Vine Medical Group
Forest End Site, Forest End, Waterlooville, Hampshire, PO7 7AHContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Worry and distress
Rated 4 stars out of 5
by Philip Buckley - Posted on 19 December 2024
Recently, I had to visit the surgery for cancer screening; I was told that the results would be available in 2-3 days, that the surgery would contact me if there was an issue and that if I didn’t hear anything, I was clear. Perhaps you can imagine my worry and distress when 3 days later I then received a message from the Vine through the NHS ap. Then perhaps you can imagine my anger and disgust when the message was asking for feedback to rate my experience of the screening. At one time, I could trust the surgery to act in a professional and dignified manner, now they seem more like teenagers interested in obtaining “likes” on social media. I suppose the next step is to inform patients of terminal conditions via emoji’s.
Visited December 2024
Review titled Vine Medical Group
Replied on 23 December 2024
Dear Mr Buckley, Please accept our apologies for any distress caused. For a lot of cases, when test results come back as normal, there is then no further action required, so this is why we say that we will contact you if there is anything that needs further action. The timing of the routine message asking for your feedback was perhaps not ideal in this situation, but we do contact patients regularly for a variety of reasons, including inviting patients to routine health screenings and immunisations. We can't always guarantee that these won't coincide with when patients are waiting on test results. The feedback received through this channel is reviewed by our management team, and constructive feedback is taken on board to help us improve the service we provide. We appreciate the time that all our patients take to give us reviews on this platform. Kind Regards, Vine Medical Group
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Review titled Flu jab
Rated 2 stars out of 5
by Anonymous - Posted on 16 December 2024
The appointment was made for me and a convenient time was available. I arrived on time and was treated quickly and efficiently. Didn’t have a choice of venue so don’t know how people who don’t drive manage to get to Health Centre. Since Vine have taken over Stakes Lodge doesn’t seem to be used much
Visited December 2024
Review titled Vine Medical Group
Replied on 23 December 2024
Dear Anonymous, Thank you for leaving us your review. The storage and movement of vaccines is tightly regulated, so the majority of our flu and Covid-19 vaccinations are delivered from the Health Centre Site. We did have a small number of flu appointments at other sites, but the majority were delivered at the Health Centre. The Stakes Lodge site is used by GPs, Nurses, HCAs, our local midwives, and is the base for our pharmacist team. Kind Regards, Vine Medical Group
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Review titled Dreadful to get apt
Rated 2 stars out of 5
by Mark forster - Posted on 21 December 2024
Systems do everything to avoid letting you get appointment I saw dr a few weeks ago, they suggested try something for a month - if it doesn’t work come back and see me again. It didn’t work, so I tried to book follow up. The ridiculous booking system pushes you to a&e or the pharmacy. Eventually cracked code and got my follow up appointment Dreadful practice, but once you get through staff are fantastic
Visited December 2024
Review titled Vine Medical Group
Replied on 27 December 2024
Dear Mr Forster, I'm sorry you've had such a difficult time trying to request a follow up appointment. We will take your feedback on board and see what we can do to make it easier to request follow up appointments. Kind Regards, Vine Medical Group
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Review titled Helpful appointment
Rated 5 stars out of 5
by James Clow - Posted on 17 December 2024
I contacted the GP practice about a skin lesion. I was referred to a community pharmacist, who judged that the condition should be examined by a doctor. The pharmacist contacted Vine Medical Group, and as a result I was offered an appointment with a skin specialist. The appointment went smoothly, I was offered a prescription for ointment, and recommended to make another Anima request if the problem had not improved in two weeks.
Visited December 2024
Review titled Vine Medical Group
Replied on 23 December 2024
Dear Mr Clow, Thank you for leaving us your review. It's good to hear how the pharmacy referrals can work well with our systems to ensure you got the right care. I hope your skin lesion improves. Kind Regards, Vine Medical Group
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Review titled Great service
Rated 5 stars out of 5
by Anonymous - Posted on 12 December 2024
My daughter was seen promptly. Kind doctor who took the time to listen to her and asked thorough questions.
