Vine Medical Group
Forest End Site, Forest End, Waterlooville, Hampshire, PO7 7AHContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Reassuring experience
Rated 5 stars out of 5
by Alison Bridgeford - Posted on 19 March 2024
I didn't feel rushed, I felt listened to and that my concerns were looked at thoroughly. I felt happy and reassured.
Visited March 2024
Review titled Vine Medical Group
Replied on 26 March 2024
Dear Mrs Bridgeford, Thank you for leaving us such a lovely review. I have passed it on to the clinician you saw. Kind Regards, Vine Medical Group
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Review titled Not bad practice
Rated 2 stars out of 5
by Andrew Bradford - Posted on 22 February 2024
This was a bad phone call. Found it hard to understand the guy and the phone call was cut off twice! Nothing much sorted. Hopefully a better experience next time
Visited February 2024
Review titled Vine Medical Group
Replied on 01 March 2024
Dear Mr Bradford, I'm sorry to hear there were difficulties with the phone connection during your appointment. Please feel free to recontact us if you feel you need another appointment. Kind Regards, Vine Medical Group
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Review titled Good service
Rated 5 stars out of 5
by Andrew - Posted on 08 February 2024
From booking through the Anima system to seeing the Dr for my condition was great. Everyone from receptionist to see the Dr was very good.
Visited February 2024
Review titled Vine Medical Group
Replied on 22 February 2024
Dear Andrew, Thank you for taking the time to leave us your review. I will pass it on to the rest of the team. Kind Regards, Vine Medical Group
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Review titled Poor Service
Rated 1 star out of 5
by Anonymous - Posted on 14 March 2024
Having registered with The Vine, I then called for an urgent same day appointment. Was told I'd be trialed and called back either that day or within the 24 hours. 3 days later I got a text to say my appointment would be a month later! I cancelled with them and registered with another practice who are still awaiting my file and I've been getting constant reminders from the Vine about the appointment that was cancelled weeks ago!
Visited February 2024
Review titled Vine Medical Group
Replied on 15 March 2024
Dear Anonymous, I'm so sorry to hear that you didn't get a response to your appointment request for three days. This time frame will usually only happen for routine or non-urgent requests. I would like to look into your case to see what happened, I would be grateful if you contacted us at hiowicb-hsi.vinemedicalgroup@nhs.net with your details. I'm sorry to hear you're still getting reminders, again if you contact me with your details I will investigate why this is happening. Kind Regards, Sarah Assistant Practice Manager
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Review titled Great service
Rated 5 stars out of 5
by Eduard Macri - Posted on 23 February 2024
Very helpfull, friendly, smiling, skilled and professional medical staff.I had a vrey interesting experience like always I have been visiting the site for medical reasons.
Visited February 2024
Review titled Vine Medical Group
Replied on 15 March 2024
Dear Mr Macri, Thank you for leaving us such a kind review. I will pass it on to the rest of the team. Kind Regards, Vine Medical Group
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Review titled Good experience
Rated 5 stars out of 5
by Jacqueline Dann - Posted on 10 February 2024
Nervous patient seen by lovely phlebotomist Tanya who was kind and empathetic and professional and made me feel at ease and reassured me too
Visited February 2024
Review titled Vine Medical Group
Replied on 01 March 2024
Dear Mrs Dann Thank you for taking the time to leave us such a lovely review. I've passed your comment back to Tanya already. Kind Regards, Vine Medical Group
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Review titled Experience for a GP appointment
Rated 5 stars out of 5
by Anonymous - Posted on 08 February 2024
I received a quick response from the surgery within a day of completing form online and was seen by a doctor the following day. The doctor greeted me with warmth and professionalism and took time to explain and reassure my health concern.
Visited February 2024
Review titled Vine Medical Group
Replied on 22 February 2024
Dear Anonymous, Thank you for taking the time to leave us such a lovely comment. I will be sure to pass your comments on to the GP team. Kind Regards, Vine Medical Group
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Review titled Running over an hour late
Rated 1 star out of 5
by Anonymous - Posted on 29 February 2024
Had to reschedule as they were running over an hour late, why they can fall this behind is beyond me as I spend 5 minutes for my appointment
Visited February 2024
Review titled Vine Medical Group
Replied on 29 February 2024
Dear Anonymous, Thank you for you comment. I'm so sorry to hear that your appointment was running over an hour behind. Our clinicians try their hardest to run to time, but sometimes unexpected urgent or complex cases can cause them to run behind. We're so sorry that this has happened. Kind Regards, Vine Medical Group
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Review titled Friendly staff
Rated 4 stars out of 5
by Bonnie Perry - Posted on 14 February 2024
Took my little girl for her 12 month jab at the forest end site and was greeted by the friendliest receptionist. She was really happy, friendly and was really good with my baby, chatting away to her and when I. The waiting room she was making my little girl laugh through the window. Also the 2 nurses that were in the room were fantastic. Really informative about what injections they were about to give my little girl and were also really good with her when they were giving her the injections. Again both of them were friendly and chatty.
Visited February 2024
Review titled Vine Medical Group
Replied on 26 February 2024
Dear Bonnie, Thank you so much for leaving us such a lovely comment. I will be sure to pass it on to the staff you saw. Kind Regards, Vine Medical Group
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Review titled Good service
Rated 5 stars out of 5
by graham mellers - Posted on 17 February 2024
Appointment by text with a text reminder the day before. On appointment itself, i waited no longer than 15 minutes. Nurse was very good and asked lots of questions. I felt very reassured. No problems. Great service. I have been with Vine group for over 30 years and always find there service excellent. Especially when you hear so many horror stories about other practices.
Visited February 2024
Review titled Vine Medical Group
Replied on 26 February 2024
Dear Mr Mellers, Thank you for leaving us such a lovely review. I will be sure to share it with the rest of the team. Kind Regards, Vine Medical Group