Vine Medical Group
Forest End Site, Forest End, Waterlooville, Hampshire, PO7 7AHContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Practice now back to good service levels
Rated 5 stars out of 5
by David - Posted on 08 November 2023
Booking appointments can still be a challenge but the online options for non urgent cases are much better now and response times are reasy
Visited November 2023
Review titled Vine Medical Group
Replied on 13 November 2023
Dear David, Thank you for your positive review and I am glad that you are finding the booking process easier to use. We are working hard in the background to ensure that the changeover to the new online system is as smooth as possible and hope this will be a better experience for all our patients. Kind regards, Julie Meakin Practice Manager Vine Medical Group
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Review titled Very quick appointment
Rated 5 stars out of 5
by Richard Fairweather - Posted on 27 November 2023
I completed on-line booing form. Lots of questions but only took 5 minutes to complete. I got a call from surgery 10 minutes after submitting form. I was offered an appointment on the same day. Alas I couldn’t make that one but was offered an alternative appointment 2 week later. Excellent. May have been so efficient due to launch of new booking system. Not sure if it’ll be as efficient once people become aware of the system and it becomes over-loaded.
Visited November 2023
Review titled Vine Medical Group
Replied on 15 December 2023
Dear Mr Fairweather, Thank you for taking the time to leave us your review. We're really pleased with the new online system and are hopeful we'll be able to continue responding to cases promptly moving forwards. Kind Regards, Vine Medical Group
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Review titled Getting better
Rated 4 stars out of 5
by Anonymous - Posted on 23 November 2023
It seems that the surgery is open to phone calls all day, not just 0800 or 1400. This means it may be possible to get an appointment before the condition requires hospital attendance.
Visited November 2023
Review titled Vine Medical Group
Replied on 28 November 2023
Dear Patient, Thank you for taking the time to leave us your comment. Our new appointment system launched earlier this month and we are now able to take appointment requests from 08:00 until 17:00. We're hoping this will make it much easier for patients to get in touch with us. Kind Regards, Vine Medical Group
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Review titled Efficient service
Rated 4 stars out of 5
by Madge - Posted on 29 November 2023
I saw the nurse to have my dressing removed after a hip operation. Initially my appointment was at the Forest End but I received a text and an email first thing in the morning to tell me that the appointment had to be changed due to staff sickness. The new appointment was at the Stakes Lodge site and only 50 minutes later. I was able to attend easily and am grateful that I was advised with as much time as possible. The nurse was kind and patient with me. Thank you.
Visited November 2023
Vine Medical Group has not yet replied.
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Review titled Needs fulfilled
Rated 4 stars out of 5
by Simon Ingram - Posted on 28 November 2023
Annual medical carried out in a friendly and professional experience. When asked about a PSA test, pros and cons explained, extra blood taken. All good.
Visited November 2023
Review titled Vine Medical Group
Replied on 15 December 2023
Dear Mr Ingram, Thank you for taking the time to leave us your comment. It's much appreciated, I will pass your comment back to the team. Kind Regards, Vine Medical Group
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Review titled Efficient and friendly
Rated 5 stars out of 5
by Christine Baxter - Posted on 18 November 2023
I thought getting the appointment through Anima was efficient, the GP I saw help put my mind at rest, so overall good experience
Visited November 2023
Review titled Vine Medical Group
Replied on 21 November 2023
Dear Christine, We're really pleased with our new online system and it's so good to hear that its made requesting an appointment more efficient. Thank you so much for taking the time to leave us your feedback, it's much appreciated. All the best, Vine Medical Group
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Review titled Good experience
Rated 5 stars out of 5
by Anonymous - Posted on 14 November 2023
I was reminded by an SMS that I was due for my PSA blood test. I booked on line using the NHS App, and was given a choice of sites with dates and times that suited me.The Health Center is nearest with ample parking. I was called in to my room number well before my time was due, had my blood proficiently taken by a very pleasant nurse, no fuss , or pain. I wish to say thanks to all from a senior citezen.
Visited November 2023
Review titled Vine Medical Group
Replied on 21 November 2023
Dear Patient, It's so kind of you to leave us such a lovely review. It's much appreciated and I will share it with the team. Many Thanks, Vine Medical Group
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Review titled Depends on the Practitioner
Rated 3 stars out of 5
by Carole Nicholson - Posted on 28 November 2023
My last consultations with two different doctors have been something I’ve missed since my original doctor retired. They were patent, listened and gave good advice and treatment - excellence experience. Thank you
Visited November 2023
Review titled Vine Medical Group
Replied on 15 December 2023
Dear Carole, I will be sure to pass your feedback on to the GPs you saw. Thank you so much for leaving us such a lovely comment. Kind Regards, Vine Medical Group
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Review titled Vine medical
Rated 5 stars out of 5
by Anonymous - Posted on 30 November 2023
Friendly staff. When I was nervous they would sit with me try calming down while having treatment, just having a conversation to distract me. Couldn’t name a better GP!
Visited November 2023
Review titled Vine Medical Group
Replied on 04 December 2023
Thank you so much for leaving us such a lovely review. I'll pass it on to the rest of the team. Kind Regards, Vine Medical Group
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Review titled Caring and attentive
Rated 5 stars out of 5
by Anonymous - Posted on 09 November 2023
My experience was good as the practice nurses were helpful and caring. They were helpful and informative.
Visited November 2023
Review titled Vine Medical Group
Replied on 13 November 2023
Dear Patient, Thank you for taking the trouble to leave a kind and thoughtful review about the nursing team, which I have shared with them all. I am glad that your recent experience was so positive. Kind regards, Julie Meakin Practice Manager Vine Medical Group