Visited December 2024
Review titled Vine Medical Group
Replied on 23 December 2024
Dear Anonymous, Thank you for leaving us your review. We will pass your comment back to the GP team. Kind Regards, Vine Medical Group
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Review titled Gave great care
Rated 5 stars out of 5
by Anonymous - Posted on 13 December 2024
I was treated with great respect and as always listened to. The Dr surgery were very polite and helped me book in.
Visited December 2024
Review titled Vine Medical Group
Replied on 23 December 2024
Dear Anonymous, Thank you for leaving us your comment. We will pass your comment on to the team. Kind Regards, Vine Medical Group
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Review titled Poor service
by Anonymous - Posted on 26 December 2024
I attended the practice to request to be referred onto a Orthopaedic consultant as I have a permanent injury to the disc in my back for over 16 years, this is now impacting my work and business meaning I will have to retire and try and find alternative employment to which I explained many employers will not hire a person in their early 50's with a back injury. The GP informed me there are very few consultants in the NHS and to go to a private clinic, he also informed me I would need to be referred to a senior physio therapist to possibly arrange this but he would not do this, I am already attending physio for a possible torn rotator cuff injury so to have a word with that physio about this in January, I did explain that in about 6 to 8 months I will have very little work left to justify keeping my business running and the wait for a physio takes approximately 3 months, then they give me excersises that don't help me and cause back spasms, and all this wasted time and money I still don't get to see a orthopaedic consultant. I did explain that I will effectively be unemployed and claiming benefit but it appears Vine medical gp's don't want to help, so if I sell my van and tools I should have enough to pay for private health care. I waited 5 weeks for this gp appointment which could have been discussed by phone call, I feel there is little point in gp's for physical health conditions as they always automatically refer me to a physio who then doesn't understand my pain and suffering and gives excersises to increase my pain, thus being unable to work and a financial cost to myself. Please replace the vine medical group with a practice that cares, I have been informed from my own customers how bad this practice is and to try and transfer to a different one.
Visited December 2024
Review titled Vine Medical Group
Replied on 27 December 2024
Dear Anonymous, Thank you for leaving us your review. I'd like to look into your experience in more detail. Please would you get in touch with me by sending an email to hiowicb-hsi.vinemedicalgroup-complaints@nhs.net with your details, for my attention. Kind Regards, Sarah Assistant Practice Manager Vine Medical Group
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Review titled Practice ok
Rated 4 stars out of 5
by Ian black - Posted on 31 December 2024
Waiting time was almost 30 min later then my appointment time Not easy getting appointments moat if the times
Visited December 2024
Review titled Vine Medical Group
Replied on 31 December 2024
Dear Mr Black, Thank you for taking the time to leave us your comment. I'm sorry to hear that your appointment was late and that you find it difficult to get an appointment. We are taking feedback on board and we will pass you comment back to the team. Kind Regards, Vine Medical Group
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Review titled Good experience
Rated 4 stars out of 5
by Anonymous - Posted on 11 December 2024
Really reassuring visit. The staff were very friendly and welcoming. Appointment was on time and good advice from the doctor.
Visited December 2024
Review titled Vine Medical Group
Replied on 23 December 2024
Dear Anonymous, Thank you for leaving us your review. It's good to hear that the staff were friendly and that you received good advice from the doctor. Kind Regards, Vine Medical Group
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Review titled A good experience
Rated 3 stars out of 5
by Pauline - Posted on 19 December 2024
Visited the practice nurse, for my annual review. Appointment was right on time. The process was seamless and the nurse put me at ease explaining everything in detail. She was polite and informative. I felt reassured she had taken in all the appropriate details, and found the review really useful. It was helpful to know most things were on track and within guidelines. Thank you
Visited December 2024
Review titled Vine Medical Group
Replied on 23 December 2024
Dear Pauline, Thank you for leaving us your review. It's good to hear your appointment was on time and that the nurse put you at ease. Kind Regards, Vine Medical Group