THE PINN MEDICAL CENTRE
37 Love Lane, Pinner, Middlesex, HA5 3EEContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Dont agree with online appointment
Rated 3 stars out of 5
by Anonymous - Posted on 22 February 2023
The new Patches system which is online booking and screening system to prioterise appointment i dont agree with. This is penalising the elderley and the disabled. This in my view is very discremenatory. To make matters worse. The system when full closes down and you have to wsit for the following day. This is crazy. The whole system needs to be reviewed. Bring it some human intervention when booking an appointment.
Visited February 2023
Review titled THE PINN MEDICAL CENTRE
Replied on 02 March 2023
Dear Patient Thank you for your feedback on our service you received from The Pinn Medical Centre. We are sorry that you are finding it difficult to get an appointment to see a doctor at The Pinn. On average we handle over 4000 calls every week at the surgery. Whilst we do understand how frustrating it must be to get access to your GP you may be interested to know that The Pinn provides 1440 appointments per week which is the number recommended by the BMA for a practice its size. In addition, it provides 627 GP Access Centre appointments per week. It is also unfortunate that every week we have an average of 60 patients who do not attend their appointments – these are appointments that could have been used by another patient. We are sorry that you felt our service did not meet with your expectations. Our intention is only to help patients in the most pleasant and efficient way we can. We have reflected on your comments and have shared your thoughts with our management team. We are trying our very best to improve our booking system and apologies for the inconvenience this has caused you. Please feel free to contact us at The Pinn Medical Centre at pinn.mc@nhs.net We are an “Outstanding” rated practice by the CQC. We have also recently been rated one of the top practices in Harrow for providing face to face appointments at a national level. https://www.dailymail.co.uk/health/article-11674249/How-bad-GP-definitive-guide-UKs-NHS-practices.html Kind regards Patient Liaison Officer at The Pinn Medical Centre.
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Review titled Listening is a skill
Rated 5 stars out of 5
by LG Williams - Posted on 09 February 2023
I have been with this practice for over 12 years. My current GP is compassionate, kind and listens to me. This was especially helpful at this visit. Also, she has taken the time to understand all aspects of my health.
Visited February 2023
Review titled THE PINN MEDICAL CENTRE
Replied on 15 February 2023
Dear LG Williams We would like to thank you for sharing your positive feedback with us about your care you received at The Pinn Medical Centre. We are delighted to hear that your experience was a positive one and that our service and treatment is of good standard. The care of our patients is very important to us and it is always very nice to hear such positive feedback, your feedback is valuable to us, as we are always looking for ways to improve our service. Please feel free to contact us at The Pinn Medical Centre at pinn.mc@nhs.net Kind regards Patient Liaison Officer at the Pinn Medical Centre
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Review titled Good Practice
Rated 4 stars out of 5
by Mailvaganam Siva Kumar - Posted on 27 February 2023
The doctor was very good. The receptionist and seating is good. Booking a slot using Patches is a bit difficult, once you get an appointment, treatment is good.
Visited February 2023
Review titled THE PINN MEDICAL CENTRE
Replied on 01 March 2023
Dear Mailvaganam Siva Kumar We would like to thank you for sharing your positive feedback with us about your care you received at The Pinn Medical Centre. We are delighted to hear that your experience was a positive one and that our service and treatment is of good standard. The care of our patients is very important to us and it is always very nice to hear such positive feedback, your feedback is valuable to us, as we are always looking for ways to improve our service. Please feel free to contact us at The Pinn Medical Centre at pinn.mc@nhs.net Kind regards Patient Liaison Officer at the Pinn Medical Centre
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Review titled Chest pain
Rated 2 stars out of 5
by Anonymous - Posted on 27 February 2023
My daughetr was suffering from chest pain and the Gp was quite rude. She was not taking it seriously and after a short chat ask us to leave. She was keep talking about her daughter and teenagers habit when describibg my daughter's daily life. I was feeling like she was annoyed to look after patient. As she said, my daughter is young, dont worry as only over 60s get heart problem !?
Visited February 2023
Review titled THE PINN MEDICAL CENTRE
Replied on 02 March 2023
Dear Patient Thank you for your feedback on the service you have received from The Pinn Medical Centre. We are sorry that you felt our services did not meet with your expectations. Our intention was not to cause you further discomfort – but to try and get your health needs addressed in the most efficient way possible. We will share your feedback with our management team. Please feel free to contact us at The Pinn Medical Centre at pinn.mc@nhs.net We are an “Outstanding” rated practice by the CQC. We have also recently been rated one of the top practices in Harrow for providing face to face appointments at a national level. https://www.dailymail.co.uk/health/article-11674249/How-bad-GP-definitive-guide-UKs-NHS-practices.html Kind Regards Patient Liaison Officer at The Pinn Medical Centre.
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Review titled Very good practice…..
Rated 5 stars out of 5
by The Inspector - Posted on 02 February 2023
Pinn Medical doctors always found to be knowledgable and helpful. Reception staff majority of time good. Very busy at times.
