Vine Medical Group
Forest End Site, Forest End, Waterlooville, Hampshire, PO7 7AHContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Disgraceful service
Rated 1 star out of 5
by Claudia Redshaw - Posted on 18 April 2025
Yet again, terrible service. Econsult submitted Monday morning at 8am and stressed the position I was in, it's now Friday evening and not even had a call back or any contact at all. This is not a one off occurrence happens regularly and I will be submitting this complaint through various channels.
Visited April 2025
Review titled Vine Medical Group
Replied on 27 May 2025
Dear Claudia, Thank you for leaving us your review. I can see that you have been in contact with us. Please accept our sincere apologies for the lack of response to your Anima request. Kind Regards, Vine Medical Group
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Review titled Badly run practice
Rated 1 star out of 5
by Anonymous - Posted on 21 April 2025
You can never get an appointment any more it's always full capacity . Recent incident had to take a day off work as receptionist could not rearrange appointment for another date and said Dr needed to see urgently frightening patient as thinking it was serious got to appointment and it was not serious
Visited April 2025
Review titled Vine Medical Group
Replied on 27 May 2025
Dear Anonymous, We're grateful you took the time to leave us your feedback. Our appointment system opens daily at 08:00, mon-fri. It does unfortunately close once we reach a safe limit. We're sorry if the wording used caused any distress, we will feed this back to the team. Kind Regards, Vine Medical Group
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Review titled Disappointing visit
by JAB - Posted on 10 April 2025
I have waited months to speak with a doctor. This visit was a waste of time. The doctor just looked at his screens and read what he saw. Initially he spoke about a different visit, nothing to do with my problem. His questions were ridiculous, even referring to when I broke my hip in 2011! I finally got him to agree to refer me for physiotherapy after I pushed for it. My husband, who was with me was appalled. I found it a very disappointing experience. I hope that I won't experience anything like that again. Julie Anne Briggs
Visited April 2025
Review titled Vine Medical Group
Replied on 27 May 2025
Dear Mrs Briggs, Thank you for the feedback. I'm sorry you had such a disappointing experience at your appointment. We have looked into what happened and can confirm that you saw a locum doctor who we will not reemploy. Kind Regards, Vine Medical Group
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Review titled Fast Response
Rated 5 stars out of 5
by Peter Windle - Posted on 16 April 2025
Phoned in the morning re my problem. I was offered an appointment for later in the morning at a site readily accessible. I attended and was seen 5 minutes after my booking time which was fine. The Doctor was friendly approachable and thorough. Carefully going through all my concerns. Assessing all my history. Prescribed medicine which was delivered the next day. Very happy with the way the whole appointment was made and carried out.
Visited April 2025
Review titled Vine Medical Group
Replied on 23 May 2025
Dear Peter, Thank you for leaving us a 5-star review. We really appreciate it. We will pass your comments on to the GP you saw. Kind Regards, Vine Medical Group
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Review titled Ok - if you can ever get to see a gp
Rated 2 stars out of 5
by Anonymous - Posted on 29 April 2025
Reviewing the phlebotomy appointment is easy. Professional. Friendly. The booking was fine too, as the surgery contacted me and then provided a link to book. But the downside with the practice is you cannot get an appointment. I haven’t seen a GP in 3 years. It is so difficult to get to see a doctor at this surgery, that it’s easier not to bother. My needs are not trivial, but the process is just too stressful.
Visited April 2025
Review titled Vine Medical Group
Replied on 27 May 2025
Dear Anonymous, Thank you for taking the time to leave us your review. It's good to hear you had a positive experience with your phlebotomy appointment. I'm sorry to hear you're finding the process to request a doctors appointment stressful. You can request a GP appointment by telephone, or via our online system Anima. Our system opens daily at 08:00 Mon-Fri, and closes once we reach a safe capacity. All requests are then clinically triaged to ensure you see the right clinician at the right time. Kind Regards, Vine Medical Group
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Review titled job well done
Rated 5 stars out of 5
by Anonymous - Posted on 25 April 2025
I arrived on time for my appointment and was called forward within five minutes. I was dealt with efficiently. I asked the nurse about arranging a further test in the future, and she said I could have it done there and then if I was happy to do that. I was and it was done, it saved me a later trip. Well done young lady!
Visited April 2025
Review titled Vine Medical Group
Replied on 27 May 2025
Dear Anonymous, Thank you for leaving us a five-star review. We will pass it on to the nursing team. Kind Regards, Vine Medical Group
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Review titled Quick service
Rated 3 stars out of 5
by Anonymous - Posted on 24 April 2025
I attended for a phlebotomy appointment. I was called in immediately, even though I was early. The phlebotomist was polite and professional. No pain was experienced.
Visited April 2025
Review titled Vine Medical Group
Replied on 27 May 2025
Dear Anonymous, Thank you for leaving us your review. We will pass your comment onto the phlebotomist team. Kind Regards, Vine Medical Group
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Review titled Waste
Rated 2 stars out of 5
by Anonymous - Posted on 08 April 2025
,a waste of an appointment that someone else more urgent could have used.I have dressed my dad's lymphoma legs for the past few years so was surprised to be called to book an appointment for them to be treated having explained to the person.but she carried on with the booking but booked me in twice for the same reason,(received text message reminder)so I had to pop to Stakes lodge to cancel the appointment on the Friday as I explained I had a prior appointment and it was short notice(next afternoon)I felt sorry for the nurse at the appointment as she was embarrassed and couldn't apologise enough about wasting my dad and mine time.
Visited April 2025
Review titled Vine Medical Group
Replied on 27 May 2025
Dear Anonymous, We appreciate you taking the time to leave us your review. We're sorry to hear of the issues you had, if you would like us to look into what happened please contact the surgery with your dad's details and we can investigate. Kind Regards, Vine Medical Group
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Review titled Excellent, Thorough Care from a Dedicated Team
Rated 5 stars out of 5
by Sana Latif - Posted on 23 April 2025
I’ve had a consistently positive experience with Vine Medical Group. During my recent appointment with the diabetes nurse, I was especially impressed by how thorough and attentive she was. She took the time to explain everything clearly and made sure all my questions were answered. It’s clear she genuinely cares about her patients. The entire staff has always been professional and welcoming. I really appreciate the level of care provided and would highly recommend Vine Medical Group to others.
Visited April 2025
Review titled Vine Medical Group
Replied on 27 May 2025
Dear Sana, Thank you for leaving us such a lovely review. We will ensure it gets passed along to the nurse you saw. Kind Regards, Vine Medical Group
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Review titled Great practice
Rated 5 stars out of 5
by Anonymous - Posted on 08 April 2025
The task was done nice, quick and easy! Straight forward. I also asked questions and I got answers as I was expecting! Friendly environment, knowledgeable staff! Thank you
Visited April 2025
Review titled Vine Medical Group
Replied on 27 May 2025
Dear Anonymous, We appreciate you taking the time to leave us your review. Thank you for giving us 5-stars. Kind Regards, Vine Medical Group