Whiteacres Medical Centre
Maple Road, Malvern, Worcestershire, WR14 1GQContact details and opening times
Patient ratings and reviews
Leave a review
Help others by sharing your thoughts and experiences about Whiteacres Medical Centre.
Reviews
-
Review titled Great Practice
Rated 5 stars out of 5
by Anonymous - Posted on 06 October 2024
Husband and wife attending for Covid and flu jabs yesterday, Saturday. Very well organised, no long queues, friendly staff pleasant atmosphere, questions answered clearly, efficient and quick. Thank you.
Visited October 2024
Whiteacres Medical Centre has not yet replied.
-
Review titled Great Practice
Rated 5 stars out of 5
by Rebecca - Posted on 12 August 2024
I have struggled with doctors for years. I recently had my first appointment with a doctor from the practice who really took the time to understand my needs, he was very informative. I now feel ready to start seeking treatment for my condition.
Visited August 2024
Review titled Whiteacres Medical Centre
Replied on 14 August 2024
Dear Rebecca Thank you very much for your positive feedback. I am please that our team took the time you needed to explore your problem with you. I will pass your good feedback back to everyone at Whiteacres. With best wishes Dr Phil Thompson Managing GP Partner
-
Review titled Giod service
Rated 4 stars out of 5
by Simon - Posted on 12 July 2024
I have been with Whiteacres for many years but have not had to use the online triage service before. Once I had located the form on the website I received a phone call followed by a face to face consultation with a Doctor within a few hours. Very happy with the service and advice received. My only suggestion for improvement would be to make the triage form easier to find on the website which could help elderly or less able to access. Thanks
Visited July 2024
Review titled Whiteacres Medical Centre
Replied on 17 July 2024
Dear Simon Thanks very much for your kind review. I am pleased to see that your problem was dealt with quickly and efficiently. With regards your comment about the triage form being easier to find on the website, we are just about to launch a new website in the coming weeks which will hopefully be even more user friendly and allow us to amend things more easily in response to feedback and changing systems. I have fed back your comments to our team. With thanks Dr Phil Thompson GP Partner
-
Review titled Good Practice. Helpful Doctors and staff
Rated 4 stars out of 5
by Mark Smith - Posted on 31 July 2024
I moved to Whiteacres a couple of years ago, following a house move from Worcester. In this time, I have had several consultations with GP’s and nurses, most recently two visits in July 2024. Overall, I have found the service provided to be very good. The online triage service works for me, albeit I do understand that some people may find it difficult to use, especially the elderly without ready access to IT. The doctors at Whiteacres always seem to want to do their best to help, and other staff are friendly and helpful. I am very happy being registered as a patient here, and would recommend it to others. Well done Whiteacres.
Visited July 2024
Review titled Whiteacres Medical Centre
Replied on 31 July 2024
Dear Mr Smith Thank you for your kind review of the service we strive to provide at Whiteacres. It’s really pleasing to know that you would recommend us to other people. I will pass your feedback onto our team. With best wishes Dr Phil Thompson Managing GP Partner
-
Review titled Very efficient and helpful
Rated 5 stars out of 5
by Mrs S Haydon - Posted on 24 July 2024
I used the online triage service and promptly received a phonecall back. The doctor was extremely helpful, prescribing some very effective medicines, and giving very useful advice. Thank you!
Visited July 2024
Review titled Whiteacres Medical Centre
Replied on 24 July 2024
Dear Mrs Haydon Thanks very much for your kind words. I am really pleased that you found our triage system worked effectively for you and that the care you received was equally as good. I will pass your feedback onto our team. With best wishes Dr Phil Thompson GP Partner
-
Review titled Whiteacres Medical Centre
Rated 5 stars out of 5
by Mandy - Posted on 11 June 2024
The surgery is really efficient with the triage system. So grateful to the GP I saw recently who identified the source of my pain and for the medication prescribed. Also grateful for the follow up appointment from the same GP, to check on my pain situation, and to the nurse who took my bloods to be tested. Many thanks to the surgery.
Visited June 2024
Review titled Whiteacres Medical Centre
Replied on 12 June 2024
Dear Mandy Thank you very much for your really kind review of our service. I am really pleased to hear that you were seen promptly and that you were diagnosed and followed up appropriately. I will pass your feedback onto our team. With best wishes Dr Phil Thompson GP Partner
-
Review titled Outstanding Service
Rated 5 stars out of 5
by Kenneth Gough - Posted on 11 June 2024
During lockdown, my confidence in getting treatment and being heard was zero. Having now reengaged with the surgery I am totally impressed with its service. Having always been resistant to change, I can categorically confirm, Whiteacres has gone from strength to strength and I would encourage anyone to use the surgery. First Class
Visited June 2024
Review titled Whiteacres Medical Centre
Replied on 12 June 2024
Dear Mr Gough I am so pleased to read your positive review of Whiteacres; thank you very much for sharing. I am delighted to hear that you have found our service to be first class. Change is often difficult and we very much appreciate your kind words of support. I have shared your feedback with the team already. With best wishes Dr Phil Thompson GP Partner
-
Review titled Best of a bad bunch
Rated 4 stars out of 5
by Anonymous - Posted on 14 May 2024
I was very impressed by the nurse taking bloods,i was seen within two minutes of my arrival and she was very helpful. However when I needed to see a doctor it's another story. One of the receptionists was most unhelpful when my wife needed urgent information on my son having had blood taken in A&E a few days earlier.
Visited May 2024
Review titled Whiteacres Medical Centre
Replied on 30 May 2024
Dear patient Thank you for your feedback. I'm pleased to hear that the nurse who saw you was very helpful. I was sorry to hear that you had some difficulty with our reception team. All appointments for doctors get processed through our triage system and I'm sorry this doesn't seem have worked well for you on this occasion. I assure you that we review this on a daily basis and are constantly trying to increase timely access to our services. I have taken on board your feedback as the GP who is leading Whiteacres on our new triage system and will use it to help inform how we progress things. With best wishes and thanks Dr Phil Thompson GP Partner
-
Review titled Down to earth and approachable
Rated 5 stars out of 5
by Eileen - Posted on 15 May 2024
Me and my husband have each seen two GPs recently and both were extremely helpful, nice, understanding, patient, inclusive of our healthy-demanding-for-attention-four-year-old who has to be in on the act while we’re trying to discuss things with the doctor!, and have dealt with our illness (pneumonia it turned out) effectively. We hadn’t used a triage system to see a GP before and thought it would be a problem but not at all, quite the opposite. We’ve been able to explain our symptoms calmly and in our own time and someone came back to us in a timely manner each time. Very happy and glad we’re signed up with Whiteacres - thank you everyone there!
Visited May 2024
Review titled Whiteacres Medical Centre
Replied on 30 May 2024
Dear Eileen Thank you very much for your kind comments about us. We certainly try to practice medicine which cares for each person as an individual (and we consider ourselves to be very down to earth!). We are glad that you had this experience and I will feed this back to our team. With best wishes Dr Phil Thompson GP Partner
-
Review titled Excellent service
Rated 5 stars out of 5
by Lucy Arden - Posted on 01 May 2024
Submitted an online triage form today and GP rang within 5 minutes. Thank you for such a prompt and excellent service using the triage system.
Visited May 2024
Review titled Whiteacres Medical Centre
Replied on 30 May 2024
Dear Lucy Thanks so much for your feedback. I'm really pleased that you got a call back extremely efficiently. I will feedback your positive experience to our team. With best wishes Dr Phil Thompson GP Partner