Vine Medical Group
Forest End Site, Forest End, Waterlooville, Hampshire, PO7 7AHContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Blood test
Rated 5 stars out of 5
by Peter Windle - Posted on 27 October 2023
Arrived slightly early greeted by friendly staff Waiting room clean and comfortable Seen on time by efficient caring staff Procedure completed quickly with no problems
Visited October 2023
Review titled Vine Medical Group
Replied on 30 October 2023
Dear Mr Windle, Thank you for leaving us a five star review. It's much appreciated. All the Best, Vine Medical Group
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Review titled Efficient and helpful practice
Rated 4 stars out of 5
by DAVE STEAD - Posted on 18 October 2023
Had an appointment to have holiday vacinations. Receptionist was welcoming and efficient. Appointment took place at the allotted time, the nurse was pleasant and helpful, once my injections were complete she asked about some of my other medications and updated my records accordingly. Appointment was very relaxed and easy and complete within 20 mins.
Visited October 2023
Review titled Vine Medical Group
Replied on 19 October 2023
Dear Mr Stead, Thank you for leaving us such a kind review. I'll pass it on to the reception and nursing teams. Kind Regards, Vine Medical Group
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Review titled Nurses great, doctors - yeah, well
Rated 2 stars out of 5
by Anonymous - Posted on 24 October 2023
When you're through to the nurses, they are absolutely great, call when they say they will, do what they say they will do. The doctors: Don't follow up, don't "get the job done". A disgrace.
Visited October 2023
Review titled Vine Medical Group
Replied on 26 October 2023
Thank you for taking the time to leave us your comment. Your feedback about the nurses is much appreciated and I will pass it on to the team. I'm sorry that your experience with the GPs hasn't been as positive, I will take this feedback back to them to reflect on. Kind Regards, Vine Medical Group
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Review titled Good experience
Rated 4 stars out of 5
by 10clarke - Posted on 21 October 2023
I know there have been numerous bad reviews for Vine surgeries however I did not have a bad experience. May be because it was a routine appointment and not an urgent appointment. Arrived for appointment and waited less than 5 minutes to be seen
Visited October 2023
Review titled Vine Medical Group
Replied on 23 October 2023
Thank you for taking the time to leave us your review. It's much appreciated. Kind Regards, Vine Medical Group
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Review titled Good service
Rated 5 stars out of 5
by Ian crown - Posted on 21 October 2023
Appointment easy to book. Friendly professional service completed on time by polite welcoming staff. Blood taken without pain and all the process explained
Visited October 2023
Review titled Vine Medical Group
Replied on 23 October 2023
Dear Ian, Thank you for leaving us your comment. I will pass your comment onto the nursing team. Kind Regards, Vine Medical Group
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Review titled Efficient visit
Rated 4 stars out of 5
by Anonymous - Posted on 25 October 2023
I checked in quickly and easily using the touchscreen pad. I liked that it informed me the DR was running 2 mins behind ( although pretty sure she made that up as I was in and out so quickly )
Visited October 2023
Review titled Vine Medical Group
Replied on 26 October 2023
Thank you, we've recently replaced one of our check in screens and it's good to hear it's working well. All the Best, Vine Medical Group
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Review titled Helpful and informative
Rated 5 stars out of 5
by Anonymous - Posted on 21 October 2023
I received insightful advice about a scalp condition which led to a hopeful response in providing an avenue to improve it
Visited October 2023
Review titled Vine Medical Group
Replied on 23 October 2023
Thank you for taking the time to leave us a 5 star review. I will be sure to pass it on to the clinical team. Kind Regards, Vine Medical Group
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Review titled Disgraceful service
Rated 1 star out of 5
by Anonymous - Posted on 24 October 2023
Trying to get my fathers mri scan looked at by doctor, then eventually get an appointment. Dr knew nothing about what scan results revealed, so was referring him to neurology. Nobody at neurology had any referral for this. Go back to doctors to be told ring advice and help , only to be told advice and help is for the doctors, not the patient. Seems to me they can’t be bothered, been on the phone a total of 6 hours today, and still can’t speak to anyone . How anyone can give this practice 5 stars is beyond me. This is not the first time we have had problems either.
Visited October 2023
Review titled Vine Medical Group
Replied on 31 October 2023
Dear Anonymous, Thank you for raising your concerns with us. We'd really like to investigate this further as this is not the service we want to be providing. Please get in touch with us at hiowicb-hsi.vinemedicalgroup@nhs.net and we will look into this for you. Kind Regards, Vine Medical Group
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Review titled Appointment
Rated 4 stars out of 5
by Linda Harrison - Posted on 10 October 2023
It was 4 weeks before I could be seen, but it was a face to face appointment with a Dr. The Dr was very friendly and pleasant in her manner. My problem was a dermatology one that required photographs to be taken with my phone and sent via a link from the surgery. This proved to be difficult as it was poor WiFi. I was asked to send 3 pictures when I got home. I agreed but the link would only accept one photo. I then had to phone the surgery for advice. I finally spoke to a receptionist who was extremely helpful. I had to have a link sent for each individual photo. Surely there is a better way for this to be done at the surgery during the consultation. What would have happened had I not had a phone?
Visited October 2023
Review titled Vine Medical Group
Replied on 19 October 2023
Dear Mrs Harrison, Thank you for leaving us your review. We know that the process for uploading photos isn't working as expected and we're currently looking into systems that will help us to improve it. Kind Regards, Vine Medical Group
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Review titled Superb surgery
Rated 5 stars out of 5
by Anonymous - Posted on 25 October 2023
I found every member of staff from the receptionists to the doctor's to be polite, understanding and very good at their jobs. Getting an appointment is another matter altogether though
Visited October 2023
Review titled Vine Medical Group
Replied on 26 October 2023
Thank you for your comment. I will pass it on to the wider team. With regard to requesting an appointment, we know it can be difficult and we're pleased to let you know that next month we will moving to a new online system that should make it much easier for you to get in touch with us. Kind Regards, Vine Medical Group