THE PINN MEDICAL CENTRE
37 Love Lane, Pinner, Middlesex, HA5 3EEContact details and opening times
Patient ratings and reviews
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Help others by sharing your thoughts and experiences about THE PINN MEDICAL CENTRE .
Reviews
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Review titled Very slick service
Rated 4 stars out of 5
by Stephen Dirs - Posted on 27 March 2023
I had returned from abroad with some medical issues and needed to see a doctor. I made an appointment through Patches on Monday and was seen by a doctor within 2 hours which is truly excellent. I did not need to use the telephone as all their processes are on line which worked excellently. The care and advice I received was of the highest quality and further tests were arranged to diagnose/ understand my condition and to plan for further treatment if necessary. This truly exceeded my expectations
Visited March 2023
Review titled THE PINN MEDICAL CENTRE
Replied on 29 March 2023
Dear Stephen Dirs We would like to thank you for sharing your positive feedback with us about your care you received at The Pinn Medical Centre. We are delighted to hear that your experience with the Pinn Medical Centre was a positive one and that our service and treatment is of excellent standard. We are delighted that PATCHS worked well for you and an appointment was given so you could rise your concerns and that the care and advice was of high quality. The care of our patients is very important to us and it is always very nice to hear such positive feedback, your feedback is valuable to us. We will pass you feedback to our management team. Kind regards Patient Liaison Officer at the Pinn Medical Centre
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Review titled Good practice
Rated 4 stars out of 5
by Ian Silverstone - Posted on 14 February 2023
Seen promptly following request on Patches. Consultation was thorough followed by blood test organised at short notice
Visited February 2023
Review titled THE PINN MEDICAL CENTRE
Replied on 15 February 2023
Dear Ian Silverstone We would like to thank you for sharing your positive feedback with us about your care you received at The Pinn Medical Centre. We are delighted to hear that your experience was a positive one and that our service and treatment is of good standard. The care of our patients is very important to us and it is always very nice to hear such positive feedback, your feedback is valuable to us, as we are always looking for ways to improve our service. We will pass your feedback on to our management team. Please feel free to contact us at The Pinn Medical Centre at pinn.mc@nhs.net Kind regards Patient Liaison Officer at the Pinn Medical Centre
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Review titled Helpful but…..
Rated 3 stars out of 5
by Anonymous - Posted on 14 February 2023
Booked an appointment via the app. Given time and arrived and logged in using the touchscreen. Actually got to see GP 40 minutes later than appointment time .
Visited February 2023
Review titled THE PINN MEDICAL CENTRE
Replied on 15 February 2023
Dear Patient Thank you for your feedback on the service you have received from The Pinn Medical Centre. We are sorry that you felt our services did not meet with your expectations. Our intention was not to cause you further discomfort – but to try and get your health needs addressed in the most efficient way possible. We are sorry that you had to wait 40 minutes after your appointment time, if you would like to discuss this further please send an email to the address below. We will pass your feedback on to our management team. Please feel free to contact us at The Pinn Medical Centre at pinn.mc@nhs.net Kind Regards Patient Liaison Officer at The Pinn Medical Centre.
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Review titled Very efficient service
Rated 5 stars out of 5
by Diana Nuttall - Posted on 21 February 2023
Using patches I got an appointment within an hour. I felt the doctor acted quickly to diagnose my problem. I got a blood test in the next hour. Doctor referred me to hospital and I was offered an appointment the next day.
Visited February 2023
Review titled THE PINN MEDICAL CENTRE
Replied on 28 February 2023
Dear Diana Nuttall We would like to thank you for sharing your positive feedback with us about your care you received at The Pinn Medical Centre. We are delighted to hear that your experience with The Pinn was a positive one and that our service and treatment is of high standard. The care of our patients is very important to us and it is always very nice to hear such positive feedback, your feedback is valuable to us. Thank you so much for taking the time to leave us your feedback. Kind regards Patient Liaison Officer
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Review titled Helpful, quick and courteous
Rated 5 stars out of 5
by Anonymous - Posted on 28 February 2023
I requested an appointment at 8.00am. I swiftly received a text and saw the doctor at 10.20am. To receive a same day appointment is very good. The doctor also arranged for blood tests and an ECG. The reception staff are so helpful and communicative.
Visited February 2023
Review titled THE PINN MEDICAL CENTRE
Replied on 02 March 2023
Dear Patient We would like to thank you for sharing your positive feedback with us about your care you received at The Pinn Medical Centre. We are delighted to hear that your experience with The Pinn was a positive one and that our service and treatment is of high standard. The care of our patients is very important to us and it is always very nice to hear such positive feedback, your feedback is valuable to us. Thank you so much for taking the time to leave us your feedback. Kind regards Patient Liaison Officer and Management Team at The Pinn Medical Centre.
