Vine Medical Group
Forest End Site, Forest End, Waterlooville, Hampshire, PO7 7AHContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Good review
Rated 5 stars out of 5
by Graham mellers - Posted on 08 December 2024
Doctor answered all my concerns Made me feel comfortable in his decisions Inspired confidence to carry on with my weight loss plan
Visited December 2024
Review titled Vine Medical Group
Replied on 27 December 2024
Dear Mr Mellers, Thank you for taking the time to leave us your review. We have passed your comment on to the clinician you saw. Kind Regards, Vine Medical Group
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Review titled Ideal doctor
Rated 5 stars out of 5
by Margaret Drake - Posted on 21 December 2024
The doctor was kind and informative. He listened patiently and explained thoroughly and didn't rush me. I felt reassured.
Visited December 2024
Review titled Vine Medical Group
Replied on 27 December 2024
Dear Mrs Drake, Thank you for leaving us your review. We will pass the comment on to the doctor you saw. Kind regards, Vine Medical Group
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Review titled Great practice
Rated 5 stars out of 5
by Janice - Posted on 17 December 2024
I saw a lovely Doctor she was very helpful and thorough I got in on time Nice to have face to face appointment
Visited December 2024
Review titled Vine Medical Group
Replied on 27 December 2024
Dear Janice, Thank you for leaving us a five-star review. We will pass your comment on to the GP team. Kind Regards, Vine Medical Group
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Review titled Annoyed.
Rated 2 stars out of 5
by Anonymous - Posted on 12 December 2024
Called and requested a callback for an appointment after receiving a 111 referral for an appointment. Got a text about 1.5hours later saying we tried to call but you didn't answer. Mind you I've been on my phone this whole time with the ringtone on Loud and had exactly Zero calls. So are they just sending out texts when they can't be bothered to ring back? Not pleased
Visited December 2024
Review titled Vine Medical Group
Replied on 27 December 2024
Dear Anonymous, Thank you for leaving us your review. I'm sorry to hear that you didn't get a call as expected. It is our policy to always try to contact a patient at least twice for telephone appointments. Please would you get in touch with the surgery, we can check your contact details are up to date, and we can look up what happened with your appointment. Kind Regards, Vine Medical Group
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Review titled BP appointment
Rated 2 stars out of 5
by Sue F - Posted on 31 December 2024
I admit it was totally my fault, I went to Stakes Lodge instead of Forest End for my BP appointment & they did message me twice to tell me about my appointment but I did it! But despite Stakes ringing through to tell them they refused me my appointment because I was 15 minutes late stating this would put everyone else back. I could have scoffed in the receptionist's face as I have sat for 30/40 minutes before waiting to be seen. But I calmly accepted my new appointment for 2 weeks time. My BP would have probably been high anyway! Can't fault the nurses though as they are genuinely very kind & caring.
Visited December 2024
Review titled Vine Medical Group
Replied on 02 January 2025
Dear Sue, Thank you for leaving us your review. I'm sorry to hear that you went to the wrong site and that they were unable to accommodate you. I'm glad you were able to book another appointment, and you're right your BP likely would have been raised due to rushing to the other site! Kind Regards, Vine Medical Group
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Review titled Excellent service
Rated 5 stars out of 5
by Anonymous - Posted on 20 December 2024
I had booked a yearly blood test check up but had a heart attack a couple of weeks prior to the appointment. The surgery then went all out to try to combine the blood tests with a GP appointment and further blood tests so had a less stressful time
Visited December 2024
Review titled Vine Medical Group
Replied on 23 December 2024
Dear Anonymous, Thank you so much for leaving us a five-star review, we really appreciate it. We hope you are doing well after your heart attack. Kind Regards, Vine Medical Group
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Review titled good experience
Rated 4 stars out of 5
by Anonymous - Posted on 17 December 2024
my nurse for my diabetic review was extremely pleasant and put me at my ease. a flawless experience.
Visited December 2024
Review titled Vine Medical Group
Replied on 23 December 2024
Dear Anonymous, Thank you for leaving us your review. Kind Regards, Vine Medical Group
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Review titled Caring and professional
Rated 5 stars out of 5
by Avril Goodrum - Posted on 16 December 2024
Doctor i saw was professional and put me at ease straight away. To her i'm not just a number, you know she's got your best interest at heart. She's truly compassionate and caring.
Visited December 2024
Review titled Vine Medical Group
Replied on 27 December 2024
Dear Ms Goodrum, Thank you for leaving us such a lovely comment. I have shared this with the doctors. Kind Regards, Vine Medical Group
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Review titled Excellent care
Rated 5 stars out of 5
by Anonymous - Posted on 19 December 2024
I had a blood test with one of the nurses. She was extremely pleasant very professional and helpful.
Visited December 2024
Review titled Vine Medical Group
Replied on 23 December 2024
Dear Anonymous, Thank you for leaving us a five-star review. We will pass your comment on to the nursing team. Kind Regards, Vine Medical Group
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Review titled Long wait
Rated 3 stars out of 5
by Anonymous - Posted on 22 December 2024
My appointment was at 17.00 and I went in at 17.30. No apology from the staff member either. However when I saw the nurse the service was excellent and she even made 2 x more appointments. I would just of liked a sorry to keep you waiting. I do always find all Vine Medical Group staff very, very professional and polite. I would not consider changing my practice. They get a lot of bad press, but I find them brilliant - apart from this occasion.
Visited December 2024
Review titled Vine Medical Group
Replied on 23 December 2024
Dear Anonymous, I'm sorry there was a 30 minute wait past your appointment time. However, it is good to hear that the service you received was excellent. Kind Regards, Vine Medical Group