Vine Medical Group
Forest End Site, Forest End, Waterlooville, Hampshire, PO7 7AHContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled At last we can see our doctors
Rated 5 stars out of 5
by Tina Marshman - Posted on 22 May 2025
So easy to get my appointment and doctor was truly amazing He listened and spent time to explain everything
Visited May 2025
Review titled Vine Medical Group
Replied on 29 May 2025
Dear Tina, Thank you so much for leaving us a five-star review. It's good to hear you found it easy to get an appointment and that you had a good experience with the doctor. Kind Regards, Vine Medical Group
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Review titled Good review
Rated 4 stars out of 5
by Anonymous - Posted on 25 May 2025
An extremely good and thorough diabetic review. The person who did the review was friendly, knowledgeable and took time to listen. Overall, a very favourable experience.
Visited May 2025
Review titled Vine Medical Group
Replied on 29 May 2025
Dear Anonymous, Thank you for taking the time to leave us your review. We will share your comments with the team. Kind Regards, Vine Medical Group
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Review titled Fast, Efficient Service
Rated 5 stars out of 5
by Anonymous - Posted on 16 May 2025
Attended Forest End surgery for a blood test. Self check-in was fast and blood test taken quickly and painlessly. The nurse was friendly and reassuring.
Visited May 2025
Review titled Vine Medical Group
Replied on 27 May 2025
Dear Anonymous, We appreciate you taking the time to leave us your review. Thank you for leaving us 5-stars. Kind Regards, Vine Medical Group
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Review titled Very good friendly staff.
Rated 5 stars out of 5
by Anonymous - Posted on 22 May 2025
Excellent service did not wait long to be seen only trouble I had is getting an appointment still not had confirmation of anima I think it's called still waiting that's my only complaint
Visited May 2025
Review titled Vine Medical Group
Replied on 29 May 2025
Dear Anonymous, We appreciate you taking the time to leave us your review. We will share your comments with the team. Sometimes there may be a small delay in responding to your Anima request when we are waiting for an appropriate appointment to be available. If you haven't heard anything please give the reception team a call and they can help you. Kind Regards, Vine Medical Group
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Review titled its ok
Rated 3 stars out of 5
by Anonymous - Posted on 15 May 2025
I dont visit the doctors often so not sure if this is normal but my appointment ended up being 50 minutes late. Apart from that everything else all good.
Visited May 2025
Review titled Vine Medical Group
Replied on 29 May 2025
Dear Anonymous, So sorry to hear that your appointment was running 50 minutes late. This does unfortunately happen occasionally, but our clinicians do try to run to time where possible. Thank you for taking the time to leave us your feedback. Kind Regards, Vine Medical Group
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Review titled Staff lovely, entire way the surgery is run is horrendous
Rated 2 stars out of 5
by Anonymous - Posted on 16 April 2025
The staff at vine medical group are largely very nice and friendly, even when they’ve had a busy day they’re still smiling and supportive, so that’s a very big positive. However. The practice itself is run in such a ridiculous way that it makes it painful to engage with them. For starters, trying to get an appointment is very difficult - no matter what time you call, it will be the wrong time. Even if you ‘do’ happen to call within the correct window (which for general appointments is only around an hour, and then you can’t get through because you’re stuck on hold) and manage to speak to a human being you’ll either be told you can’t see anyone for many weeks, or you have to download, join, create a password and use an app to make an appointment. I am fed up with having to download an app for every single store, membership, bill, supplier these days, my phone doesn’t have the memory, so as I was there for a different reason - I thought I’ll book my appointment whilst I’m here. Oh no. Don’t be silly. You cannot book at appointment at the front desk. For some reason unbeknownst to anyone with any logic - you can’t book an appointment in person. No. You get told to download an app and do it online. Why exactly? Has chronic leprosy destroyed all the desk staffs fingers and rendered them useless? What on earth have we become? How can you expect pensioners riddled with arthritis to use tiny little keys to use an app - beyond ridiculous. Even if you ‘do’ use the app then you have a minefield of things to enter and the calendars have zero slots available - often only allowing two weeks ahead, which of course are all booked up. Often times you book an appointment for one location and then when you arrive they tell you it’s at the other one several miles away - which is fine if you have a car, but I saw them do it to a woman in her 80s on a cane who had no transport, and they didn’t accommodate her to make room for her to be seen there. Frankly it’s pathetic and very poor customer service. Not only that but I know one woman who was told the spot on her face was just a growth for six years - it turned out to be skin cancer, and a doctor at this surgery told my friend she had IBS for three years, despite her vomiting and fainting which are clearly ‘not’ IBS, only to see a locum by chance one day who sent her for a scan and it turned out to be stage 4 ovarian cancer. She died - because of this practice. If the correct attention had been paid in the beginning she wouldn’t have got to stage four by the time it was diagnosed - but no, dismissed to get her out as fast as possible. Sorry but Vine Medical Group are terrible, there’s no care for customer care, all about hitting numbers and trying not to deal with you as much as possible. They should be ashamed of themselves.
