Vine Medical Group
Forest End Site, Forest End, Waterlooville, Hampshire, PO7 7AHContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Caring person
Rated 5 stars out of 5
by Yvonne - Posted on 22 March 2024
I had a blood test yesterday and I always feel nervous and anxious The nurse was calm and even asked if she could give me a hug.Blood was taken and today I no trace that she took my blood. I love it when I go to the surgery. and see Happy and friendly staff
Visited March 2024
Review titled Vine Medical Group
Replied on 26 March 2024
Dear Yvonne, Thank you for leaving us such a nice comment. I will ensure it is passed on to the nursing team. Kind Regards, Vine Medical Group
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Review titled Well conducted health review
Rated 4 stars out of 5
by Anonymous - Posted on 21 March 2024
This was an annual health review and was conducted by a nurse. Well structured interview and I was able to ask questions. Blood pressure and weight noted, bloods taken and sent off for analysis, results are available in good time on the Patient Access app. Although I was a little late going in, it wasn't too much of an inconvenience. Very friendly member of staff and I was confident with her abilities.
Visited March 2024
Review titled Vine Medical Group
Replied on 21 March 2024
Dear Anonymous, Thank you for taking the time to leave us your review. I will pass your comments back to the nursing team. Kind Regards, Vine Medical Group
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Review titled Anima system is awful
Rated 1 star out of 5
by Anonymous - Posted on 14 March 2024
Filled in the Anima form to be given a telephone appointment for 4 weeks time. That appointment was scheduled for today but was cancelled due to doctor being ill. They have rescheduled it for a further 4 weeks time which means 8 weeks for a telephone appointment. I tried calling the surgery and pressed to get a call back at 4pm as I was number 20 in the queue. Had a call back an hour later and been told to do another Anima form. Absolute joke!
Visited March 2024
Review titled Vine Medical Group
Replied on 15 March 2024
Dear Anonymous, I'm so sorry that your appointment was cancelled. We only do this if there are no other options, and unfortunately we had no capacity within the next four weeks to rebook you. If your symptoms worsen or your case becomes more urgent the best thing to do is to submit another Anima case so it can be re-triaged with the new level or urgency. Kind Regards, Vine Medical Group
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Review titled Terrible
Rated 5 stars out of 5
by Colin Barthaud - Posted on 14 March 2024
Had an appointment with the doctor this was fine explained every thing to me very well. I had to have some medication two prescriptions. When I went to the pharmacy to collect the prescriptions the doctor had only sent one, the pharmacist said I would have to contact the practice, waited on the phone for an hour then was cut off same thing the next day. Still haven’t be able to get in contact, this happens on a regular basis terrible service.
Visited March 2024
Review titled Vine Medical Group
Replied on 15 March 2024
Dear Mr Barthaud, Thank you for leaving your comment. I'm sorry there was an issue with your prescription. I have forwarded this to the team and we will try to get this resolved for you. Kind Regards, Vine Medical Group
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Review titled Very unhelpful
Rated 1 star out of 5
by Anonymous - Posted on 21 April 2024
Try as I might can't get an appointment even though in lot of pain thanks to unhelpful staff tryed several times to no avail
Visited March 2024
Review titled Vine Medical Group
Replied on 22 April 2024
Dear Anonymous, I'm sorry to hear you've had trouble getting in touch with us to request an appointment. The easiest way to request an appointment if you have the internet is via our online platform, Anima. https://www.vinemedicalgroup.co.uk/pages/anima.php If you'd prefer to contact us via telephone, our lines are usually quieter in the afternoons. Kind Regards, Vine Medical Group
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Review titled Great nurse
Rated 2 stars out of 5
by David Hobbs - Posted on 16 March 2024
The nurse I saw not only was absolutely professional she also picked up on my mental health issues and helped me out.
Visited March 2024
Review titled Vine Medical Group
Replied on 18 March 2024
Dear Mr Hobbs, Thank you for taking the time to leave us your review. I will pass your comment back to the nursing team. Kind Regards, Vine Medical Group
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Review titled Great service blood test
Rated 3 stars out of 5
by Claire - Posted on 21 March 2024
I booked a blood test for 7th March which was cancelled due to staff issues, I couldn't contact them straight away but ended up going into the practise. The gentleman on reception was really good, booked me an appointment for the next day, which is really unusual for the practise. The nurse who took my blood was really lovely too, took blood very quickly and the appointment lasted less than 5 minutes. For a change I actually felt like I was being listened too and the staff were more than helpful, which is a change a prior to this getting an appointment was a long drawn out process where you have to wait at least 2 weeks to see a doctor or accept a phone consult. The new Anima system is useful, better than waiting on the phone, but it does feel very impersonal at times, but I understand that it speeds things up.
Visited March 2024
Review titled Vine Medical Group
Replied on 21 March 2024
Dear Claire, Thank you for taking the time to leave us your review. It's good to hear that your experience with reception and the nursing team was really good. We know that the wait for an appointment can be long, and that the online form can be comprehensive. As you recognise though it does speed things up, and enables us to process more requests in a shorter amount of time. Kind Regards, Vine Medical Group
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Review titled Bad practice
Rated 1 star out of 5
by Gary - Posted on 27 March 2024
Was told I have a telephone appointment. This arrived 1 hour late and then nobody spoke to me the end. Second time this has happened. They will then make excuses that it was a bad line but it was just to cut the queue down.
Visited March 2024
Review titled Vine Medical Group
Replied on 19 April 2024
Dear Gary, I'm so sorry that there was a problem with your telephone appointment. If you would like me to investigate what happened further please get in touch with the surgery directly. Many thanks, Vine Medical Group
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Review titled Really Lovely people great practice
Rated 5 stars out of 5
by Robert Shaw - Posted on 21 March 2024
The nurse i saw was very nice, and very professional and careful on what needed to be done for me.
Visited March 2024
Review titled Vine Medical Group
Replied on 21 March 2024
Dear Mr Shaw, Thank you for taking the time to leave us your comment. I will pass it back to the nurse you saw. Kind Regards, Vine Medical Group
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Review titled Unexpectedly good experience
Rated 4 stars out of 5
by Sally Bartle - Posted on 16 March 2024
Receptionist helpful and cheerful! Doctor thorough and pleasant The clinic in Milton Road had equally cheerful receptionists The phlebotomist nurse was wonderful, full of smiles and enthusiasm.
Visited March 2024
Review titled Vine Medical Group
Replied on 26 March 2024
Dear Mrs Bartle, Thank you for leaving us such a lovely comment. I have passed it on to the doctor and phlebotomist that you saw. All the best, Vine Medical Group