Vine Medical Group
Forest End Site, Forest End, Waterlooville, Hampshire, PO7 7AHContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Good Service
Rated 5 stars out of 5
by Anonymous - Posted on 10 February 2025
I went in on time,it was painless and the phlebotomist was vey pleasant and efficient. She would have made a nervous patient feel very at ease. Everything seemed clean and orderly and the Receptionist was also extremely helpful and friendly. The lady explained what would happen after this again putting me at ease.
Visited February 2025
Review titled Vine Medical Group
Replied on 14 March 2025
Dear Anonymous, Thank you for taking the time to leave us your review. We will ensure the staff you saw get your feedback. Kind Regards, Vine Medical Group
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Review titled Extremely helpful
Rated 4 stars out of 5
by Mrs Debbie Barron - Posted on 12 February 2025
My elderly mother is your patient.. not me. She is in a wheelchair and staff at Stakes Lodge helped with the awkward doors to get in. The nurse we saw was extremely helpful… even getting a Dr to check a condition for us. She also helped enormously with future blood appointments for Mum… as we usually have difficulty booking regular tests. She was really lovely. Thank you
Visited February 2025
Review titled Vine Medical Group
Replied on 14 March 2025
Dear Mrs Barron, Thank you for taking the time to leave us your comment. We will pass your comment on to the nursing team. Kind Regards, Vine Medical Group
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Review titled Blood test appointment
Rated 4 stars out of 5
by Philip Rhodes - Posted on 20 February 2025
The service was friendly and competent; it was also punctual. Xxxxxxxxxxxxxxxxcccxxxxxxxxxccccccxxxxxxxxxxxxcc
Visited February 2025
Review titled Vine Medical Group
Replied on 13 March 2025
Dear Philip, Thank you for taking the time to leave us your review. We will pass your comments on to the clinician you saw. Kind Regards, Vine Medical Group
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Review titled Bad practice
Rated 1 star out of 5
by Anonymous - Posted on 09 February 2025
I went with my unwell child in waterlooville health centre, firstly I booked appointment for my 2 kids ,Then they called back for my second daughter first at that time I requested that staff members I have 2 appointment because my kids are unwell I can't come 2 times they didn't agree that, I agreed to their demand because my 8 month daughter have priority.when I reached in health centre there was no reception staff but I have no idea about I need to inform Firstly then they are allowed me to meet GP.There not mentioned in anywhere report reception first for GP. My appointment was 11:15 , I reached 11:10 around 45 minutes Iwas waiting with my unwell kids after that I went to reception they said I Missed my appointment. Then I requested them please give me another appointment the receptionist again said I can't do anything , Then she phoned and asked someone , then she said If you want you can come tomorrow.I am very sad again I requested my 8 month daughter have fever and rash on her body the receptionist didn't want to hear me and she told us ' give way to another patient,' I feel very very badly and rudely . because I went there because of GP called me. This is the second experience to me from waterlooville health centre staff ,So I wrote this .
Visited February 2025
Review titled Vine Medical Group
Replied on 14 March 2025
Dear Anonymous, We would like to investigate further into what happened as this is not the service we expect. Please would you contact us at hiowicb-hsi.vinemedicalgroup-complaints@nhs.net with the details of your appointment so we can look into what happened. Kind Regards, Vine Medical Group
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Review titled Very supportive nurse
Rated 5 stars out of 5
by Lynn cross - Posted on 22 February 2025
Went for my cervical smear and was very emotional however the nurse I saw was so calm and caring and supportive of my situation she gave me very clear advice of what she was doing and her understanding helped me relax and feel so reassured.A massive thank you.
Visited February 2025
Review titled Vine Medical Group
Replied on 13 March 2025
Dear Lynn, It's lovely to hear that the nurse you saw was so caring and supportive. Thank you for taking the time to share your experience. We will ensure the nurse you saw gets your feeedback. Kind Regards, Vine Medical Group
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Review titled Very unhelpful
Rated 1 star out of 5
by Anonymous - Posted on 25 February 2025
She was intimidating and unfriendly from the outset. Her bedside manner could do with a major overhaul
Visited February 2025
Review titled Vine Medical Group
Replied on 13 March 2025
Dear Anonymous, I'm so sorry you had such a poor experience with us. If you would like us to look into this further please contact the surgery with the details of your appointment for the attention of the practice manager. Kind Regards, Vine Medical Group
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Review titled Nice people to deal with.
Rated 5 stars out of 5
by David Brown - Posted on 18 February 2025
Following my consultation, follow-up tests and blood tests were very efficient. Those concerned were very polite and explained the processes being undertaken in full to my satisfaction.
Visited February 2025
Review titled Vine Medical Group
Replied on 13 March 2025
Dear David Brown, Thank you for leaving us a five-star review. We appreciate you taking the time to leave us your feedback. Kind Regards, Vine Medical Group
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Review titled Looked after well
Rated 4 stars out of 5
by Anonymous - Posted on 19 February 2025
Did an e consult and next day was given a date and time for a telephone call. Then received a call aski g me to attend for an appointment. I saw a Doctor who was very friendly and listened to me and then arranged appropriate tests. Very happy with my treatment.
Visited February 2025
Review titled Vine Medical Group
Replied on 13 March 2025
Dear Anonymous, Thank you for taking the time to leave us your review. I'm glad to hear you are happy with your treatment. Kind Regards, Vine Medical Group
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Review titled Information guidance snd care
Rated 5 stars out of 5
by Mick W - Posted on 12 February 2025
Asthma review clinic. They arranged and called me back for follow up. Given clear advice and guidance on inhalation techniques. All done in a positive, non-judgmental way.
Visited February 2025
Review titled Vine Medical Group
Replied on 14 March 2025
Dear Mick, Thank you for taking the time to leave us your review. We will ensure the clinician you saw gets your feedback. Kind Regards, Vine Medical Group
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Review titled Efficient service
Rated 5 stars out of 5
by Anonymous - Posted on 14 February 2025
After an invitation for an rsv vaccination, I made an appointment. The vaccination was efficiently done as planned.
Visited February 2025
Review titled Vine Medical Group
Replied on 13 March 2025
Dear Anonymous, Thank you for leaving us a five-star review. We appreciate you taking the time to share your experience. Kind Regards, Vine Medical Group