THE PINN MEDICAL CENTRE
37 Love Lane, Pinner, Middlesex, HA5 3EEContact details and opening times
Patient ratings and reviews
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Help others by sharing your thoughts and experiences about THE PINN MEDICAL CENTRE .
Reviews
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Review titled Great Practice
Rated 5 stars out of 5
by Margaret Hemmings - Posted on 23 January 2023
Short wait to get through by phone, then very speedy registration process and mega quick same day face to face appointment with a kindly and professional practice nurse
Visited January 2023
Review titled THE PINN MEDICAL CENTRE
Replied on 15 February 2023
Dear Margaret Hemmings We would like to thank you for sharing your positive feedback with us about your care you received at The Pinn Medical Centre. We are delighted to hear that your experience was a positive one and that our service and treatment is of good standard. The care of our patients is very important to us and it is always very nice to hear such positive feedback, your feedback is valuable to us, as we are always looking for ways to improve our service. We at The Pinn Medical Centre are delighted that we provided such a great experience for you. We will pass your feedback on to our management team. Please feel free to contact us at The Pinn Medical Centre at pinn.mc@nhs.net Kind regards Patient Liaison Officer at the Pinn Medical Centre
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Review titled Good practice
Rated 4 stars out of 5
by Anonymous - Posted on 16 January 2023
I used patches to book an appointment for my elderly mother, I was pleasantly surprised that I was able to get a face to face appointment in a such a short period. Also the doctor requested a blood test which was done at the same time.
Visited January 2023
Review titled THE PINN MEDICAL CENTRE
Replied on 15 February 2023
Dear Patient We would like to thank you for sharing your positive feedback with us about your care you received at The Pinn Medical Centre. We are delighted to hear that your experience was a positive one and that our service and treatment is of good standard. The care of our patients is very important to us and it is always very nice to hear such positive feedback, your feedback is valuable to us, as we are always looking for ways to improve our service. We will pass your feedback on the management team. Please feel free to contact us at The Pinn Medical Centre at pinn.mc@nhs.net Kind regards Patient Liaison Officer at the Pinn Medical Centre
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Review titled Great practice
Rated 5 stars out of 5
by Anonymous - Posted on 18 January 2023
Speedy appointment and helpful staff. Went this morning to make an appointment and received a phone call with an appointment at 4.30
Visited January 2023
Review titled THE PINN MEDICAL CENTRE
Replied on 15 February 2023
Dear Patient We would like to thank you for sharing your positive feedback with us about your care you received at The Pinn Medical Centre. We are delighted to hear that your experience was a positive one and that our service and treatment is of excellent standard. The care of our patients is very important to us and it is always very nice to hear such positive feedback, your feedback is valuable to us, as we are always looking for ways to improve our service. We will pass on your feedback to our management team. Please feel free to contact us at The Pinn Medical Centre at pinn.mc@nhs.net Kind regards Patient Liaison Officer at the Pinn Medical Centre
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Review titled Helpful practice
Rated 4 stars out of 5
by Anonymous - Posted on 18 January 2023
I found the practice always very helpful and friendly. The waiting area is always clean and tidy. The display screen is visible within the entire waiting area.
Visited January 2023
Review titled THE PINN MEDICAL CENTRE
Replied on 15 February 2023
Dear Patient We would like to thank you for sharing your positive feedback with us about your care you received at The Pinn Medical Centre. We are delighted to hear that your experience was a positive one and that our service and treatment is of excellent standard. The care of our patients is very important to us and it is always very nice to hear such positive feedback, your feedback is valuable to us, as we are always looking for ways to improve our service. Please feel free to contact us at The Pinn Medical Centre at pinn.mc@nhs.net Kind regards Patient Liaison Officer at the Pinn Medical Centre
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Review titled Excellent practice!
Rated 5 stars out of 5
by Laura D - Posted on 04 January 2023
My first time at the Pinn Medical Centre and I could not be more impressed. I was seen on time by an excellent doctor who was very friendly, sympathetic and attentive. The receptionists were friendly and very efficient despite it being really busy and the pharmacy were also very nice and super quick. I was prepared for a very different experience with a long wait but I cannot praise the staff highly enough. A fantastic practice all round - thank you!
Visited January 2023
Review titled THE PINN MEDICAL CENTRE
Replied on 14 February 2023
Dear Laura We would like to thank you for sharing your positive feedback with us about your care you received at The Pinn Medical Centre. We are delighted to hear that your experience was a positive one and that our service and treatment is of excellent standard. The care of our patients is very important to us and it is always very nice to hear such positive feedback, your feedback is valuable to us, as we are always looking for ways to improve our service. We have shared your thoughts with our management team. Please feel free to contact us at The Pinn Medical Centre at pinn.mc@nhs.net Kind regards Patient Liaison Officer at the Pinn Medical Centre
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Review titled Great practice
Rated 5 stars out of 5
by Sollies - Posted on 18 January 2023
Quick self log in and appointment on time. Doctor pleasant and efficient. She made the needed check, explain the reason, all in 5 minutes
Visited January 2023
Review titled THE PINN MEDICAL CENTRE
Replied on 15 February 2023
Dear Sollies We would like to thank you for sharing your positive feedback with us about your care you received at The Pinn Medical Centre. We are delighted to hear that your experience was a positive one and that our service and treatment is of excellent standard. The care of our patients is very important to us and it is always very nice to hear such positive feedback, your feedback is valuable to us, as we are always looking for ways to improve our service. We will share you feedback with our management team. Please feel free to contact us at The Pinn Medical Centre at pinn.mc@nhs.net Kind regards Patient Liaison Officer at the Pinn Medical Centre
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Review titled Good experiences recently
Rated 2 stars out of 5
by Anonymous - Posted on 17 January 2023
I have been very impressed the last few times I have requested appointments via the Patch's form. I have had prompt responses, quick appointment times and very helpful doctors. This has not been my experience in earlier times so I am hoping things are improving. You still have to get online first thing in the morning to get an appointment and not easy to see the same Dr but otherwise ok.
