Whiteacres Medical Centre
Maple Road, Malvern, Worcestershire, WR14 1GQContact details and opening times
Patient ratings and reviews
Leave a review
Help others by sharing your thoughts and experiences about Whiteacres Medical Centre.
Reviews
-
Review titled Good first impressions
Rated 5 stars out of 5
by Anonymous - Posted on 29 May 2024
Im a new patient who was contacted by the Asthma Nurse to have an assessment. It all went very well and I left with a good feeling about this medical practice.
Visited May 2024
Review titled Whiteacres Medical Centre
Replied on 30 May 2024
Dear patient Thank you very much for your positive feedback and we are pleased to see that we have left you with good first impressions. We certainly hope to continue in this way. I will feedback to our asthma nurse about your positive experience. Dr Phil Thompson GP Partner
-
Review titled First impressions
Rated 5 stars out of 5
by Anonymous - Posted on 01 May 2024
I have just joined this practice and was amazed how quickly they answered the phone and then how polite, helpful, informative and efficient the staff were. I was delighted.
Visited May 2024
Review titled Whiteacres Medical Centre
Replied on 30 May 2024
Dear patient Thanks very much for your kind words about our team. Our reception and admin teams have very challenging roles at times and we are delighted to hear that you found our service to be exactly what we strive for. With very best wishes Dr Phil Thompson GP Partner
-
Review titled Amazing Practice
Rated 5 stars out of 5
by Christine - Posted on 14 May 2024
I left a triage message just after 8am today on Whiteacres website and received a call about five minutes later. The GP, to whom I spoke, was very reassuring but made me an appointment to see him later in the morning. After a comprehensive check over he answered all my questions with knowledge, compassion and clarity. A follow on telephone appointment was made to determine how things are progressing. I cannot speak highly enough of the GP I saw and the way in which I have been dealt with at Whiteacres. Huge thanks.
Visited May 2024
Review titled Whiteacres Medical Centre
Replied on 30 May 2024
Dear Christine Thank you so much for your very kind comments about Whiteacres. We are proud of our triage system and are very pleased that it helped you get the care you needed, when you needed it. We pride ourselves on being kind and compassionate at all times, especially when you might feel vulnerable. I will feed back your comments to our team with great pleasure. With best wishes Dr Phil Thompson GP Partner
-
Review titled Whiteacres are on the ball
Rated 5 stars out of 5
by Anonymous - Posted on 10 May 2024
My gp appointment today was with a doctor who was fully informed of my situation, explained clearly how things may turn out and had great empathy. Kind, seamless and proactive is how I would describe the Whiteacres team.
Visited May 2024
Review titled Whiteacres Medical Centre
Replied on 30 May 2024
Dear patient Many thanks for your kind words. I will feedback your comments to our team. With best wishes Dr Phil Thompson GP Partner
-
Review titled Wonderful GP Service
Rated 5 stars out of 5
by John Rudge - Posted on 13 May 2024
I submitted an online form last week and within five hours was seen by a friendly GP. He swiftly diagnosed my condition, sent a prescription request and within one hour I collected the medication. We are fortunate to have a medical centre with high standards and efficiency .
Visited May 2024
Review titled Whiteacres Medical Centre
Replied on 23 May 2024
Thank you Mr Rudge for your very kind feedback to us at Whiteacres. We are pleased to hear that your concern was dealt with quickly and efficiently, this is what we strive for every day. I will feedback your comments to our team. With best wishes Dr Phil Thompson Partner
-
Review titled Speed of response
Rated 5 stars out of 5
by Andrew - Posted on 17 May 2024
I completed my triage form at 8 am And revived a call just 25 mins later . It’s nice to know the team that review the forms can see when an urgent response is appropriate!
Visited May 2024
Review titled Whiteacres Medical Centre
Replied on 30 May 2024
Dear Andrew We really appreciate your kind comments to us. We have invested a huge amount of time in developing our new triage system and we are really pleased to hear that you felt this new system helped you access timely medical help when you needed it. I will feedback your comments to our team. With best wishes Dr Phil Thompson GP Partner
-
Review titled Covid surgery
Rated 5 stars out of 5
by Anonymous - Posted on 29 April 2024
I recently the surgery for your Covid injection and it was very efficient and all the staff were very pleasant and friendly.
Visited April 2024
Review titled Whiteacres Medical Centre
Replied on 30 May 2024
Dear patient Many thanks for your kind comment about the way we run our vaccination programmes. We put a great deal of effort into making it as smooth and slick as possible for your patient and we are glad that you experienced this. With best wishes Dr Phil Thompson Gp Partner
-
Review titled Open minded & willing to learn
Rated 5 stars out of 5
by Lia - Posted on 17 May 2024
I attended with a hiatus hernia which was causing me great distress and threatened my livelihood - symptoms like mine are estimated to affect 1 in 10 people in the UK. The female doctor, acknowledged that she had not heard of the Iqoro device that is a root cause solution but was interested, looked it up and saw it's usefulness. She, herself was taking medication for a similar problem. She was patient and interested & there was good eye contact - which is not always the case with doctors. I subsequently discovered, that other doctors at Whiteacres did know about the device and had prescribed it, although I was initially, refused. I felt that this doctor would have liked to know about this device as a root cause solution to help many of her patients. I was impressed but hope that the constraints of poor policy making does not hinder her good intentions for her part in providing a purposeful health service. Thank you.
Visited March 2024
Review titled Whiteacres Medical Centre
Replied on 30 May 2024
Dear Lia Thank you for your positive feedback. We are really pleased that you found us open minded and willing to learn, we strive to do this every day as there are always new things to understand and new changes in medicine . I will feedback your positive comments to our team. With best wishes Dr Phil Thompson GP Partner
-
Review titled Outstanding 5 star practice
Rated 5 stars out of 5
by Frederick Paul Kelly - Posted on 15 March 2024
My GP is outstanding and her interpersonal skills and ability to relate to the patient is exemplary. The online triage system works well and GP and other members’ of staff followed up on my recent requirements. I have been very impressed when I requested my test results, referral letters etc and staff telephoning to explain when they would be available. The face-to-face appointment was timely
Visited March 2024
Review titled Whiteacres Medical Centre
Replied on 18 March 2024
Dear Mr Kelly Thank-you for taking the time to review the service you have received from the Team at Whiteacres, I will ensure that I feedback your positive comments to the team, who I know will be pleased to read them. Kind Regards Jayne Merriman Practice Manager
-
Review titled A carefully constructed system working well
Rated 5 stars out of 5
by Alan Smith - Posted on 20 January 2024
One morning, at about 08.30, I submitted an online form concerning a health problem. Within three minutes, I received a text offering me a face to face appointment that afternoon and I selected from the doctors available ( there were several) the doctor I knew best. I attended, was seen, diagnosed and treated, all with great charm, courtesy and good humour. The Practice has devised a system which works and deserves to be highly commended as do the professionals who work there. It is heartening to feel that one’s is in safe and caring hands.
Visited January 2024
Review titled Whiteacres Medical Centre
Replied on 24 January 2024
Dear Mr Smith Thankyou for leaving such a positive review regarding our appointments system and the service you have received from our team. We are glad that you have seen the benefits from this new system and I will ensure that your feedback is forwarded to the team, who will very much appreciate it. Kind Regards Jayne Merriman Practice Manager