Visited February 2023
Review titled THE PINN MEDICAL CENTRE
Replied on 21 February 2023
Dear Inspector Thank you very much for sharing your experience of your care at the Pinn Medical Centre. We are delighted to hear that you feel the service and treatment you have received has been of such a good standard. The care of our patients is very important to us and it is always very nice to hear such positive feedback. Please feel free to contact us at The Pinn Medical Centre at pinn.mc@nhs.net We are an “Outstanding” rated practice by the CQC. We have also recently been rated one of the top practices in Harrow for providing face to face appointments at a national level. https://www.dailymail.co.uk/health/article-11674249/How-bad-GP-definitive-guide-UKs-NHS-practices.html Kind Regards Patient Liaison Officer at The Pinn Medical Centre.
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Review titled Always feel cared for
Rated 5 stars out of 5
by Maria - Posted on 27 February 2023
Getting an appointment is very hard but once you do get to see a doctor i always feel listened to and checked thoroughly.
Visited February 2023
Review titled THE PINN MEDICAL CENTRE
Replied on 28 February 2023
Dear Maria We would like to thank you for sharing your positive feedback with us about your care you received at The Pinn Medical Centre. We are delighted to hear that your experience with The Pinn was a positive one and that our service and treatment is of high standard. The care of our patients is very important to us and it is always very nice to hear such positive feedback, your feedback is valuable to us. Thank you so much for taking the time to leave us your feedback. Kind regards Patient Liaison Officer at The Pinn Medical Centre.
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Review titled Very good practice.
Rated 5 stars out of 5
by Anonymous - Posted on 28 February 2023
I contacted the practice this morning after 9am using their Patchs online system, and I was given a face to face appointment with the GP for this afternoon.
Visited February 2023
Review titled THE PINN MEDICAL CENTRE
Replied on 01 March 2023
Dear Patient Thank you very much for sharing your experience of your care at the Pinn Medical Centre. We are delighted to hear that you feel the service and treatment you have received has been of such a high standard. The care of patients is very important to us and it is always very nice to hear such positive feedback. We will share your feedback with our management team. Please feel free to contact us at The Pinn Medical Centre at pinn.mc@nhs.net We are an “Outstanding” rated practice by the CQC. We have also recently been rated one of the top practices in Harrow for providing face to face appointments at a national level. https://www.dailymail.co.uk/health/article-11674249/How-bad-GP-definitive-guide-UKs-NHS-practices.html Kind Regards Patient Liaison Officer at The Pinn Medical Centre.
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Review titled Excellent service
Rated 5 stars out of 5
by Joy Chittleborough - Posted on 30 January 2023
Telephoned Patches around 8am this morning and an appointment was organised for the same day. I was seen by a Dr who was extremely thorough and an ECG was also arranged whilst I was at the surgery.
Visited January 2023
Review titled THE PINN MEDICAL CENTRE
Replied on 15 February 2023
Dear Joy Chittleborough We would like to thank you for sharing your positive feedback with us about your care you received at The Pinn Medical Centre. We are delighted to hear that your experience was a positive one and that our service and treatment is of excellent standard. The care of our patients is very important to us and it is always very nice to hear such positive feedback, your feedback is valuable to us, as we are always looking for ways to improve our service. Please feel free to contact us at The Pinn Medical Centre at pinn.mc@nhs.net Kind regards Patient Liaison Officer at the Pinn Medical Centre
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Review titled Great Practice
Rated 5 stars out of 5
by Anonymous - Posted on 23 January 2023
I use patches to book appointments. I get appointments quicker. They respond almost immediately. There are many dcotors.
Visited January 2023
Review titled THE PINN MEDICAL CENTRE
Replied on 15 February 2023
Dear Patient We would like to thank you for sharing your positive feedback with us about your care you received at The Pinn Medical Centre. We are delighted to hear that your experience was a positive one and that our service and treatment is of good standard. The care of our patients is very important to us and it is always very nice to hear such positive feedback, your feedback is valuable to us, as we are always looking for ways to improve our service. We will pass your feedback on to our management team. Please feel free to contact us at The Pinn Medical Centre at pinn.mc@nhs.net Kind regards Patient Liaison Officer at the Pinn Medical Centre
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Review titled good practice
Rated 5 stars out of 5
by Anonymous - Posted on 30 January 2023
I went on Patch this morning to make an appt with any GP. I answered the various questions online according to the best of my knowledge Got a call late fr PMC around 10 am —offering me an appt at 10.30 same day — of which i was surprised . Thank you so much for taking me seriously. I was examined and prescribed meds. I feel a lot better tonite.
Visited January 2023
Review titled THE PINN MEDICAL CENTRE
Replied on 15 February 2023
Dear Patient We would like to thank you for sharing your positive feedback with us about your care you received at The Pinn Medical Centre. We are delighted to hear that your experience was a positive one and that our service and treatment is of good standard. The care of our patients is very important to us and it is always very nice to hear such positive feedback, your feedback is valuable to us, as we are always looking for ways to improve our service. We at The Pinn Medical Centre are delighted that you got an appointment and that we were able to assist you with your health concerns. Please feel free to contact us at The Pinn Medical Centre at pinn.mc@nhs.net Kind regards Patient Liaison Officer at the Pinn Medical Centre