Vine Medical Group
Forest End Site, Forest End, Waterlooville, Hampshire, PO7 7AHContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Useless
Rated 3 stars out of 5
by Neil - Posted on 24 April 2024
After phoning and changing my appointment from morning to afternoon and receiving a text message confirming the appointment. It appears that the appointment wasn't put on the system. So after taking time off work and travelling the 4 miles to get to stakes lodge surgery. After showing the receptionist the confirmation text message I was told I couldn't see anyone today as I didn't have an appointment and I had to make another one. It's no wonder the NHS is going down the pan.
Visited April 2024
Review titled Vine Medical Group
Replied on 25 April 2024
Dear Neil, Thank you for taking the time to leave us your feedback. I'm so sorry about the confusion with your appointment. I'd like to investigate what happened here so that we can prevent it from happening again. Could you email me with your details and the details of your appointment at hiowicb-hsi.vinemedicalgroup@nhs.net Kind Regards, Sarah Assistant Practice Manager
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Review titled Very Frustrating & Stressful
Rated 2 stars out of 5
by Keith - Posted on 12 April 2024
As a person who has a full time job I fine the whole appointment booking experience very frustrating. There is no easy way to get through and make an appointment. After 2 days of trying I finally got to speak with someone and asked for a specific appointment with a Diabetic Nurse to discuss my treatment and some ongoing issues. On arriving at the appointment I discovered I had been booked to see a HCA which was a waste of my time and hers. I did manage to arrange the appointment I required but must wait 10 days to see someone.
Visited April 2024
Review titled Vine Medical Group
Replied on 22 April 2024
Dear Keith, Thank you for taking the time to give us your feedback. I'm sorry you found booking an appointment difficult. If you send us your details to hiowicb-hsi.vinemedicalgroup@nhs.net I'd be happy to look further into what happened for you so we can try to prevent it in the future. Kind Regards, Vine Medical Group
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Review titled Impressed
Rated 4 stars out of 5
by Anonymous - Posted on 11 April 2024
I had an appointment with a nurse to get results of my ECG and bloods taken. The nurse was friendly, patient and thorough. She took time to explain to me what my results were and what I should do to improve them and also how I can achieve that. She also arranged for a further review in a couple of months time. I now feel I can achieve better results.
Visited April 2024
Review titled Vine Medical Group
Replied on 22 April 2024
Dear Anonymous, Thank you for leaving us your review. It's good to hear you feel you can achieve better results as a result of your appointment. I will pass your comment back to the nursing team. Kind Regards, Vine Medical Group
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Review titled Lovely Receptionist
Rated 4 stars out of 5
by Emma Reid - Posted on 16 April 2024
I attended an appointment yesterday & your receptionist was very helpful & showed me how to use your online system & an attach a photo to my file, she was very patient & knowledgeable 🙂
Visited April 2024
Review titled Vine Medical Group
Replied on 19 April 2024
Dear Ms Reid, Thank you for leaving us such a lovely comment. I have passed this onto the receptionist you spoke to. Many thanks, Vine Medical Group
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Review titled Great care
Rated 5 stars out of 5
by E Lavington - Posted on 18 April 2024
The GP was lovely and patient with me during quite a difficult appointment. I went into the appointment very nervous but she was friendly and approachable. She listened, assessed me sensitively and made a clear plan to move forward. The receptionist who also helped me was also very kind.
Visited April 2024
Review titled Vine Medical Group
Replied on 19 April 2024
Dear Miss Lavington, I'm so pleased to hear that the doctor helped to put you at ease. I will pass your comment on to the staff you saw. Kind Regards, Vine Medical Group
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Review titled Good practice. Dr was very thorough
Rated 4 stars out of 5
by Anonymous - Posted on 09 April 2024
Very thorough and helpful, though waited a long time for an appointment. Didn’t wait too long to be seen on the day of my appointment.
Visited April 2024
Review titled Vine Medical Group
Replied on 22 April 2024
Dear Anonymous, Thank you for leaving us your comment. I will pass it on to the team. Kind Regards, Vine Medical Group
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Review titled Vine medical practice
Rated 4 stars out of 5
by D clark - Posted on 26 April 2024
No issues with the consultation and aftercare, only issue was waiting nearly 2 months for an appointment
Visited April 2024
Review titled Vine Medical Group
Replied on 26 April 2024
Dear D Clark, We appreciate you taking the time to leave us our review. It's good to hear that there were no issues with your consultation and aftercare. We're sorry that you had a long wait for your appointment. It is unfortunately regularly the case that we are fully booked for any routine appointment up to 4 weeks in advance. Kind Regards, Vine Medical Group
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Review titled Good practice
Rated 5 stars out of 5
by Mr John O’Neill - Posted on 15 April 2024
The Health Care Professional who conducted the annual diabetics review was extremely kind and professional.
Visited April 2024
Review titled Vine Medical Group
Replied on 19 April 2024
Dear Mr O'Neill, Thank you for leaving us a five-star review. I have passed your comment on to the HCP you saw for your review. All the best, Vine Medical Group
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Review titled My lovely doctor
Rated 5 stars out of 5
by Peter Finch - Posted on 18 April 2024
My doctor is absolutely brilliant,she always gives me thorough consultation and seems to be very successful in obtaining any further treatment I may need,also her professional manner,puts my mind at rest,I’m not sure if I’m allowed to mention her name,but her initials are C Z,thankyou doctor.
Visited April 2024
Review titled Vine Medical Group
Replied on 19 April 2024
Dear Mr Finch, Thank you for leaving us such a lovely review. I will pass this comment back to your GP. Kind Regards, Vine Medical Group
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Review titled Good Service
Rated 5 stars out of 5
by Ifergup - Posted on 14 March 2024
I had an appointment with a GP who was very thorough and professional. I felt confident that the suggested next steps were right for me.
Visited March 2024
Review titled Vine Medical Group
Replied on 15 March 2024
Dear Ifergup, Thank you for leaving us your review. I'm glad to hear the GP was thorough and professional. Kind Regards, Vine Medical Group