Visited April 2025
Review titled Vine Medical Group
Replied on 23 May 2025
Dear Anonymous, Thank you for taking the time to leave us your feedback. Than you for acknowledging our staff who work hard to provide patients with the service they expect. Unfortunately, as is the case for the whole of primary care, we continue to face challenges in funding which limits the service we are able to provide, and we do unfortunately have to cap our appointment requests at a safe limit. You raise many serious points in your comment that we would like to look further into, please would you contact the surgery at hiowicb-hsi.vinemedicalgroup-complaints@nhs.net for the attention of myself, and we will get in touch. Kind Regards, Sarah Assistant Practice Manager
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Review titled Appointment on time
Rated 4 stars out of 5
by Mark Williams - Posted on 13 April 2025
Arrived 5 mins early and bang on the appointment time I was called in. Just a top injection of an on going treatment. No pain as it went in. Also I booked the top up online. Hope it works again next time!
Visited April 2025
Review titled Vine Medical Group
Replied on 23 May 2025
Dear Mark, Thank you for leaving us your review. It's good to hear that your appointment was on time and that the injection was painless. We will pass your comment on to the clinician you saw. Kind Regards, Vine Medical Group
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Review titled Prompt Attention
Rated 5 stars out of 5
by Anonymous - Posted on 29 April 2025
Vine Medical group. Completed Anime report about 8.30am for worrying problems, received ph call mid morning and had doctor appt 14.15. Very helpful and conscientious. Been with practise a long time and very happy. My advice is use the system it works
Visited April 2025
Review titled Vine Medical Group
Replied on 27 May 2025
Dear Anonymous, We really appreciate you taking the time to leave us a five-star review. It's good to hear that you got a prompt response to your Anima request and that you find the system works. Kind Regards, Vine Medical Group
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Review titled Very difficult to get an appointment
Rated 3 stars out of 5
by Andrew Jackson - Posted on 22 April 2025
I came for a yearly appointment to check my health problems but only got. 10 minutes slot which was not long enough to complete the procedure, I had my blood taken and asked to get another appointment in a weeks time ,not sure I will be able to book one ???
Visited April 2025
Review titled Vine Medical Group
Replied on 27 May 2025
Dear Mr Jackson, We're sorry to hear that the appointment you were given was the incorrect length. Please speak to our reception team if you are having any trouble booking an appointment. Kind Regards, Vine Medical Group
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Review titled Shambles
Rated 1 star out of 5
by Ashley - Posted on 10 April 2025
Had a lump in my neck which took me seven days to get an appointment. Attended appointment with a doctor who said it’s possible lymph nodes reacting or cancer. Urgent blood tests required for cancer testing which only available appointment for urgent was 13 days after original appointment. Bloods taken. That appointment was absolutely fantastic and that nurse is a credit to her profession! We are 8 days on from my bloods being taken I still don’t have a result. I called after 5 days in which I was told by a receptionist they’ve arrived but a doctor has yet looked at them however she thought they looked ok. Now when is a receptionist a qualified blood technician? You wonder why people get misdiagnosed or find out they have cancer far too late in the diagnosis stage? This is why. The NHS and its “under paid doctors” not dealing with actual medical issues for there patients.
Visited April 2025
Review titled Vine Medical Group
Replied on 27 May 2025
Dear Ashley, Thank you for taking the time to leave us your feedback. I'm sorry there was a delay in getting your bloods taken. We are currently recruiting for a phlebotomist and so our capacity will shortly be increasing. We have passed your comment on to the Reception Manager to follow up, as you correctly identify receptionists aren't advised to discuss results with patients until they have been read by the clinician. Kind Regards, Vine Medical Group