Vine Medical Group
Forest End Site, Forest End, Waterlooville, Hampshire, PO7 7AHContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Visit for blood tesr
Rated 3 stars out of 5
by Anonymous - Posted on 21 October 2023
The HCA could not get any blood out of me for my blood test. She went and got a colleague who had worked as a phobotenist in the QA. She succeeded. Both ladies were very caring. Thank you to them.
Visited October 2023
Review titled Vine Medical Group
Replied on 23 October 2023
Thank you for your kind review. I'll pass it back to the HCA team. All the Best, Vine Medical Group
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Review titled Poor practice
Rated 1 star out of 5
by Samantha Aylmer - Posted on 10 October 2023
I rung yo at 8am (like they say) and I was above 30 in the queue for over an hour. I went down in the queue and someone answered after 1 hour and 30mins of waiting. After waiting this long (whilst being at work myself) I got told that the surgery was already full to capacity and had no space. I phoned 111 as by this point my son was really struggling with his chest like I explained over the phone. I had a call back straight away by the primary care team telling me that he could be seen and gave us a face to face appointment in the afternoon. Got down there and the place is empty so it's not full. Then my son had to wait even longer because we were waiting to be seen for over 30mins after his appointment time. This practice is appalling and I would not recommend it to anyone. I will be doing everything I can to move myself and my children to somewhere else. My son ended up on antibiotics for a severe chest infection.
Visited October 2023
Review titled Vine Medical Group
Replied on 19 October 2023
Dear Miss Aylmer, Thank you for taking the time to leave us your review. I'm sorry to hear you're unhappy with our service. We are finding that demand is remaining incredibly high for our services so we appreciate that getting through on the telephone can be challenging. We're pleased to let you know that we're making improvements to our online system next month to improve access for our patients. It's good to hear your son got the treatment he needed, I hope he's feeling much better. Kind Regards, Vine Medical Group
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Review titled Friendly staff
Rated 4 stars out of 5
by Anonymous - Posted on 31 October 2023
My experience was delt with by friendly , knowledgeable staff and felt reassured after my visit. And having a follow-up appointment made for me was very prompt and sent to me as discussed on leaving my appointment. And appreciated that
Visited October 2023
Review titled Vine Medical Group
Replied on 03 November 2023
Thank you for sharing your experience with us. It's lovely to get such a nice review. All the best, Vine Medical Group
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Review titled Felt listened to.
Rated 5 stars out of 5
by Julie Davies - Posted on 21 October 2023
I was with the doctor for quite a while and didn’t feel rushed. She listened to me and offered solutions. I felt heard and came out feeling very positive. I was referred to follow up enquiries.
Visited October 2023
Review titled Vine Medical Group
Replied on 23 October 2023
Dear Julie, Thank you so much for leaving us such a lovely review. I'll be sure to pass it on to the GP team. Kind Regards, Vine Medical Group
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Review titled We’ll Man MoT
Rated 5 stars out of 5
by Andrew - Posted on 23 October 2023
Warm welcome with everything prepared for the Well Man MoT with Q and A, weigh in, bloods & blood pressure. Key message, keep popping the pressure pills. All done & dusted. Many thanks to all NHS Staff, a great service deserves a great reward.
Visited October 2023
Review titled Vine Medical Group
Replied on 26 October 2023
Dear Andrew, Thank you for leaving us such a lovely review. I'll be sure to share it with the wider team. Kind Regards, Vine Medical Group
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Review titled Shambles
Rated 1 star out of 5
by Anonymous - Posted on 19 October 2023
Changed who I was to see last minute. Then that person was ready to give me totally wrong help. I was extremely distressed as nowhere to park when I got there due to staff taking up all but 1 parking space. Names of patients were called and displayed to the whole waiting area, no privacy there then. Appointment time - someone else was called to the person I was seeing. More stress for me, I suffer with severe mental health problems. Reason for being there not checked. Totally unacceptable
Visited October 2023
Review titled Vine Medical Group
Replied on 23 October 2023
Thank you for taking the time to leave us your comment. I apologise that your appointment was changed at the last minute and that you don't feel like your needs weren't met. If you'd like me to look into this any further please contact me directly at hiowicb-hsi.vinemedicalgroup@nhs.net Kind Regards, Sarah Assistant Practice Manager Vine Medical Group
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Review titled Professionally run practice
Rated 1 star out of 5
by Ace francis - Posted on 18 October 2023
Very professional service very friendly personal with a very professionally run practice waiting room was clean as was the surgery
Visited October 2023
Review titled Vine Medical Group
Replied on 19 October 2023
Thank you for leaving us your comment. I'll pass it on to the team. Kind Regards Vine Medical Group
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Review titled Very good surgery
Rated 5 stars out of 5
by Brian Dalton - Posted on 11 October 2023
My B12 injection very fast and very satisfactory very easy to sign in for my appointment the nurse was really well prepared,had my next appointment already booked in for next injection
Visited October 2023
Review titled Vine Medical Group
Replied on 12 October 2023
Dear Mr Dalton, Thank you for leaving us such a lovely comment. I'll pass it on to the clinician you saw. Kind Regards, Vine Medical Group
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Review titled Great Practice
Rated 5 stars out of 5
by Kevin - Posted on 20 October 2023
Little bit of a wait at surgery past appointment time, but Dr spent time needed dealing with me and agreed a treatment plan. So overall good experience with this GP.
Visited October 2023
Review titled Vine Medical Group
Replied on 23 October 2023
Dear Kevin, Thank you for leaving us a five star review! I'm sorry there was a wait, but glad your appointment went well. I'll pass your feedback onto the GP team. Kind Regards, Vine Medical Group
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Review titled Nice practice but disappointing interaction
Rated 2 stars out of 5
by Anonymous - Posted on 12 October 2023
Practice appears professional and clean. Receptionist was supportive and helpful. Once into see doctor it went wrong judgement and assumptions were made and felt like a waste of an appointment. I was told treatment went in stages and gave details of stages briefly but which wasn't the type of treatment I was hoping for. Now need to wait for a separate appointment to receive what I was hoping which was simple advise and guidance this should have been received from appointment made first time. Unfortunately similar isn't the first time and I have lost a lot of faith in treatment. I felt unheard and unrespected please do better to listen to patients when they come in through the door not everyone has an agenda.
Visited October 2023
Review titled Vine Medical Group
Replied on 19 October 2023
Dear patient, Thank you for leaving us your review. I would really like to look into this further and discuss your comment with the GP you saw. Please would you contact us at hiowicb-hsi.vinemedicalgroup@nhs.net with your details. Kind Regards, Sarah Assistant Practice Manager