Vine Medical Group
Forest End Site, Forest End, Waterlooville, Hampshire, PO7 7AHContact details and opening times
Patient ratings and reviews
Leave a review
Help others by sharing your thoughts and experiences about Vine Medical Group.
Reviews
-
Review titled Prompt service
Rated 5 stars out of 5
by Anonymous - Posted on 24 March 2025
I received a GP routine appointment within reasonable time having completed the application form. My appointment was on 13 Mar 2025. Had a phone call that afternoon from QA to arrange x-ray at Petersfield on 16 Mar 2025. Now awaiting results. Very prompt service. No complaints.
Visited March 2025
Review titled Vine Medical Group
Replied on 16 May 2025
Dear Anonymous, Thank you for leaving us your review. It's good to hear that you found our service to be prompt. Kind Regards, Vine Medical Group
-
Review titled Good
Rated 5 stars out of 5
by Anonymous - Posted on 20 March 2025
On my appointment i was very nervous getting me staples taken out the nurse resured me it would be ok.
Visited March 2025
Review titled Vine Medical Group
Replied on 21 March 2025
Dear Anonymous, Thank you for leaving us a five-star review. We will pass your comments on to the nursing team. Kind Regards, Vine Medical Group
-
Review titled Efficient and courteous service
Rated 5 stars out of 5
by Joseph - Posted on 18 March 2025
I cannot fault the service I am getting from this surgery. It is tire their online system is a bit strange in that you can only send messages during a certain period of time of the day but once in the system , you get follow ups, clear ways to get appointments and get updated and so on. I needed to check something and I got to send details online where I was given guidance and then eventually saw a doctor who is working with me on this. Brilliant ! Keep it up
Visited March 2025
Review titled Vine Medical Group
Replied on 21 March 2025
Dear Joseph, Thank you for leaving us a 5-star review. We appreciate you taking the time to leave us your feedback. Kind Regards, Vine Medical Group
-
Review titled Staff error
Rated 3 stars out of 5
by Anonymous - Posted on 22 March 2025
On 20 Mar 25 I was booked into Vine GP surgery for blood test and ECG. Although not discussed at the time, I assumed it to be a follow up, along with x-ray, as a result of my appointment with GP on 13 Mar 25. I also received two reminders via text. However, the nurse did not know why I was attending and neither did I. A waste of my time and more importantly the surgery's time. Can only think it must have been human error.
Visited March 2025
Review titled Vine Medical Group
Replied on 16 May 2025
Dear Anonymous, I'm sorry to hear there was confusion with your appointment. If you would like me to look further into what happened please contact the surgery with your details for the attention of myself. I hope you have now been able to have your follow up appointment. Kind Regards, Sarah Assistant Practice Manager
-
Review titled Annoyed
Rated 3 stars out of 5
by Anonymous - Posted on 22 March 2025
I was twice given an appointment at a surgery over a mile away when there is a surgery 5 minutes from my house. I then had a phone appointment where it was confirmed that I had diabetes for over 3 years that the surgery knew about but I had and had never been told or given medication.
Visited March 2025
Review titled Vine Medical Group
Replied on 16 May 2025
Dear Anonymous, I'm sorry you felt annoyed by your recent experience with us. Whilst we do try to accommodate requests from patients to be seen at particular surgery locations, sometimes due to the demand for appointments this isn't always possible. I'm also sorry to hear that your diabetes diagnosis hadn't been communicated to you. If you would like us to investigate why this has happened please get in touch with the surgery with your details. Kind Regards, Sarah Assistant Practice Manager Vine Medical Group
-
Review titled Good experience
Rated 4 stars out of 5
by Dalbara Singh kalsi - Posted on 12 February 2025
My appointment for blood test was on time. Very friendly courteous and knowledgeable professional. The method of taking blood was virtually pain free.
Visited February 2025
Review titled Vine Medical Group
Replied on 13 March 2025
Dear Dalbara Singh kalsi Thank you for taking the time to leave us your feedback. We will pass your comments on to the clinician you saw. Kind Regards, Vine Medical Group
-
Review titled Not a good practise
Rated 1 star out of 5
by Anonymous - Posted on 14 February 2025
So I've experienced some pain in my sides for the past few months it is now travelling to my lower back and the back of my legs and it Wasn't a good interaction with the gp she basically said it's not that serious but yet the pain I've had for 7 months and she had the audacity to say it's "stress related" this is not stress related I know my body better than the GP
Visited February 2025
Review titled Vine Medical Group
Replied on 13 March 2025
Dear Anonymous, I'm sorry to hear you didn't have a good interaction with the GP. If you haven't done so already please contact us and we can offer you a further appointment if needed. Kind Regards, Vine Medical Group
-
Review titled Good experience
Rated 4 stars out of 5
by Anonymous - Posted on 15 February 2025
Very professional and kind Doctor who took the time to listen to the symptoms. Thorough assessment. Everything explained in detail and any questions were welcomed. Felt listened, safe and reassured. Thank you Dr. Grosvenor!
Visited February 2025
Review titled Vine Medical Group
Replied on 13 March 2025
Dear Anonymous, We will pass your comment on to Dr Grosvenor. Thank you for leaving such lovely feedback. Kind Regards, Vine Medical Group
-
Review titled Great Practise
Rated 5 stars out of 5
by Kenn Groves - Posted on 20 February 2025
Lovely nurses always kind and helpful and listen to my worries n concerns especially as l recently lost my wifey was so appreciated
Visited February 2025
Review titled Vine Medical Group
Replied on 13 March 2025
Dear Kenn Groves, Thank you for leaving us a five-star review. I will pass your comments on to our nursing team. Please accept our deepest condolences for your loss. Vine Medical Group
-
Review titled Friendly receptionist and doctor
Rated 4 stars out of 5
by Anonymous - Posted on 08 February 2025
My son and myself have been coughing for over 3 weeks and it was a struggle to get an appointment to see someone. However, the receptionist over the phone was friendly and informative. She directed and helped me to use online Anima to get an appointment. When we finally managed to see a doctor. She was thoughtful, thorough and friendly to go over our symptoms and advice appropriately. I appreciate the surgery is currently busy with patients requests but I hope the situation will improve and the process is simplified soon so we could actually get help when we need them.
Visited February 2025
Review titled Vine Medical Group
Replied on 14 March 2025
Dear Anonymous, Thank you for leaving us your feedback. It's good to hear that the receptionist and doctor were friendly. Kind Regards, Vine Medical Group