Vine Medical Group
Forest End Site, Forest End, Waterlooville, Hampshire, PO7 7AHContact details and opening times
Patient ratings and reviews
Leave a review
Help others by sharing your thoughts and experiences about Vine Medical Group.
Reviews
-
Review titled Fantastic service
Rated 5 stars out of 5
by Brett Marchant - Posted on 16 November 2023
Was seen perfectly on time and Dr was great going over and beyond to help. When asked for an extra blood test this was organised asap.
Visited November 2023
Review titled Vine Medical Group
Replied on 17 November 2023
Dear Mr Marchant, Thank you for leaving us a 5-star review, I will pass it along to the Dr you saw. Kind Regards, Vine Medical Group
-
Review titled Asthmatic problems
Rated 2 stars out of 5
by Paul J - Posted on 21 November 2023
I am severly asthmatic and went to surgery to be met with both receptionist and a patient who were all wearing perfume. It was so overpowering i struggled to breath. Please stop people wearing it. I know its personal choice but breathing is essential!!
Visited November 2023
Review titled Vine Medical Group
Replied on 28 November 2023
Dear Paul, I'm sorry you found the receptionist and patients perfume to be overwhelming. Unfortunately we're unable to stop people from wearing things like perfume or aftershave in the surgery. If this is an issue again in the future please feel free to wear a facemask, or let the receptionist know and it may be possible to wait elsewhere for your appointment. Kind Regards, Vine Medical Group
-
Review titled Efficient practice
Rated 3 stars out of 5
by Anonymous - Posted on 09 November 2023
We’re puntual and understanding. The self service check in was confusing as timed out and was unsure if checked in or not
Visited November 2023
Review titled Vine Medical Group
Replied on 13 November 2023
Dear Patient, Thank you for your positive feedback about your recent appointment. I am also grateful that you have made us aware of the issue with the self-check in system timing out; we will be checking this to ensure it is fully working. Kind regards, Julie Meakin Practice Manager Vine Medical Group
-
Review titled Great service
Rated 5 stars out of 5
by Ian crown - Posted on 23 November 2023
Great service from a friendly welcoming staff. Appointment was easy to book and nursing staff were professional and informative. Leading to a very good experience
Visited November 2023
Review titled Vine Medical Group
Replied on 28 November 2023
Dear Mr Crown, Thank you for leaving us your review. I'll be sure to pass it on to the clinician you saw. Kind Regards, Vine Medical Group
-
Review titled Good experience
Rated 4 stars out of 5
by Anonymous - Posted on 09 November 2023
Only waited a couple of mins past my app time, doctor was lovely, wasn't rushing at all. Was very thorough and reassuring.
Visited November 2023
Review titled Vine Medical Group
Replied on 13 November 2023
Dear Patient, Thank you for taking the time and trouble to leave a positive review, which we appreciate. I am glad that your recent experience with us was good. Kind regards, Julie Meakin Practice Manager Vine Medical Group
-
Review titled good service
Rated 3 stars out of 5
by Norman Berry - Posted on 10 November 2023
My annual diabetic screening. Only a short wait to be seen which is unusual. I saw an HCA which is usual. She was efficient and friendly. I hardly felt the needle go in to take my blood and it didn't leave a bruise. All my tests were carried out efficiently with good humour. I passed all the tests but await the results of my urine and blood tests which are sent away for testing.
Visited November 2023
Review titled Vine Medical Group
Replied on 13 November 2023
Dear Norman, Many thanks for leaving such a positive review, which I have shared with the clinical team. Kind regards, Julie Meakin Practice Manager Vine Medical Group
-
Review titled Things went smoothly this time
Rated 4 stars out of 5
by Anonymous - Posted on 09 November 2023
Contrary to previous experience I was lucky enough to pick the right time to book an appointment online. After that the service provided by the medical staff was up to its usual high standard.
Visited November 2023
Review titled Vine Medical Group
Replied on 13 November 2023
Dear Patient, Thank you for taking the time and trouble to leave us a positive review and I am glad that the booking experience was easier for you to access. We are working hard in the background to ensure that the changeover to the new online system is as smooth as possible and hope this will be a better experience for all our patients. I have shared your kind words with the team. Kind regards, Julie Meakin Practice Manager Vine Medical Group
-
Review titled Great Practice
Rated 5 stars out of 5
by Anonymous - Posted on 13 November 2023
I always find all the staff very friendly and helpful, nothing is too much trouble for them and being elderly this means a lot to me.
Visited November 2023
Review titled Vine Medical Group
Replied on 21 November 2023
Dear Patient, Thank you so much for taking the time to leave us your review. I will be sure to share your comment with our staff. Thanks, Vine Medical Group
-
Review titled Efficient process
Rated 5 stars out of 5
by James Clow - Posted on 28 November 2023
The blood test appointment was efficiently arranged via SMS message and the website. The blood test was carried out at the planned time after a very short wait. Thank you.
Visited November 2023
Review titled Vine Medical Group
Replied on 14 December 2023
Dear Mr Clow, We've made a range of Nurse and HCA appointments available to book via the NHS app to make it easier for patients to access the services they need. I'm pleased to hear this worked well for you. All the best, Vine Medical Group
-
Review titled Excellent service
Rated 5 stars out of 5
by Pauline Trevaskis - Posted on 06 November 2023
This afternoon at 4pm I had to query some medication and the practitioner who dealt with my query was exceptionally helpful. Sadly I forgot to ask her name.
Visited November 2023
Review titled Vine Medical Group
Replied on 07 November 2023
Dear Pauline, Thank you for taking the trouble to leave your feedback, which I have shared with the practitioner involved. We really appreciate receiving positive feedback, thank you. Kind regards, Vine Medical Group