Willow Bank Surgery
Meir Primary Care Centre, Weston Road, Meir, Stoke-on-Trent, Staffordshire, ST3 6ABContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Excellent Practice
Rated 5 stars out of 5
by Chris - Posted on 25 January 2024
I attended for travel vaccination and received an excellent service, all organised in a few days and the nurse was very informative regarding the correct vaccines required and the back for each regarding guidelines to protect against actions that could result in being exposed to the potential viruses
Visited January 2024
Review titled Willow Bank Surgery
Replied on 21 May 2024
Dear Chris, Thank you for your most positive feedback regarding your travel vaccination appointment. We will ensure that this is relayed back to the practice nurse and shared with the whole team. Your review is much appreciated. Kind regards, Bev Heath Practice Manager
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Review titled Great practice
Rated 5 stars out of 5
by Julie Kinsey - Posted on 18 January 2024
I have waited 8 weeks to see the most amazing menopause doctor. She is absolutely brilliant and listened to me and explained everything so well. I felt so relaxed and more importantly so relieved that she could help me. I would certainly recommend anyone struggling with the menopause make an appointment to see her. Please don’t do as I did and put up with things for years. She’s there to help and will do.
Visited January 2024
Willow Bank Surgery has not yet replied.
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Review titled Great practice
Rated 5 stars out of 5
by Roxanne Ingle - Posted on 13 December 2023
I had the contraceptive implant fitted today for the first time and the practitioner made me feel at ease and comfortable.
Visited December 2023
Review titled Willow Bank Surgery
Replied on 04 January 2024
Dear Roxanne, Thank you very much for your feedback about your recent visit to the surgery. It is very good to know that you had a positive experience. I will make sure this is passed to the clinician and will share with the rest of the practice team. Kind regards, Bev Heath Practice Manager
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Review titled Great practice
Rated 4 stars out of 5
by Dana - Posted on 13 December 2023
Everyone is so welcoming and nice they are also very helpful and give the advice that is needed for the situation at hand
Visited December 2023
Review titled Willow Bank Surgery
Replied on 04 January 2024
Dear Dana, Thank you very much for posting your kind review of our practice. It is extremely rewarding to receive such positive feedback. I will make sure this is shared with all the practice team. Kind regards, Bev Heath Practice Manager
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Review titled good doctor but long waiting time
Rated 4 stars out of 5
by Beatrice-Diana Asoltanei - Posted on 14 December 2023
good experience with the doctor, but waited 20 minutes extra and not seen at the appointment time and is not good if you have plans for the rest of the day
Visited December 2023
Review titled Willow Bank Surgery
Replied on 04 January 2024
Dear Beatrice, Thank you for your positive feedback about your recent experience with the GP at the practice. I have also taken on board your comments about the waiting times and apologise about this. However, sometimes the GP does run over if an emergency does arise. Our GPs also make every effort to sort all patients out if presenting with several problems at the one appointment, again which could impact on waiting times. I will make sure your comments are shared with all the team; they will be happy to receive your lovely comments. Kind Regards, Bev Heath Practice Manager
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Review titled Very thoughtful and thorough
Rated 5 stars out of 5
by Michelle Witherington - Posted on 27 December 2023
Professional and friendly, empathetic and thorough, very clean and spacious surgery and car parking
Visited December 2023
Review titled Willow Bank Surgery
Replied on 04 January 2024
Dear Michelle, Thank you for your lovely comments regarding our practice staff and premises. We are pleased to hear that you are happy with our service. I will make sure that I share your feedback with all the practice team. Kind regards, Bev Heath Practice Manager
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Review titled Underused asset
Rated 2 stars out of 5
by Richard Ellis - Posted on 20 November 2023
I’m disappointed that there does not appear to be a regular GP based at the Longton Health Centre since the previous doctor left. This centre is a multi million pound facility that should be providing a similar service to that given by the previous Willow Bank surgery that was nearby. Meir Health Centre is a long way from Longton meaning that the practice is not providing an accessible service in the town for those people who do not drive. I realise that there is a national shortage of GPs at the moment, but that does not mean that one of your doctors cannot be based there. Other than this, I am very satisfied with the practice and its staff.
Visited November 2023
Review titled Willow Bank Surgery
Replied on 29 December 2023
Dear Richard, Thank you for taking the time to post feedback regarding our Willowbank Surgery Branch Site. Firstly, I would like to thank you for your most positive comments about your satisfaction with the practice and the staff. As you have rightly said there is a shortage of GPs, however, I would like to reassure you that we constantly review our levels of staffing, to maintain service delivery. If you would like to discuss this further, I would be happy to do so. I can be contacted at the practice on 0300 123 5002. Kind regards, Bev Heath Practice Manager
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Review titled Very good practice
Rated 5 stars out of 5
by Anonymous - Posted on 29 November 2023
Good practice, lovely, thorough doctors. Just need to be a little quicker when calling for an appointment
Visited November 2023
Review titled Willow Bank Surgery
Replied on 29 December 2023
Dear patient, Thank you for sharing your most positive feedback about our practice. The GPs will be very appreciative of this. We are constantly reviewing our processes and introducing innovative technology to improve call waiting times - hopefully you will start to see a difference in the forthcoming months. I will feedback your comments to all of the practice team. Kind regards, Bev Heath Practice Manager
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Review titled Caring
Rated 4 stars out of 5
by Anonymous - Posted on 28 November 2023
Saw a nurse for my diabetic review. She was very professional but also friendly and understanding. I didn’t feel rushed and she gave the opportunity to ask questions.
Visited November 2023
Review titled Willow Bank Surgery
Replied on 29 December 2023
Dear patient, Thank you very much for sharing this feedback about your recent experience with our nurse. I am happy to know that you received excellent patient care. I will make sure that your comments are shared with her and all the practice team. Kind regards, Bev Heath Practice Manager
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Review titled Really Great People
Rated 5 stars out of 5
by Anonymous - Posted on 14 October 2023
Very professional here. I am notified about everything by text message about my possible health needs. They run specific " Afternoon Open days " for patients with important specific needs. I attended one of these and I found the Staff running it were well informed and I was able to ask questions in general specific to my worries and needs along with other people in the same situation. They try very hard.
Visited October 2023
Review titled Willow Bank Surgery
Replied on 29 December 2023
Dear patient, thank you for posting this excellent review about our practice. We are very happy to know that you are receiving a good service and are appreciative of how hard the staff are working. I am glad that you found our open day event useful. I will make sure your comments are shared with all the team, who will be very pleased with your feedback. Kind regards, Bev Heath Practice Manager