Vine Medical Group
Forest End Site, Forest End, Waterlooville, Hampshire, PO7 7AHContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Easy to use app
Rated 5 stars out of 5
by Anonymous - Posted on 25 January 2024
Easy to use the online app and I received my appointment within a few days. When I arrived at the surgery I was greeted with a smile and my nurse was just sooo lovely.
Visited January 2024
Review titled Vine Medical Group
Replied on 26 February 2024
Thank you for leaving us a five-star review. It's much appreciated and I'll pass it on to the rest of the team. Kind Regards, Vine Medical Group
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Review titled Can’t see a doctor
Rated 2 stars out of 5
by Anonymous - Posted on 31 January 2024
I had to wait over an hour for my appointment and over a month to see a doctor I went to a pharmacy in the meantime and what the prescribed me has made my issue worse I was told today by the doctor
Visited January 2024
Review titled Vine Medical Group
Replied on 29 February 2024
Dear Anonymous, I'm so sorry there was a wait for your appointment. Our clinicians do their best to keep to time, but sometime that is not always possible and urgent or complex cases can delay them. I'm also sorry to hear you had to wait over a month for your appointment. We do routinely book up to 4 weeks out for non-urgent issues, but we do try to book sooner if appointments are available. I hope you have now received appropriate treatment and are feeling better. Kind Regards, Vine Medical Group
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Review titled My appointment was on time
Rated 5 stars out of 5
by Anonymous - Posted on 16 January 2024
Definitely good experience with the gp surgery I was seen on time and nurse who done my blood test was pleasant
Visited January 2024
Review titled Vine Medical Group
Replied on 18 January 2024
Thank you so much for leaving us your review. It's really good to hear that your first experience with us was a pleasant one. All the best, Vine Medical Group
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Review titled Good practice
Rated 5 stars out of 5
by Anonymous - Posted on 20 January 2024
I had a really good experience i got the help and support i needed. I never have a problem getting an appointment when needing same day care of if its a routine appointment. My only thing I can sometimes find frustrating is seeing different doctors all the time i would personally prefer to see the same doctor each time this is just a personal preference and all the doctors I have seen are very nice.
Visited January 2024
Review titled Vine Medical Group
Replied on 23 January 2024
Dear Anonymous, Thank you for leaving us your feedback. We're sorry you've seen multiple doctors, we do try to maintain continuity for our patients, but often due to urgency and appointment availability its not always possible. Kind Regards, Vine Medical Group
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Review titled Good surgery & staff
Rated 5 stars out of 5
by Stephen Harvey - Posted on 29 January 2024
Phoned surgery upon pm opening hours on a Thursday. Convoluted reason making e- consult difficult. Care navigator listened, took on board and arranged for later call. On Friday received phone call with appointment for next day, Saturday 27th with GP. Attended, examined. Nurse next room took bloods x 3. Electronic prescription sent to my appointed chemist. Drove to chemist & meds awaiting. Received message on Mon. Bloods results back.
Visited January 2024
Review titled Vine Medical Group
Replied on 22 February 2024
Dear Mr Harvey, Thank you for leaving us your review. I will pass your comments on to the team. Kind Regards, Vine Medical Group
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Review titled Always kind and helpful
Rated 5 stars out of 5
by Nannie Angela - Posted on 23 January 2024
I have been to the surgery several times this month for weekly dressings etc. I have never felt rushed and everyone has been kind and willing to answer any questions I have had.
Visited January 2024
Review titled Vine Medical Group
Replied on 29 February 2024
Dear Nannie Angela, Thank you for taking the time to leave us such a lovely review. I will pass your comment onto the nursing team. Kind Regards, Vine Medical Group
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Review titled No problem for me.
Rated 4 stars out of 5
by Andrew Nelson - Posted on 16 January 2024
I had issue with my blood test, painless and appointment was on time. I have never had an issue, however my wife's treatment has been awful. Nearly a year with an open wound and not once has she been able to see a doctor, just nurses despite continually asking.
Visited January 2024
Review titled Vine Medical Group
Replied on 18 January 2024
Dear Mr Nelson, Thank you for taking the time to leave us your comment. It's good to hear that your blood test was on time and painless. I'm sorry to hear that your wide has struggled to get a GP appointment. If you would like to make a complaint or discuss the matter with us, please contact us at hiowicb-hsi.vinemedicalgroup@nhs.net Kind Regards, Vine Medical Group
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Review titled Great service
Rated 4 stars out of 5
by Vanessa Knight - Posted on 20 January 2024
Easy to book blood test for next day via NHS App. Appointment was on time; nurse gentle, quick and highly skilled.
Visited January 2024
Review titled Vine Medical Group
Replied on 23 January 2024
Dear Mrs Knight, Thank you for your kind review. I'm pleased to hear you found it easy to book through the NHS app. Kind Regards, Vine Medical Group
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Review titled Routine HCA Review
Rated 1 star out of 5
by Sheila Howard - Posted on 31 January 2024
She was friendly, quick and efficient. The Vine's new on-line booking service is not user friendly, and it is almost impossible to see a GP unless it's an emergency, in which case Casualty is a better option anyway. I am not sure what purpose the Vine serves.
Visited January 2024
Review titled Vine Medical Group
Replied on 29 February 2024
Dear Mrs Howard, I'm pleased to hear that your appointment the clinician you saw was positive. I will pass this back to her. We have received a lot of positive feedback about our new online system, Anima, so I'm sorry to hear that you didn't find it user friendly. We release a number of both Same-Day care and routine appointments daily, although we do have a limited capacity. We do always advise patients to attend an Urgent Treatment Centre or A+E if their problem is an emergency and they can't wait. Kind Regards, Vine Medical Group
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Review titled Named doctor consistency
Rated 5 stars out of 5
by Renate - Posted on 20 January 2024
I have had excellent experience by seeing only the same doctor for my problems. In my opinion this achieves a consistent knowledge of my health issues and history.
Visited January 2024
Review titled Vine Medical Group
Replied on 23 January 2024
Dear Renate, Thank you for leaving us your kind review. We do try to book with the same GP for ongoing issues if appointments are available. We're pleased to help this has meant you've had a good experience. Kind Regards, Vine Medical Group