Willow Bank Surgery
Meir Primary Care Centre, Weston Road, Meir, Stoke-on-Trent, Staffordshire, ST3 6ABContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Great practice
Rated 5 stars out of 5
by Anonymous - Posted on 20 May 2024
Very helpful and managed to book multiple appointments on the same day thanks to reception staff. Friendly staff, accessible service.
Visited May 2023
Willow Bank Surgery has not yet replied.
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Review titled Implant
Rated 5 stars out of 5
by Kayleigh Jefferies - Posted on 31 May 2023
Told me everything to expect before procedure and everything afterwards, made me feel comfortable whilst doing the procedure as well
Visited May 2023
Review titled Willow Bank Surgery
Replied on 09 August 2023
Dear Kayleigh, Thank you very much for sharing this feedback regarding your experience. I am happy to hear that you received excellent care in relation to your procedure. Your kind comments will be passed on to the clinical team. Kind Regards, Bev Heath Practice Manager
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Review titled Such helpful staff
Rated 5 stars out of 5
by Philippa - Posted on 22 May 2023
Reception team and GP have gone out of their way to be helpful and supportive. So impressed, many thanks
Visited May 2023
Review titled Willow Bank Surgery
Replied on 09 August 2023
Dear Philippa, Thank you very much for sharing this positive feedback regarding our team. We are pleased to hear that you are happy with the care and services provided. I will share your comments with all the practice team. Kind Regards, Bev Heath Practice Manager
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Review titled Really Grateful
Rated 5 stars out of 5
by Carolina P - Posted on 05 March 2023
Your Review: Hello Willow Bank, I would like to send a massive thank you to a staff member that has gone far and beyond for me across the last two weeks. Whilst travelling I've been unable to contact the surgery directly to find out what's happened with my blood results and decided to email. From day 1, the team member responded with so much patience and reassurance that she was looking into it and would send an update with the progress. Across today, it became difficult to determine when the blood test would be available and she took it upon herself to contact the specific blood area and make sure that all my results would be available for the spinal team in a few days' time. I understand how busy your team is and I can't thank your staff member for going far and beyond to follow up on results directly with the blood team and provide me with the peace of mind knowing it's all ready for me. Sometimes it's the little things and actions like this that mean so much. Willow bank, you have a great team. Thanks again.
Visited March 2023
Review titled Willow Bank Surgery
Replied on 06 March 2023
Dear Carolina, Thank you very much for sharing this feedback regarding our team. I am happy to hear that you have received excellent service regarding your query. Your kind comments are much appreciated and will be passed on to the reception team. Kind regards, Bev Heath Practice Manager
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Review titled Thanks to Management
Rated 5 stars out of 5
by Anonymous - Posted on 30 January 2023
I had a problem and the Practice Manger had solved it within 24 hours. Well done and thank you. Your hard work does not go un noticed.
Visited January 2023
Review titled Willow Bank Surgery
Replied on 01 February 2023
Dear Patient, Thank you for posting this most positive feedback. I am very happy to hear that I resolved your problem for you. I really appreciate your lovely comments. Kind regards, Bev Heath Practice Manager
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Review titled Very poor practice
Rated 1 star out of 5
by Pauline warren - Posted on 05 December 2022
I have been on the phone now for one hour 10 minutes and still engaged how can a phone line be engaged for all that time , went hospital over a week ago and still not had any call from the doctors to start my medication which the hospital told me I needed it is disgusting when you are feeling ill and you can not get to see the doctors especially when you work full time and have always paid your NHS why can someone not answer the phones or phone you back
Visited December 2022
Review titled Willow Bank Surgery
Replied on 06 December 2022
Dear Mrs Warren, Thank you for taking the time to post this feedback and report the difficulty that you have had getting through to the practice on the telephone. Unfortunately the telephone lines are extremely busy at the moment and we are working on solutions and alternative methods to make contacts with the practice easier for our patients. With regards to your hospital appointment, sometimes letters are not sent immediately, but I can reassure you that they are acted on upon receipt. I will check this on your behalf. I will also make sure that your comments are shared with our practice teams. Kind regards, Bev Heath Practice Manager
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Review titled Awful
Rated 1 star out of 5
by Anonymous - Posted on 02 November 2022
Waited over 2 hours for my appointment, appointment was 4.30pm, seen at 6.35pm. No apology or explanation.
Visited November 2022
Review titled Willow Bank Surgery
Replied on 03 November 2022
Dear patient, I am sorry to hear that your experience with the practice has not been a very positive one and I am sorry to hear that your received no apology with regards to your long wait. I will feedback your comments to the practice team. Kind regards, Bev Heath Practice Manager