Visited January 2023
Review titled THE PINN MEDICAL CENTRE
Replied on 15 February 2023
Dear Patient Thank you very much for sharing your experience of your care at The Pinn Medical Centre. We are delighted to hear that you feel the service and treatment you have received has been of such a good standard. The care of patients is very important to us and it is always very nice to hear such positive feedback. We are trying our very best to improve our booking system PATCHS and we are always looking for ways to improve our service for our patients. We will pass your feedback on to our management team. Please feel free to contact us at The Pinn Medical Centre at pinn.mc@nhs.net We are an “Outstanding” rated practice by the CQC. We have also recently been rated one of the top practices in Harrow for providing face to face appointments at a national level. https://www.dailymail.co.uk/health/article-11674249/How-bad-GP-definitive-guide-UKs-NHS-practices.html Kind Regards Patient Liaison Officer at The Pinn Medical Centre
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Review titled Professional and responsive Gp
Rated 5 stars out of 5
by Vaibhav Dusaj - Posted on 19 January 2023
Patch booking system is efficient and professional prompt service by reception staff. Minimum waiting time
Visited January 2023
Review titled THE PINN MEDICAL CENTRE
Replied on 15 February 2023
Dear Vaibhav Dusaj We would like to thank you for sharing your positive feedback with us about your care you received at The Pinn Medical Centre. We are delighted to hear that your experience was a positive one and that our service and treatment is of excellent standard. The care of our patients is very important to us and it is always very nice to hear such positive feedback, your feedback is valuable to us, as we are always looking for ways to improve our service. We will pass your feedback on to our reception team. Please feel free to contact us at The Pinn Medical Centre at pinn.mc@nhs.net Kind regards Patient Liaison Officer at the Pinn Medical Centre
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Review titled Good experience
Rated 3 stars out of 5
by Anonymous - Posted on 23 January 2023
I just wanted to share a positive experience of the Pinn today. I used patches first thing regarding a possible ear infection and received an email confirming an appointment for today. I also received a call to make sure I had seen the email. It is often hard and complicated to get appointments so it was nice to have a straightforward experience today.
Visited January 2023
Review titled THE PINN MEDICAL CENTRE
Replied on 15 February 2023
Dear Patient We would like to thank you for sharing your positive feedback with us about your care you received at The Pinn Medical Centre. We are delighted to hear that your experience was a positive one and that our service and treatment is of good standard. The care of our patients is very important to us and it is always very nice to hear such positive feedback, your feedback is valuable to us, as we are always looking for ways to improve our service. We at The Pinn Medical Centre are delighted that you were able to get an appointment so you could discuss your health concerns. We will pass your feedback on to out management team. Please feel free to contact us at The Pinn Medical Centre at pinn.mc@nhs.net Kind regards Patient Liaison Officer at the Pinn Medical Centre
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Review titled Not a great practice
Rated 2 stars out of 5
by Anonymous - Posted on 29 January 2023
I asked to see a doctor but was seen by a nurse. Who was very helpful but I wanted to see a doctor. I do not wish to receive emails and messages about questionaires and patient experience . Its more productive that the surgery spends time on sorting out its problems than analysing customer data and sending out countless messages. A patient can directly complain to the Practice Manager who should reply instead of looking through questionnaire results like this one. A far more fruitful way to spend the budget would be on having another doctor or nurse . Another point : Receptionists are not medically trained so why do they make decisions on the priority of whether a patient sees a doctor or not.
Visited January 2023
Review titled THE PINN MEDICAL CENTRE
Replied on 15 February 2023
Dear Patient Thank you for your feedback on our service you received from The Pinn Medical Centre. We are sorry that you are finding it difficult to get an appointment to see a doctor at The Pinn. On average we handle over 4000 calls every week at the surgery. Whilst we do understand how frustrating it must be to get access to your GP you may be interested to know that The Pinn provides 1440 appointments per week which is the number recommended by the BMA for a practice its size. In addition, it provides 627 GP Access Centre appointments per week. It is also unfortunate that every week we have an average of 60 patients who do not attend their appointments – these are appointments that could have been used by another patient. We are sorry that you felt our service did not meet with your expectations. Our intention is only to help patients in the most pleasant and efficient way we can. We have reflected on your comments and have shared your thoughts with our management team. Please feel free to contact us at The Pinn Medical Centre at pinn.mc@nhs.net Kind regards Patient Liaison Officer at The Pinn Medical Centre.