Vine Medical Group
Forest End Site, Forest End, Waterlooville, Hampshire, PO7 7AHContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Kind and considerate treatment
Rated 4 stars out of 5
by Anonymous - Posted on 15 September 2023
Despite the difficulties the Vine Medical Group is experiencing, the staff are kind, considerate and efficient when you get to see them. Everything was explained clearly and I wasn’t told off about my bad habits.
Visited September 2023
Review titled Vine Medical Group
Replied on 23 September 2023
Thank you for leaving us your review, your comments about our staff are very kind, I will be sure to pass them along to the team. Best Wishes, Vine Medical Group
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Review titled Difficult to get an appt
Rated 2 stars out of 5
by Anonymous - Posted on 12 September 2023
Very difficult to get an appt with this practice - the system tells you that you have to submit a request, but each day it tells you it will open 2pm the following day for you to submit the request. I went on the system at 2pm sharp, by 2.10 it was warning me the system would shut down at 2.15 so I had to rush through all the questions they ask. I did however receive a text within a couple of days with my appt time and date, although it was three weeks away that wasn’t a problem as it wasn’t urgent. Once I saw the Dr, I found her very knowledgeable and helpful so definite plus for the team there, but negative for the whole booking system which seems to do everything in its power to put you off booking (or trying to book) an appt
Visited September 2023
Review titled Vine Medical Group
Replied on 23 September 2023
Dear Anonymous, Thank you for leaving us your review, and thank you for your kind comment about the doctor you saw, I will pass your comment along to the GP team. We are currently exploring alternatives to our online form - so we hope to be able to improve the experience for patients soon. Kind Regards, Vine Medical Group
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Review titled Fantastic surgery
Rated 5 stars out of 5
by Natalie - Posted on 23 September 2023
As someone with multiple issues, I always get the care I need, promptly. I’m always made to feel comfortable and listened to. The receptionists, nurses, hca’s and doctors are all lovely too.
Visited September 2023
Review titled Vine Medical Group
Replied on 25 September 2023
Dear Natalie, Thank you so much for taking the trouble to leave such a positive review. We really appreciate your kind comments. Kind regards, Vine Medical Group
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Review titled Nice surgery
Rated 5 stars out of 5
by Helen Swindley - Posted on 16 September 2023
Friendly staff very helpful the nurse I saw was great,made me feel comfortable was a nice experience
Visited September 2023
Review titled Vine Medical Group
Replied on 23 September 2023
Dear Mrs Swindley, Thank you for leaving us such a lovely review. I will pass it on to the nurse you saw. Kind Regards, Vine Medical Group
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Review titled Awful experience
Rated 1 star out of 5
by Anonymous - Posted on 21 September 2023
After losing a kidney due to being ignored by vine medical, I had a positive smear test over 15 months ago which required me to go back frequently to check to which I was met with rude receptionist daily for months who told me if I can’t see an app on the NHS app she can’t either. Finally managed to book one and a blood test after issues relating to the positive smear test. Leaving the feedback is more for the benefit of vine medical then the patients, I hope even the receptionist learn your dealing with people’s health and lives
Visited September 2023
Review titled Vine Medical Group
Replied on 23 September 2023
Thank you for taking the time to leave us your review. We'd really like to investigate into your experience with us further. We'd be grateful if you'd get in touch with us at hiowicb-hsi.vinemedicalgroup@nhs.net with your details. Kind Regards, Vine Medical Group
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Review titled Caring nurse
Rated 4 stars out of 5
by Emily - Posted on 16 September 2023
We had a lovely caring nurse give my son is flu vaccination. She was lovely and considerate and looked after him well
Visited September 2023
Review titled Vine Medical Group
Replied on 23 September 2023
Dear Emily, Thank you for leaving us your review. I will pass it along to the nursing team. Kind Regards, Vine Medical Group
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Review titled Awful
Rated 1 star out of 5
by Anonymous - Posted on 11 September 2023
I have been unwell for months now and every time I call at 8 am they are either full of I need to call back at 2pm which I do every time and again at 2pm the routine appointments are full so it’s back to square one.
Visited September 2023
Review titled Vine Medical Group
Replied on 23 September 2023
Thank you for taking the time to leave us your review. I'm sorry you've had problems requesting an appointment. We know that we are often full to capacity sooner than we'd like. If your problem is urgent and can't wait, and you're unsuccessful with us please know that you can seek treatment at a local urgent treatment centre, or contact your local pharmacy for advice. If your problem is less urgent, we release appointments daily at 2pm, the easiest way to request one of these is to submit the online form promptly after 2pm. Kind Regards, Vine Medical Group
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Review titled Annual review
Rated 4 stars out of 5
by Owen Davies - Posted on 09 September 2023
Arranged by the practice. On time as specified and speedy and efficiently completed. If only patients requests for appointments could be as speedily and efficiently managed it would wonderful!
Visited September 2023
Review titled Vine Medical Group
Replied on 23 September 2023
Dear Mr Davies, Thank you for leaving us your review , I'm glad your appointment was quick and efficient. Kind Regards, Vine Medical Group
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Review titled Service level
Rated 5 stars out of 5
by Anonymous - Posted on 20 September 2023
The service level at this surgery is up andd down. Depends on what service you require Ie still have problem booking on line as the form is too long and you get kicked off web site. Have been told by two different receptionist to just give one word answers so at least you get logged. What is the point. Why not just make the form simpler.
Visited September 2023
Review titled Vine Medical Group
Replied on 23 September 2023
Thank you for leaving us your review. We know that our current online system is problematic for patients and we are currently looking into alternatives which we hope to be in place before the end of the year. Kind Regards, Vine Medical Group
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Review titled Not a great practice
Rated 3 stars out of 5
by Anonymous - Posted on 16 September 2023
Very hard to get a appointment with a actual doctor . Got to tell a receptionist why you need to see a doctor even if it’s personal . Have to wait roughly 3 weeks to see a doctor not good enough in my opinion
Visited September 2023
Review titled Vine Medical Group
Replied on 23 September 2023
Thank you for leaving us your comment. As the whole of primary care continues to experience levels of demand that outstrip the current workforce it's important that we triage our appointment requests to ensure that the right problems are seen by the correct clinicians. This does mean that our GPs have asked our reception team to gather details about your appointment request to ensure you see the right person at the right time. Please be assured that our reception team adhere to the strictest confidentiality guidelines at all times. If you'd like to discuss this any further please don't hesitate to get in touch with the practice directly. Kind Regards, Vine Medical Group