Vine Medical Group
Forest End Site, Forest End, Waterlooville, Hampshire, PO7 7AHContact details and opening times
Patient ratings and reviews
Leave a review
Help others by sharing your thoughts and experiences about Vine Medical Group.
Reviews
-
Review titled Efficient and Friendly
Rated 5 stars out of 5
by Melvyn Young - Posted on 13 March 2024
Organised a long overdue appointment for a general checkup, was seen by a doctor who was very chatty and seemed genuinely baffled as to why I had not visited the GP in more than a decade. The doc took an immediate interest in my symptoms and booked me in for more tests straightway. Like my title says efficient and friendly, also I can speak for My Mum who has been receiving ongoing treatment for various ailments over the last year and all the Nurses and Nursing assistants and Diabetes nurses who have had to deal with her have been patient and caring (my mum is 80 yrs old and well,she can be a bit stubborn lets say). I have no problem with the practice apart from the usual at every GP, the automated booking systems are seemingly always not working and they will not let you make an appointment at the desk while you are in the building??? this last one irritates everyone I have ever spoken to and does not seem likely to change. Apart from that the practice are as helpful as you could expect (one time my mum had 3 doctors and various nurses all fussing around the wound on her leg at the same time). Looking forward to seeing how they sort all my "Bloke of a certain age" problems out.
Visited March 2024
Review titled Vine Medical Group
Replied on 26 March 2024
Dear Mr Young, Thank you so much for taking the time to leave us such a lovely comment. I have passed your review on to the GP you saw, and I will also share it with the wider team. Wishing you all the best, Vine Medical Group
-
Review titled Great once you get an appointment!
Rated 4 stars out of 5
by Alex - Posted on 22 March 2024
Trying to get an initial appt with this practice has been horrific over the last few years. However this was a self referral for a blood test, it was easy to do online. No problems. Arrived at the surgery easy to check in, called through on time, which never usually happens. The person doing the blood test was brilliant, really friendly, great manner. Completed bloods quickly and without pain.
Visited March 2024
Review titled Vine Medical Group
Replied on 26 March 2024
Dear Alex, Thank you for leaving us your comment. We know that contacting us for an appointment can at times be frustrating, and please be assured that we are trying to make things easier for patients. But thank you for your positive comments on your experience when you attended your appointment. Kind Regards, Vine Medical Group
-
Review titled Poor service
Rated 2 stars out of 5
by Anonymous - Posted on 29 March 2024
Poor service for my son by our gp even worse doctor who was rude and made us feel invalidated. Like we where wasting her time. Wait time was good tho didn't have to wait lon that is the only positive I can say about the while experience. Overall I would not recommend this surgery or even as a whole as a vine medical group. Very disappointed rude doctors and poor outcome on any thing u need help with useless
Visited March 2024
Review titled Vine Medical Group
Replied on 19 April 2024
Dear Anonymous, Thank you for taking the time to leave us your review. We'd really like to investigate what happened further so that we can address this with the doctor you saw. We'd be grateful if you could contact us directly at hiowicb-hsi.vinemedicalgroup@nhs.net with the time and date of your appointment. Kind Regards, Vine Medical Group
-
Review titled Speedy response
Rated 5 stars out of 5
by Anonymous - Posted on 29 March 2024
Same day reply to econsult via text and phone. Tests organised within four weeks. Friendly staff carrying out tests.
Visited March 2024
Review titled Vine Medical Group
Replied on 19 April 2024
Dear Anonymous, Thank you for taking the time to leave us your review. Kind Regards, Vine Medical Group
-
Review titled Nice Practice
Rated 5 stars out of 5
by Sandra Simpson - Posted on 12 March 2024
I was not kept long waiting. The receptionist was very nice and the Doctor that I saw was very pleasant, kind and helpful.
Visited March 2024
Review titled Vine Medical Group
Replied on 26 March 2024
Dear Mrs Simpson, Thank you for leaving us your review. I will pass it back to the staff you saw. Kind Regards, Vine Medical Group
-
Review titled Very welcoming and friendly practice.
Rated 5 stars out of 5
by Anonymous - Posted on 28 March 2024
Was seen for a blood test at my appointment time. Staff were very friendly and made you feel at ease. I would recommend a visit to this surgery if your local Vine group surgery is unable to accommodate you.
Visited March 2024
Review titled Vine Medical Group
Replied on 19 April 2024
Dear Anonymous, Thank you for your kind review. It is much appreciated. Kind Regards, Vine Medical Group
-
Review titled Receptionists, Doctor and nurse where great.
Rated 5 stars out of 5
by Jennifer Martin - Posted on 19 March 2024
The receptionist was helpful, Dr was thorough and reassuring as was the nurse. My gratitude and thanks to them all.
Visited March 2024
Review titled Vine Medical Group
Replied on 21 March 2024
Dear Mrs Martin, Thank you for leaving us such a lovely comment. I will pass it along to the GP and nurse that you saw. Kind Regards, Vine Medical Group
-
Review titled Why do I bother
Rated 1 star out of 5
by peter pattison - Posted on 22 March 2024
No follow up can’t get an appointment canceled appointments …… has to file 111 to get appointment as thy would not see me and then this week waited 20 mins after my appointment time to be told they moved my appointment to a different surgery me sat waiting happened to my wife also …..don’t use vine
Visited March 2024
Review titled Vine Medical Group
Replied on 26 March 2024
Dear Mr Pattison, Thank you for taking the time to leave us your comment. I'm sorry we had to cancel your appointments. We only do this as a last resort if there is short notice absence within the team and it is unavoidable. I'm also sorry to hear there was confusion about which site to attend. Kind Regards, Vine Medical Group
-
Review titled Used to be an ok practice
Rated 1 star out of 5
by Paul finegan - Posted on 20 March 2024
After waiting nearly 5weeks to be seen with a doctor only to be seen with a trainee who spent 20 mins writing notes and looking at the internet to find anything that resembles what was causing my illness only for him to leave the room to go and ask a qualified doctor for advice. Came away leaving with the same unanswered questions as when I first walked in the room. Not saying it was the trainees fault but really did I have to be seen by someone who really had no clue what my condition was also what a waste of nhs money and my time as I my as well had seen a qualified doctor straight away who would of spent about 10 minutes to diagnose what the condition was. All in all not a great service and will not be booking another appointment at the doctors whether it be vine medical group or not.
Visited March 2024
Review titled Vine Medical Group
Replied on 21 March 2024
Dear Mr Finegan, Thank you for taking the time to share your comment. I'm sorry to hear you had such a long wait for your appointment. We continue to experience exceptionally high demand for our services and are booking appointments several weeks in advance. As the number of qualifies GPs continues to fall, we are proud to be able to support several trainee GPs at our practice. As you identified, all GPs in training have another GP on hand for support if needed. It is normal for doctors still in training to have longer appointment times. If you wish to discuss this any further please don't hesitate to get in touch at hiowicb-hsi.vinemedicalgroup@nhs.net Kind Regards, Vine Medical Group
-
Review titled Good GP
Rated 4 stars out of 5
by Anonymous - Posted on 14 March 2024
Was seen by a good GP, who listened to everything and has planned a good course of action going forward.
Visited March 2024
Review titled Vine Medical Group
Replied on 18 March 2024
Dear Anonymous, Thank you for taking the time to leave us your review. I will pass your comment back to the GP Team. Kind Regards, Vine Medical Group