Vine Medical Group
Forest End Site, Forest End, Waterlooville, Hampshire, PO7 7AHContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Good experience
Rated 4 stars out of 5
by Anonymous - Posted on 15 February 2024
I was able to get an appointment within two weeks of asking. The doctor spent time discussing my ailments and arranged for follow up x-ray and blood test. I couldn't fault the service on this occasion.
Visited February 2024
Review titled Vine Medical Group
Replied on 26 February 2024
Dear Anonymous, Thank you for taking the time to leave us your review. I'm glad to hear that you were able to get an appointment within two weeks and that you were able to discuss everything with the doctor. Kind Regards, Vine Medical Group
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Review titled Avoid if you can
Rated 1 star out of 5
by Jodie Lind - Posted on 15 February 2024
I have been pushed from pillar to post in the last 3 weeks being directed to 111 / pharmacy / back to doctors and so on. I finally got an appointment I went along to this appointment 14th February 2024 to be told as soon as I walk in to the meeting room that the wrong appointment was booked even though I filled out an on line form!! Luckily the lady I saw went and spoke to someone else who could write a prescription is free, they had an opening at 16:05 Pm but might be able to fit me in before so had to wait around for half an hour. Luckily I was only waiting about 5 to 10 mins
Visited February 2024
Review titled Vine Medical Group
Replied on 01 March 2024
Dear Ms Lind, I'm so sorry you feel like you have been pushed from pillar to post. At times we do need patients to attend other local services. I'm pleased to hear that you have now been seen by us and I hope your condition has been treated. Kind Regards, Vine Medical Group
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Review titled Good pracice
Rated 4 stars out of 5
by Andrew Bradford - Posted on 26 February 2024
The nurse was helpful and respectful. She wanted a face to face appointment. I explained that I find it hard to get to Stakes lodge site.
Visited February 2024
Review titled Vine Medical Group
Replied on 01 March 2024
Dear Mr Bradford, Thank you for leaving us such a nice review. I will pass it back to the nurse you spoke to. Kind Regards, Vine Medical Group
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Review titled Easy process
Rated 5 stars out of 5
by Anonymous - Posted on 23 January 2024
Booked on the app, appointment came through including reminder and got seen on time. Good efficient service and would recommend the practice.
Visited January 2024
Review titled Vine Medical Group
Replied on 22 February 2024
Dear Anonymous, Thank you for taking the time to leave us your review. I'm pleased to hear you were able to use Anima to book your appointment. Kind Regards, Vine Medical Group
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Review titled Medical Review
Rated 4 stars out of 5
by Geoff - Posted on 25 February 2024
I apologise for delay in replying. The review was quite reasonable, however,I was asked to bring a urine sample but I get told it was not necessary, and the nurse informed me my blood sugar levels were high, not surprising as it was taken soon after new year/Christmas.Bloods were taken and included cholesterol but have not been informed of the result.
Visited January 2024
Review titled Vine Medical Group
Replied on 29 February 2024
Dear Geoff, Thank you for taking the time to leave us your comment. I'm sorry you received incorrect information about the urine sample. I'm sure the team will get back in touch with you if any further action is required from your results. Did you know you can also see your results via the NHS app. Kind Regards, Vine Medical Group
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Review titled Diabetic review
Rated 3 stars out of 5
by Anonymous - Posted on 11 January 2024
Seen by HCA at designated appointment time. Very efficient and friendly, thorough and was as I expected.
Visited January 2024
Review titled Vine Medical Group
Replied on 18 January 2024
Thank you for leaving us your review. I will pass your feedback on to the HCA team. All the Best, Vine Medical Group
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Review titled Excellent service
Rated 5 stars out of 5
by Dave Heritage - Posted on 30 January 2024
The automatic self check in was so easy to do. The reception area was well organised and spotlessly clean and the information board threw up loads of useful things that both educated and amused! The receptionists were hard working, polite and very patient and went out of their way to help. I'm not allowed to mention specific names, but the GP I saw was brilliant - very polite, informative and reassuring. Very many thanks for a great service.
Visited January 2024
Review titled Vine Medical Group
Replied on 22 February 2024
Dear Mr Heritage, Thank you for taking the time to leave us such a lovely review. I will ensure your comments are passed on the GP you saw. Kind Regards, Vine Medical Group
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Review titled Mixed feelings
Rated 2 stars out of 5
by Lis - Posted on 30 January 2024
My examination by the Doctor was excellent. The waiting time was an hour, which is OK if there can be some information regarding this during the wait.
Visited January 2024
Review titled Vine Medical Group
Replied on 22 February 2024
Dear Lis, Thank you for taking the time to leave us your review. We do ask for our reception team to update patients if the Doctor is running behind, and I'm sorry to hear that this didn't happen on this occasion. I will pass your comment on and ensure this doesn't happen again. Kind Regards, Vine Medical Group
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Review titled Good service
Rated 5 stars out of 5
by Kath - Posted on 27 January 2024
I was called for an annual assessment . It was carried out at Stakes Lodge site on time and very efficiently .
Visited January 2024
Review titled Vine Medical Group
Replied on 22 February 2024
Dear Kath, Thank you for taking the time to leave us your review. Kind Regards, Vine Medical Group
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Review titled Prompt service
Rated 5 stars out of 5
by John Michael Coles Robinson - Posted on 13 January 2024
The telephonic query was one referring to my wife who is suffering from dementia.First taken at reception who took all relevant details and then promised that a Doctor would call back soon. This duly happened and he spoke firstly to myself and then to my Wife.All queries answered and most impressed with the service as I know how busy you are. Many thanks John Robinson
Visited January 2024
Review titled Vine Medical Group
Replied on 18 January 2024
Dear Mr Robinson, Thank you for leaving us such a lovely review. I will pass it back to the reception and GP teams. Kind Regards, Vine Medical Group