Whiteacres Medical Centre
Maple Road, Malvern, Worcestershire, WR14 1GQContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Very Organised Practice
Rated 5 stars out of 5
by David Anthony Leach - Posted on 29 January 2024
My first visit to Whiteacres surgery and I was very impressed. Really well organised and the receptionist through to the doctors and nurses couldn’t have been more helpful and efficient. It really felt like people care about you there!!
Visited January 2024
Review titled Whiteacres Medical Centre
Replied on 04 March 2024
Dear Mr Leach Thank-you for taking the time to post your feedback regarding your first visit to the surgery, I am pleased that you have had such a good experience on your first visit to our surgery. I will pass you comments onto the team who will be very pleased to read them. Kind Regards Jayne Merriman Practice Manager
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Review titled Amazing and efficient Practice.
Rated 5 stars out of 5
by Brian Clarkson - Posted on 01 March 2024
From an anaemic blood test to fast track check for gastro/bowel cancer, this was the most amazing and efficient treatment that I have ever known. Thank you so much Whitegate Medical Centre. Deep gratitude.
Visited January 2024
Review titled Whiteacres Medical Centre
Replied on 18 March 2024
Dear Mr Clarkson I am pleased that you have received an efficient service from us and appreciate you taking the time to provide feedback - I will pass your comments onto the team. Kind Regards Jayne Merriman Practice Manager
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Review titled New Patient
Rated 5 stars out of 5
by Anonymous - Posted on 19 December 2023
After moving to Malvern this year I registered with the WhiteAcres Medical Centre and have nothing put praise for the efficient, considerate, polite and kind way I have been recieved in recent visits by all the staff I have come into contact with.
Visited December 2023
Review titled Whiteacres Medical Centre
Replied on 24 January 2024
Dear Patient Thank you for taking the time to give your feedback, I will pass on these positive comments to the team. Kind Regards Jayne Merriman Practice Manager
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Review titled Can't get urgent appointments
Rated 1 star out of 5
by Anonymous - Posted on 13 November 2023
Called for an urgent appointment due to breathing issues, chest infection and asthma due to flu. Apparently is not urgent, but fill out a non urgent triage form to be reviewed next working day. I understand why the triage system but why the receptionist doesn't see severe breathing difficulties with someone with a history of respiratory issues as urgent? Will have to see a&e for antibiotics which is a terrible waste of their time
Visited November 2023
Review titled Whiteacres Medical Centre
Replied on 15 November 2023
Dear Patient Firstly, thank-you for taking the time to submit your feedback, I am sorry to read that you are unhappy with your recent experience with Whiteacres, If you wish to send your details via the whiteacres.reporting@nhs.net I will be happy to look into this for your. Kind Regards Jayne Merriman Practice Manager
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Review titled Excellent practice
Rated 5 stars out of 5
by Sandra Young - Posted on 28 November 2023
My husband and I find the service provided at Whiteacres Medical Centre excellent from receptionists to nurses to Gp’s. We feel very reassured and safe to be in their hands. Thank you
Visited November 2023
Review titled Whiteacres Medical Centre
Replied on 28 November 2023
Dear Ms Young Thank-you for taking the time to leave such a positive review of our service, I will pass on your comments to our team. Kind Regards Jayne Merriman Practice Manager
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Review titled Amazing
Rated 5 stars out of 5
by Anonymous - Posted on 14 October 2023
After a terrible experience from my old surgery - told to go private after not even examining the problem- this was place is an absolute breath of fresh air. I didn’t feel as though I was an annoyance to the surgery. The receptionists were pleasant and didn’t try and diagnose me themselves with an unwelcoming scowl. The appointment booking is fantastic and quick and the Dr I saw made me feel listened to. I came out, feeling that for the first time since I moved to Malvern, that I was actually taken seriously and that I was worth the time. I feel that now I can book and appointment when I start to show symptoms of something, rather than waiting until it has gotten so bad that it affects my day to day in fear that I would be an annoyance to the surgery like I was made to feel previously. If you are looking for a surgery in Malvern I highly recommend this one.
Visited October 2023
Review titled Whiteacres Medical Centre
Replied on 15 November 2023
Dear Patient Than-you for taking the time to submit such positive and constructive feedback. The team takes pride in providing the best possible service to our patients and when we see comments like yours it makes it all worthwhile. I will forward your comments to the team who I am sure will be very pleased to read them. Kind Regards Jayne Merriman Practice Manager
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Review titled The Most Wonderful Medical Practice
Rated 5 stars out of 5
by Richard A Evans - Posted on 31 October 2023
Having just moved to the area, I registered with this Medical Practice. I am so pleased that I did & they accepted me as a patient. The whole team are wonderful from start to finish. The reception staff were extremely good & went above and beyond to assist me with my medical appointments. They gave me time to explain myself & did not interrupt or get annoyed with me, (this is something that was a regular event at my last practice). The medical team I saw where thorough & again listened to all I had to say. Any points they were unsure of, then they got advise there & then. No waiting around. After my appointment I had to make a further appointment for a routine injection, at which the receptionist said, "We can do 2:40pm today" bearing in mind that the time was already 2:25pm. I just jumped at the chance. The team are a credit to the Worcestershire NHS Trust. It's a breath of fresh air compared to my previous surgeries. A big Thank You to all the team at Whiteacers Medical Center.
Visited October 2023
Review titled Whiteacres Medical Centre
Replied on 02 November 2023
Dear Mr Evans Thank-you for leaving such a lovely review regarding your visit to the practice, I am really pleased to read that you had such a positive experience, I will ensure that the team see your feedback and I am sure it will be greatly received and appreciated. Kind Regards Jayne Merriman Practice Manager
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Review titled Fantastic efficient service
Rated 5 stars out of 5
by Anonymous - Posted on 21 October 2023
I don’t visit the doctors much at all. I went today to get my flu and COVID jabs. I could not have been a more welcoming and efficient service. Lovely people who made a chore an enjoyable experience. Thanks
Visited October 2023
Review titled Whiteacres Medical Centre
Replied on 17 July 2024
Thanks for your kind words. I am pleased to hear about your good experience with our service. Dr Phil Thompson GP Partner
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Review titled Excellent Service
Rated 5 stars out of 5
by John Tuckey - Posted on 16 October 2023
On my recent visit to the surgery I was seen at the agreed time and the small procedure needed was completed correctly and without any delay. This was further confirmed when I came a few days later for the latest covid and flu jabs. The booking system works well.
Visited October 2023
Review titled Whiteacres Medical Centre
Replied on 02 November 2023
Dear Mr Tuckey Thank-you for taking time to leave a review on the service you have received from the practice, the team have worked very hard to ensure that the covid and flu programme has run smoothly . I will pass on your comments to the team. Thank-you Jayne Merriman Practice Manager
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Review titled Consistently high level of service
Rated 5 stars out of 5
by Anonymous - Posted on 31 October 2023
I’m a fairly new patient at this practice having moved from a smaller, one GP practice. I’m really appreciative of the high level of professionalism from everyone I’ve met ranging from reception staff, practice manager, nurses and doctors. Everyone has made me feel welcome and well supported. I also like the online systems which so far have worked very well. Keep up the good work!
Visited October 2023
Review titled Whiteacres Medical Centre
Replied on 15 November 2023
Dear Patient Its lovely to read such positive feedback, thank-you for taking the time to submit these comments. I will pass them onto the team. Kind Regards Jayne Merriman Practice Manager