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Review titled Impressive practice
Rated 5 stars out of 5
by Neelam Rani - Posted on 15 February 2023
Today (15th Feb), I had an appointment with my GP. He thoroughly asked my recent health issues and examined me. He provided detailed and seriousness of issues. My GP was very organized.
Visited February 2023
Review titled THE PINN MEDICAL CENTRE
Replied on 21 February 2023
Dear Neelam Rani Thank you very much for sharing your experience of your care at the Pinn Medical Centre. We are delighted to hear that you feel the service and treatment you have received has been of such a high standard. The care of our patients is very important to us and it is always very nice to hear such positive feedback. We will share your thoughts with our management team. Please feel free to contact us at The Pinn Medical Centre at pinn.mc@nhs.net We are an “Outstanding” rated practice by the CQC. We have also recently been rated one of the top practices in Harrow for providing face to face appointments at a national level. https://www.dailymail.co.uk/health/article-11674249/How-bad-GP-definitive-guide-UKs-NHS-practices.html Kind Regards Patient Liaison Officer at The Pinn Medical Centre.
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Review titled On the ball
Rated 5 stars out of 5
by John Jenkins - Posted on 15 February 2023
I contacted the surgery on Patches for a face to face appointment thinking it will be a few days but amazingly I have an appointment on the same day. It’s a great practice both doctors and staff .
Visited February 2023
Review titled THE PINN MEDICAL CENTRE
Replied on 21 February 2023
Dear John Jenkins Thank you very much for sharing your experience of your care at the Pinn Medical Centre. We are delighted to hear that you feel the service and treatment you have received has been of such a high standard. The care of patients is very important to us and it is always very nice to hear such positive feedback. We will share your thoughts with our management team. Please feel free to contact us at The Pinn Medical Centre at pinn.mc@nhs.net We are an “Outstanding” rated practice by the CQC. We have also recently been rated one of the top practices in Harrow for providing face to face appointments at a national level. https://www.dailymail.co.uk/health/article-11674249/How-bad-GP-definitive-guide-UKs-NHS-practices.html Kind Regards Patient Liaison Officer at The Pinn Medical Centre.
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Review titled People are lovely
Rated 5 stars out of 5
by Maueeen Gibbon - Posted on 27 February 2023
Love it that you can get an appointment on the same day. The Doctor phones you and has a chat and then you can see a doctor face to face.
Visited February 2023
Review titled THE PINN MEDICAL CENTRE
Replied on 28 February 2023
Dear Maureen Gibbon We would like to thank you for sharing your positive feedback with us about your care you received at The Pinn Medical Centre. We are delighted to hear that your experience was a positive one and that our service and treatment is of excellent standard. The care of our patients is very important to us and it is always very nice to hear such positive feedback, your feedback is valuable to us, as we are always looking for ways to improve our service. Please feel free to contact us at The Pinn Medical Centre at pinn.mc@nhs.net Kind regards Patient Liaison Officer at the Pinn Medical Centre
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Review titled Excellent and fast responses
Rated 5 stars out of 5
by Lesley - Posted on 27 February 2023
I recently had to contact the Practice with queries on a very painful condition three times over a period of 2 weeks, using the online Patchs service. I wasn’t hopeful on what to expect. However, each time I received a telephone call within a few hours of each request and given a face to face appointment with a Doctor on that day. Such an excellent response at a worrying time.
Visited February 2023
Review titled THE PINN MEDICAL CENTRE
Replied on 02 March 2023
Dear Lesley We would like to thank you for sharing your positive feedback with us about your care you received at The Pinn Medical Centre. We are delighted to hear that your experience was a positive one and that our service and treatment is of excellent standard. The care of our patients is very important to us and it is always very nice to hear such positive feedback, your feedback is valuable to us, as we are always looking for ways to improve our service. Please feel free to contact us at The Pinn Medical Centre at pinn.mc@nhs.net Kind regards Patient Liaison Officer at the Pinn Medical Centre
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Review titled Excellent Support
Rated 5 stars out of 5
by Anonymous - Posted on 01 March 2023
As always my husband and I felt very supported by The Pinn Medical Centre. From the initial contact via the Patchs system through the call back and consultation, all was efficient yet caring. One could not ask for better.
Visited February 2023
Review titled THE PINN MEDICAL CENTRE
Replied on 02 March 2023
Dear Patient We would like to thank you for sharing your positive feedback with us about your care you received at The Pinn Medical Centre. We are delighted to hear that your experience with The Pinn was a positive one and that our service and treatment is of excellent standard. The care of our patients is very important to us and it is always very nice to hear such positive feedback, your feedback is valuable to us. Thank you so much for taking the time to leave us your feedback. We will share your feedback with our management team. Kind regards Patient Liaison Officer at The Pinn Medical Centre.