Vine Medical Group
Forest End Site, Forest End, Waterlooville, Hampshire, PO7 7AHContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled BP test review 3 months overdue.
Rated 2 stars out of 5
by John Gough - Posted on 22 January 2025
Following Flu & Covid jabs on 12 October, was asked to submit a weeks worth of BP results online. Submitted by 21 October. Had not heard anything by 26 November & was advised they could not locate them. Asked to submit in writing, which I did 4 December. Chased 12 December but not reviewed by Doctor who was then “tasked” by receptionist. Chased 6 January but still not reviewed by Doctor who was “urgently tasked” again by receptionist. Chased 21 January, but still not reviewed. Another “urgent task” submitted 21 January by receptionist, identifying travel insurance implications for my upcoming overseas travel. Advised to chase again 24 January but I have low level of confidence after 3 months of trying!!!!
Visited January 2025
Review titled Vine Medical Group
Replied on 13 March 2025
Dear John, I'm so sorry that there has been such a delay in your BP results being reviewed. I will look into what has happened and see what we can do to prevent this happening again. Thank you for bringing this to our attention. Kind Regards, Sarah Assistant Practice Manager
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Review titled Great appointment
Rated 5 stars out of 5
by Andrew Cripps - Posted on 28 January 2025
Appointment arranged earlier in the month, it went very well, checked in and seen promptly. Excellent service
Visited January 2025
Review titled Vine Medical Group
Replied on 10 February 2025
Dear Mr Cripps, Thank you for taking the time to leave us your review. It's much appreciated. Kind Regards, Vine Medical Group
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Review titled Excellent Nurse
Rated 5 stars out of 5
by Anonymous - Posted on 16 January 2025
I have recently seen a Nurse twice with two of my children for vaccinations. Not only was she brilliant with my children helping them feel relaxed she was very knowledgeable about the vaccinations and was able to give us all the information we needed. Both boys left happy with no fear of vaccinations. Thank you!
Visited January 2025
Review titled Vine Medical Group
Replied on 20 January 2025
Dear Anonymous, Thank you for leaving us such a lovely comment. We will pass it back to the nursing team. Kind Regards, Vine Medical Group
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Review titled Great GP
Rated 5 stars out of 5
by Mrs V A Bamber - Posted on 23 January 2025
My doctor took the time to listen to my health concerns, address my worries, and genuinely show care and a desire to help. Together, we created a health plan that left me feeling much more positive and reassured than when I first arrived for my appointment.
Visited January 2025
Review titled Vine Medical Group
Replied on 13 March 2025
Dear Mrs Bamber, Thank you so much for leaving us a five star review. We will pass your comment on to the doctor you saw. Kind Regards, Vine Medical Group
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Review titled Prompt attention
Rated 5 stars out of 5
by April - Posted on 24 January 2025
Thank you so much for looking after me so well over the past few weeks, I certainly had a great deal of help. I am forward to my test results
Visited January 2025
Review titled Vine Medical Group
Replied on 13 March 2025
Dear April, Thank you so much for leaving us a five star review. All the best, Vine Medical Group
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Review titled Blood Pressure Check
Rated 4 stars out of 5
by Lynnette Gauntlett - Posted on 11 January 2025
Arrived early and went in on time. Very efficient HCA and no problems and another appointment was made. All seemed clean and tidy and staff very pleasant and helpful.
Visited January 2025
Review titled Vine Medical Group
Replied on 20 January 2025
Dear Lynnette, Thank you for leaving us your review. We will pass your comment on to the HCA team. Kind Regards, Vine Medical Group
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Review titled Health care and advice that makes you feel heard
Rated 5 stars out of 5
by Anonymous - Posted on 10 January 2025
A routine visit with the practice nurse. Very gentle and approachable with time to listen. Gave lots of additional information and advice which made me feel looked after and satisfied I was getting the right treatment and support available to me. Very helpful and compassionate experience
Visited January 2025
Review titled Vine Medical Group
Replied on 20 January 2025
Dear Patient, We appreciate you taking the time to leave us your review. We will share your comment with the nursing team. Kind Regards, Vine Medical Group
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Review titled Very helpful and friendly staff
Rated 5 stars out of 5
by Mike - Posted on 17 January 2025
The doctor I saw was very helpful friendly and through. I wasn’t rushed and felt he really wanted to get to the bottom of my problem The reception staff were very friendly and helpful also
Visited January 2025
Review titled Vine Medical Group
Replied on 20 January 2025
Dear Mike, Thank you for taking the time to leave us your review. We will pass your feedback on to the team. Kind Regards, Vine Medical Group
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Review titled AI and automation texts are problematic
Rated 2 stars out of 5
by Anonymous - Posted on 30 January 2025
Recently had blood tests vit D low. Sent a text and told to buy over the counter supplement. Had not bothered to check my notes to see I am already on the tablets & injections and therfore this needs further investigation. They do not physically look at results it is automated and so it is not flagged up. Using AI to scan letters and automation to send texts after tests is saving time for them but will lead to problems for patients not giving correct advice.
Visited January 2025
Review titled Vine Medical Group
Replied on 10 February 2025
Dear anonymous, Thank you for raising this issue with us. We'd like to look into this further. Please would you email us at hiowicb-hsi.vinemedicalgroup-complaints@nhs.net with your details so we can investigate what happened. Kind Regards, Sarah Assistant Practice Manager Vine Medical Group
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Review titled Very informative
Rated 5 stars out of 5
by Anonymous - Posted on 30 January 2025
Didn’t wait long. Everything fully explained. After vaccinations care was taken to explain possible side effects. Was easy
Visited January 2025
Review titled Vine Medical Group
Replied on 10 February 2025
Dear Anonymous, Thank you for leaving us a 5 star review. Kind Regards, Vine Medical Group.