Vine Medical Group
Forest End Site, Forest End, Waterlooville, Hampshire, PO7 7AHContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled No appointments
Rated 1 star out of 5
by Anonymous - Posted on 13 October 2023
Never any appointments when you need one. Been trying 3 days to get one to no joy. on the phone an hour just to be told sorry we have no appointments today try 111, well no because I actually want to see my doctor not that it's ever the same one twice!!
Visited October 2023
Review titled Vine Medical Group
Replied on 19 October 2023
Dear Anonymous, I'm sorry you've had trouble requesting an appointment. We currently release our same-day capacity for urgent problems at 08:00 daily, and additional capacity for more routine queries at 14:00. We do find that demand regularly exceeds our daily capacity, but further appointments are released daily. If you're problem can't wait you can seek support from 111, an urgent treatment centre or A+E. Kind Regards, Vine Medical Group
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Review titled Could do better
Rated 3 stars out of 5
by Anonymous - Posted on 26 October 2023
This visit to Dermatology at the surgery was good but previous experiences have not been good. Would like to be able to see a GP to discuss issues.
Visited October 2023
Review titled Vine Medical Group
Replied on 30 October 2023
Thank you for taking the time to leave us your comment. We acknowledge that requesting a GP appointment has not been easy recently and we are pleased to let you know that we are changing to a new online system provider in November which should make it much easier for patients. Kind Regards, Vine Medical Group
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Review titled Great practice
Rated 5 stars out of 5
by Avril Beeson - Posted on 28 October 2023
The receptionist was very pleasant and helpful. And the nurse was very gentle and helpful. Got there early and seen as soon as possible.
Visited October 2023
Review titled Vine Medical Group
Replied on 31 October 2023
Dear Mrs Beeson, Thank you for taking the time to leave us such a lovely comment. I'll pass it on to the nursing team. Kind Regards, Vine Medical Group
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Review titled Compassionate staff
Rated 5 stars out of 5
by Kathleen Worsley - Posted on 11 October 2023
A most satisfying experience friendly and patient staff very caring. This made a difficult situation bearable and worry free. thank to all xx
Visited October 2023
Review titled Vine Medical Group
Replied on 12 October 2023
Dear Mrs Worsley, Thank you for leaving us such a lovely comment. Kind Regards, Vine Medical Group
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Review titled Wonderful service under difficult conditions.
Rated 5 stars out of 5
by Alex Francombe - Posted on 09 October 2023
I am convalescing at home from major surgery and needed advice on a number of matters. I asked reception at Dryden Close for a call back, which happened within an hour or so. The receptionist was very patient, listened to my needs and arranged for a same day GP appointment for me. The GP I saw was excellent, had my record up on her monitor and was well informed. We went through the various matters I wanted advice on, I received very welcome advice, a check over, and an appointment to have a blood sample taken. The treatment was empathic and excellent overall, and provided what I needed. I am very grateful to all concerned, thank you.
Visited October 2023
Review titled Vine Medical Group
Replied on 12 October 2023
Dear Mr Francombe, Thank you for leaving us your comment. I will pass your comment on to the GP that you saw. Kind Regards, Vine Medical Group
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Review titled Good service if you can get an appointment
Rated 3 stars out of 5
by Philip Carter - Posted on 26 October 2023
Like most NHS surgeries since covid, difficult to see a doctor, but great service by nurse taking blood samples once there this time.
Visited October 2023
Review titled Vine Medical Group
Replied on 30 October 2023
Dear Mr Carter, Thank you for taking the time to leave us your comment and such lovely feedback for the nursing team, I'll be sure to pass it along. Kind Regards, Vine Medical Group
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Review titled Good Experience
Rated 4 stars out of 5
by Arbie W - Posted on 05 October 2023
I was around 30 mins late being called in, but the experience was good. The GP took time with examinations and agreeing a treatment plan, and I left the surgery feeling satisfied re how the appointment generally went.
Visited October 2023
Review titled Vine Medical Group
Replied on 06 October 2023
Dear Arbie W, Thank you for taking the time to leave us your comment. I'm sorry there was a delay on your appointment time, but it's good to hear that your appointment went well. Kind Regards, Vine Medical Group
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Review titled Staff are so friendly
Rated 4 stars out of 5
by Stuart Moore - Posted on 19 October 2023
My last couple of appointments have been at the surgery, I am aware that there are a lot of complaints about the practice but I have managed to get face to face appointments when needed. The staff have always been very friendly and the nurses really competent, fastest blood samples I have ever had taken. I don't really like the booking system of a 15 minute slot at 2 pm, it is restrictive and unless you are computer literate I should imagine a real nightmare. Other than that no complaints at all
Visited October 2023
Review titled Vine Medical Group
Replied on 23 October 2023
Dear Mr Moore, Thank you for leaving us your comment. We are aware that the current appointment request system isn't fit for purpose, and we are working in the background on an alternative system which we are hopeful will go live next month. Kind Regards, Vine Medical Group
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Review titled Hard work
Rated 1 star out of 5
by Anonymous - Posted on 18 October 2023
It’s just so difficult and stressful even getting an appointment. Did the online request on 21/9 days can take up to 10 days for contact but I simply received a text reminder of an appointment the day before. Luckily I could make it. The dr then explained that I’d put far too much in my referral to discuss in 1 appointment and not only did I feel like I’d been reprimanded but out on the spot to choose 1 issue to discuss. In hindsight it was unlikely to be the right choice. They are however taking steps to improve the first issue before addressing others. It’s no wonder I’ve left it so long as I walked away incredibly upset, emotional and feeling like I shouldn’t have bothered!
Visited October 2023
Review titled Vine Medical Group
Replied on 19 October 2023
Dear Patient, Thank you so much for leaving us your review and raising your concerns with us. I'd like to look into what happened further, so please get in contact with us at hiowicb-hsi.vinemedicalgroup@nhs.net Kind Regards, Sarah Assistant Practice Manager Vine Medical Group
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Review titled 111 referral
Rated 5 stars out of 5
by Anonymous - Posted on 17 October 2023
Saw Dr regarding stomach, hip and knee pains. Very satisfied with the service that I was given at Forest End Surgery
Visited October 2023
Review titled Vine Medical Group
Replied on 23 October 2023
Thank you for leaving us such a lovely review, it is much appreciated. Kind Regards, Vine Medical Group