Vine Medical Group
Forest End Site, Forest End, Waterlooville, Hampshire, PO7 7AHContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Amazing and supportive nurse
Rated 5 stars out of 5
by Susan - Posted on 25 November 2023
After having a really hard week I had to go and have blood tests done. I was really emotional, stressed and overwhelmed by situations that have happened as well as heath issues. When the nurse asked me how I was I burst into tears and this amazing, caring and kind nurse looked at me while I just let all the emotions of my week out she didn't rush or stop me she was amazing at reassuring me that I was not being over dramatic or waisting her time she could see how important that time was. She gave me some wonderful advice and reminded me that I need to look after myself. She sat and talked to me for a little bit and even made me laugh. She then continued to take my bloods once she felt I had calmed down. I honestly can say that the nurse was so supportive and understanding. I'm so greatful for her time and patience she had.
Visited November 2023
Review titled Vine Medical Group
Replied on 28 November 2023
Dear Susan, I will be sure to pass this back to the nursing team, I'm sure it will make their day to know how much they helped you. Thank you so much for taking the time to leave us such a lovely review. Its really appreciated. Kind Regards, Vine Medical Group
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Review titled Great practice
Rated 5 stars out of 5
by Andy - Posted on 25 November 2023
Reception very friendly. Doctor very informative throughout. I was told what as occurring why and the next steps.
Visited November 2023
Review titled Vine Medical Group
Replied on 28 November 2023
Dear Andy, It's good to hear that your appointment went well and that our staff were friendly. Thank you for taking the time to leave us your review. Kind Regards, Vine Medical Group
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Review titled Fantastic service
Rated 5 stars out of 5
by Anonymous - Posted on 24 November 2023
I have been a patient for decades, and am always impressed by everyone at the practice. This visit was the 4th for a specific issue. The GP has taken a real interest and is doing everything to resolve it for me. I have found it very easy to get the help I need, and like the new appointment procedure.
Visited November 2023
Review titled Vine Medical Group
Replied on 28 November 2023
Thank you so much for your comment about our new appointment system. We are really pleased that its making it easier for patients to get in touch with us. I hope the GP is helping you to address your ongoing issues. All the best, Vine Medical Group
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Review titled Very glad to be with this Practice
Rated 5 stars out of 5
by Mike Tudor - Posted on 10 November 2023
Over many years I have not needed medication or the need to attend the surgery but over the last couple of years I have had a couple of potential serious episodes and the response from the Vine Group has been excellent and you have arranged very quick admission to QA resulting in a successful conclusion to my then throat problem. The follow up from that will result in my having the necessary polyps removed on Friday 17th November which were discovered when sorting my throat problem. In short you have a first class practice with first class professionals caring for your patients. I’m glad I am one of those patients.
Visited November 2023
Review titled Vine Medical Group
Replied on 13 November 2023
Dear Mike, Thank you so much for leaving such a positive review about your recent experience, which I have shared with all those involved in your care. Positive feedback makes such a difference to receive and we are very grateful. Kind regards, Julie Meakin Practice Manager Vine Medical Group
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Review titled GP practice
Rated 2 stars out of 5
by Anonymous - Posted on 09 November 2023
I had a blood test booked which my GP requested I book three months after my last test. However she hadn’t completed the necessary form leaving the Phlebotomist unhappy and trying to sort
Visited November 2023
Review titled Vine Medical Group
Replied on 13 November 2023
Dear Patient, Thank you for taking the trouble to leave a review following your recent appointment. I am sorry that your last visit was somewhat frustrating and would invite you to contact our generic email with more details so that we can investigate this further. The email address is: hiowicb-hsi.vinemedicalgroup@nhs.net. I hope that you have a better experience at your next appointment and I will share your feedback with the clinical team so that we can review this process. Kind regards, Julie Meakin Practice Manager Vine Medical Group
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Review titled Perfect service
Rated 5 stars out of 5
by Andy pattison - Posted on 10 November 2023
Blood test in the morning and was asked to see a GP and was back in by the afternoon to see him couldnt of asked for a better service.
Visited November 2023
Review titled Vine Medical Group
Replied on 13 November 2023
Dear Andy, Many thanks for your kind feedback, which I have shared with the team. Kind regards, Vine Medical Group
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Review titled Profesional Practice.
Rated 5 stars out of 5
by Nicholas Gates - Posted on 11 November 2023
Had a 9.30 appointment and was seen at 9.30,not a fan of doctors or hospitals but my doctor was very calming and genuinly concerned for my condition,actually looking forward to going back now!!
Visited November 2023
Review titled Vine Medical Group
Replied on 13 November 2023
Dear Nicholas, Thank you for taking the trouble to leave such a positive review, which I have shared with the clinical team. Kind regards, Julie Meakin Practice Manager, Vine Medical Group
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Review titled Good Practice
Rated 5 stars out of 5
by Anthony Smith - Posted on 16 November 2023
I arrived promptly for my annual hypertension appointment and checked in with the receptionist. I was call to see the nurse ahead of time who explained to me the full purpose of the appointment and what what procedures she was to carry out. Nurse was professional and efficient, making me feel more comfortable. All in all a positive experience.
Visited November 2023
Review titled Vine Medical Group
Replied on 17 November 2023
Dear Mr Smith, Thank you so much for leaving us your review. I will pass it along to the nursing team. Kind Regards, Vine Medical Group
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Review titled Great appt
Rated 4 stars out of 5
by Linda - Posted on 14 November 2023
The Dr I saw was a lovely lady I was with her for an hour she was very thorough and the referrals were what I needed she listened to me and what outcome I wanted she is seeing me again to see if her recommendation for how I try to cope with one of my conditions works
Visited November 2023
Review titled Vine Medical Group
Replied on 17 November 2023
Dear Linda, Thank you for leaving us such a nice review. I will pass it on to the GP team. Kind Regards, Vine Medical Group
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Review titled Terrible!
Rated 1 star out of 5
by Anonymous - Posted on 29 November 2023
I’m fed up with this surgery. The doctors are an illusion. Can’t get hold at all. We were told there are 13 active doctors. Never is one available to speak to let alone see one. There is now a new service “Anima”. Which is worse than the old klinik one. If you ask the receptionists for assistance they guide you to Anima and you go round in circles. Very rude and unhelpful receptionists. I’m always very polite but it is harder and harder to be so. Vine Medical Group is a big disappointment.
Visited November 2023
Review titled Vine Medical Group
Replied on 04 December 2023
Dear Patient, Thank you for taking the time to leave us your comment. I'm sorry your having trouble contacting a doctor. We launched our new online system, Anima, in mid-november and so far we have received a lot of positive feedback. If you telephone the surgery to request a GP appointment, our call handlers will need to complete the same Anima form that is available through the patient portal. This can mean that they have to take a lot of details, but it ensures that the clinical team is able to properly asses your case and ensure you get the best and most appropriate outcome. In regard to the receptionists, if there is a particular instance you would like to let us know about please contact us at hiowicb-hsi.vinemedicalgroup@nhs.net with your details so we can investigate. Kind Regards, Vine Medical Group