston Road, Meir, Stoke-on-Trent, Staffordshire, ST3 6ABContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Great practise
Rated 5 stars out of 5
by Emma Matthews - Posted on 06 September 2023
Been to the health clinic and I was seen by a very nice doctor, she was very helpful and explained everything she was doing. Didn't have to wait long to be seen, will recommend to family and friends
Visited September 2023
Review titled Willow Bank Surgery
Replied on 29 December 2023
Dear Emma, Thank you for sharing your experience you had with our practice GP. I am very happy to hear that you had a positive encounter. I will make sure your feedback is shared with all of the practice team. Kind regards, Bev Heath Practice Manager
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Review titled Outstanding consultation
Rated 5 stars out of 5
by Anonymous - Posted on 20 September 2023
Your Review: I had a consultation today with a nurse. During the consultation she was very caring, understanding as well as showed compassion. She listened to my issues, explained things clearly, reassured me and made my whole experience comfortable. Having had bad experiences in the past I have not always felt comfortable visting my GP. The nurse was such a lovely lady and she should not only be thanked but praised for her excellent care.
Visited September 2023
Review titled Willow Bank Surgery
Replied on 29 December 2023
Dear Patient, Thank you very much for posting this very positive feedback about your consultation with our nurse. It is very good to know that you have received excellent patient care and felt comfortable throughout. I will share your lovely comments with her and the rest of the practice team. Kind regards, Bev Heath Practice Manager
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Review titled system needs updating
Rated 2 stars out of 5
by Simon Street - Posted on 17 August 2023
greendock street surgery so, having checked the website for opening times, it suggests that it is open all day apart from sundays. arrived today to collect a blood test form to find reception closed! The girl on the other desk for the other surgery said that the willowbank recetionost was "on lunch" and " I don't know when she will be back" As my blood test was already booked for a weeks time and today was the only opportunity for me to collect the form, I now have to re-book. 1. Update the website to make it clear that the reception is closed for lunch, and specify the times please to avoid anyone else being inconvenienced. 2. This is the 21st Century, "closing for lunch" is a bit of an alien concept to most of us that have to fit things in around our own work schedules.
Visited August 2023
Review titled Willow Bank Surgery
Replied on 01 September 2023
Dear Simon, Thank you for taking the time to post your feedback regarding the website opening times for our branch site at Greendock Street. We would like to apologise that the recent change in the reception opening and closing times were not updated in a timely manner on the site. This has now been rectified and would like to offer apologies for any inconvenience caused. We value your feedback as it helps us to continuously improve the services for our patients. I will make sure that your comments are shared with the practice team. Kind Regards Bev Heath Practice Manager
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Review titled Good Practice
Rated 5 stars out of 5
by Anonymous - Posted on 14 August 2023
I’m always listened to regardless of how long it takes, no constraints. Drs and nurses very thorough when dealing with the symptoms I present. Extremely satisfied
Visited August 2023
Review titled Willow Bank Surgery
Replied on 01 September 2023
Dear Patient, Thank you for taking the time to leave us a 5* review and some lovely feedback about your recent visit to the practice. I am happy to hear that you received an excellent service from our practice team. Our practice team are passionate about providing outstanding care to our patients. I greatly appreciate your comments and will feed these back to the team. Kind Regards, Bev Heath Practice Manager
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Review titled Fantastic woman’s health doctor
Rated 5 stars out of 5
by Sally wood - Posted on 09 August 2023
The doctor i had made me feel at such ease while having my treatment. She was very kind and gentle a lovely lady.
Visited August 2023
Review titled Willow Bank Surgery
Replied on 11 August 2023
Dear Sally, Thank you very much for taking the time to leave us such a positive review and for sharing your excellent experience with our women's health doctor. Your kind comments will be shared with the practice team. Kind Regards Bev Heath Practice Manager
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Review titled Nurses are great
Rated 4 stars out of 5
by Anonymous - Posted on 02 August 2023
I had two appointments with the nurses and both were excellent, knowledgeable and helpful. They made me feel relaxed and I rushed.
Visited July 2023
Review titled Willow Bank Surgery
Replied on 09 August 2023
Dear Patient, Thank you for taking the time to post your positive feedback and your kind words about our practice team. I will share your lovely comments with the practice team who will be thrilled to receive such a great review. Kind Regards, Bev Heath Practice Manager
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Review titled Friendly Practice
Rated 5 stars out of 5
by Michael Golden - Posted on 27 July 2023
Very friendly Doctors and nurses, easy to talk to about what problems/issues you may have, really helpful
Visited July 2023
Review titled Willow Bank Surgery
Replied on 09 August 2023
Dear Michael, Thank you very much for your positive feedback and for taking the time to leave us an excellent review rating. We are always happy to hear that our patients are receiving a great service from our team. Your kind comments will be shared with the practice team. Kind Regards, Bev Heath Practice Manager
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Review titled Great practice
Rated 5 stars out of 5
by Michelle Keeling - Posted on 19 July 2023
Went to have implant removed didn’t expect to have a new one fitted has I had not given enough time but to my surprise had one fitted she also listened to me about my recent changes I’m experiencing through menopause and organised some blood tests lovely lady and doctor.
Visited July 2023
Review titled Willow Bank Surgery
Replied on 09 August 2023
Dear Michelle, Thank you so much for taking the time to leave us a 5* rating and your positive feedback it is greatly appreciated. I am happy to hear that you received an excellent service during your recent visit to the practice. Our clinicians are passionate about providing outstanding care to our patients. I really appreciate your kind comments and will pass these on to the clinical team. Kind Regards, Bev Heath Practice Manager
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Review titled Queuing times on the phone.
Rated 3 stars out of 5
by Anonymous - Posted on 06 June 2023
No issues with the practice or staff who I have always found helpful. My issue is how long it takes to get through to the surgery on the phone. I don't think I've ever managed to join a telephone queue of less than 10 callers before me despite ringing at all different times of day. This morning was no different, joined the queue at number 12 and took 38 mins before I spoke to someone . If I have to listen to the services provided by my local pharmacy again I think I will go mad ! I didnt get through at all yesterday as I was at work and couldn't hold on long enough to get through a queue. Today I was off so I was able to hold on but the queuing times to get through are ridiculous in this day and age.
Visited June 2023
Review titled Willow Bank Surgery
Replied on 09 August 2023
Dear Patient, Thank you for taking the time to post your feedback and to report the difficulty that you have experienced getting in contact with the practice on the telephone. Unfortunately the telephone lines are extremely busy at the moment but we are working on alternative solutions to make it easier for our patients to contact the practice. We value your feedback as it help us to continuously improve the services for our patients. I will make sure that your comments are shared with the practice team. Kind Regards, Bev Heath Practice Manager
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Review titled Great practice
Rated 5 stars out of 5
by Anonymous - Posted on 07 June 2023
No issues finding it or getting here, access to the GP seen fine, GP nice and helpful and provided what I needed.
Visited June 2023
Review titled Willow Bank Surgery
Replied on 09 August 2023
Dear Patient, Thank you for taking the time to post your positive feedback, I am very happy to hear that you received an excellent service from our practice team on your recent visit. I greatly appreciate your comments and will feed these back to the clinical team. Kind Regards, Bev Heath Practice Manager