THE PINN MEDICAL CENTRE
37 Love Lane, Pinner, Middlesex, HA5 3EEContact details and opening times
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Reviews
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Review titled Some receptionists need to change their attitude
Rated 2 stars out of 5
by Farrah Abutarraf - Posted on 12 June 2023
My son’s appointment was delayed by an hour today. The first receptionist explained that the dr had an incident with a patient and that’s why she was running late. However, when I asked the other receptionist for an update , she was rude and declined to message the dr to give me an update. She said she wouldn’t disturb the dr and I am expected to wait and she can’t tell me how long it’ll take and that these things happen! Her tone wasnt nice and she saw that my child was getting fussy after an hour of waiting but she spoke to me with complete inconsideration. I’ve had multiple incidents where receptionists were rude to me in the past and the complaints I’ve raised brought no results whatsoever. This receptionist need to recognise she’s dealing with already unwell and distressed individuals and treating them this way is completely unacceptable.
Visited June 2023
Review titled THE PINN MEDICAL CENTRE
Replied on 11 July 2023
Dear Farrah Abutarraf Thank you for your feedback on the service you have received from the Pinn Medical Centre. We are sorry that you felt our services did not meet with your expectations. We would welcome the opportunity to address the concerns you have noted in your feedback. Please do contact the surgery on pinn.mc@nhs.net so that we can try and resolve your query. Kind Regards Patient Liaison Officer at the Pinn Medical Centre
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Review titled Efficient Care
Rated 5 stars out of 5
by Anonymous - Posted on 12 June 2023
Practice is always busy however this does not compromise the care and efficiency of the gps, nurses and staff. Well-being provisions, support and care is attentive and helpful.
Visited June 2023
Review titled THE PINN MEDICAL CENTRE
Replied on 22 June 2023
Dear Patient We would like to thank you for sharing your positive feedback with us about your care you received at The Pinn Medical Centre. We are delighted to hear that your experience was a positive one and that our service and treatment is of excellent standard. We are also delighted that the care and efficiency of all the staff is helpful and supportive when you come to the practice. The care of our patients is very important to us and it is always very nice to hear such positive feedback, your feedback is valuable to us. We will pass your feedback on to our management team. Kind regards Patient Liaison Officer at the Pinn Medical Centre
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Review titled Good practice
Rated 5 stars out of 5
by Anonymous - Posted on 21 June 2023
I was called to review my annual Blood test taken last week. A friendly chat and to follow up appointments booked for further Check. Was listened to and free of intimation . Good professional opinion exchanged and advice given Medications reviewed. Thanks
Visited June 2023
Review titled THE PINN MEDICAL CENTRE
Replied on 22 June 2023
Dear Patient We would like to thank you for sharing your positive feedback with us about your care you received at The Pinn Medical Centre. We are delighted to hear that your experience was a positive one and that our service and treatment is of good standard. We are also delighted that all our staff are friendly and professional. The care of our patients is very important to us and it is always very nice to hear such positive feedback, your feedback is valuable to us. We will pass your feedback on to our management team. Kind regards Patient Liaison Officer at the Pinn Medical Centre
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Review titled Patches - why??
Rated 4 stars out of 5
by Peter - Posted on 02 June 2023
When you see a doctor- great but the keffuffle beforehand!!! 4 attempts through Patches and a not very helpful reception just winds the patient up
Visited June 2023
Review titled THE PINN MEDICAL CENTRE
Replied on 06 June 2023
Dear Peter Thank you very much for sharing your experience of your care at the Pinn Medical Centre. We are delighted to hear that you feel the service and treatment you have received has been of such a great standard. The care of patients is very important to us and it is always very nice to hear such positive feedback. We are sorry that you could not get on to Patches and that you found our reception staff unhelpful. We would like to apologies for the inconivence this has caused you. We will pass your feedback on to our management team. Please feel free to contact us at The Pinn Medical Centre at pinn.mc@nhs.net if you would like to discuss this further. Kind Regards Patient Liaison Officer at The Pinn Medical Centre.
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Review titled Great GP practice
Rated 4 stars out of 5
by Anonymous - Posted on 15 June 2023
This GP surgery is like a marmite, but overall my experience with the Doctors and faculties has been very good, except 1 or 2 doctors.
Visited June 2023
Review titled THE PINN MEDICAL CENTRE
Replied on 22 June 2023
Dear Patient We would like to thank you for sharing your positive feedback with us about your care you received at The Pinn Medical Centre. We are delighted to hear that your experience was a positive one and that our service and treatment is of great standard. The care of our patients is very important to us and it is always very nice to hear such positive feedback, your feedback is valuable to us. We will pass your feedback on to our management team. Kind regards Patient Liaison Officer at the Pinn Medical Centre
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Review titled Responsive doctor’s surgery
Rated 5 stars out of 5
by Susan Stalley - Posted on 13 June 2023
I needed a doctors appointment again for the third time in three weeks. As before I was able to see a doctor the same day and have a diagnosis and treatment plan.
Visited June 2023
Review titled THE PINN MEDICAL CENTRE
Replied on 22 June 2023
Dear Susan Stalley We would like to thank you for sharing your positive feedback with us about your care you received at The Pinn Medical Centre. We are delighted to hear that your experience was a positive one and that our service and treatment is of excellent standard. We are also delighted that you got an appointment the same day and had your health concerns addressed and a treatment plan in place. The care of our patients is very important to us and it is always very nice to hear such positive feedback, your feedback is valuable to us. We will pass your feedback on to our management team. Kind regards Patient Liaison Officer at the Pinn Medical Centre
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Review titled Always a quick response
Rated 5 stars out of 5
by Anonymous - Posted on 21 June 2023
Thank you Pinner Medical Staff always compassionate, never feel rushed there. When your feeling poorly the last thing you need is to feel rushed and unwelcoming but staff on the front desk are always polite and helpful !!
Visited June 2023
Review titled THE PINN MEDICAL CENTRE
Replied on 22 June 2023
Dear Patient We would like to thank you for sharing your positive feedback with us about your care you received at The Pinn Medical Centre. We are delighted to hear that your experience was a positive one and that our service and treatment is of excellent standard. We are also delighted that you never feel rushed and that all our staff are compassionate and helpful. The care of our patients is very important to us and it is always very nice to hear such positive feedback, your feedback is valuable to us. We will pass your feedback on to our management team. Kind regards Patient Liaison Officer at the Pinn Medical Centre
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Review titled Immediate response
Rated 5 stars out of 5
by Anonymous - Posted on 05 June 2023
I logged on to Patchs at 8.00am with an ongoing issue and concerns I had around medication. By 8.20 I had been contacted about a face to face appointment and a very kind GP advised, prescribed medication and wrote me up for an X-ray.
Visited June 2023
Review titled THE PINN MEDICAL CENTRE
Replied on 09 June 2023
Dear Patient We would like to thank you for sharing your positive feedback with us about your care you received at The Pinn Medical Centre. We are delighted to hear that your experience was a positive one and that our service and treatment is of excellent standard. We are also delighted that you got your ongoing concerns addressed by our very kind doctor. The care of our patients is very important to us and it is always very nice to hear such positive feedback, your feedback is valuable to us. Kind regards Patient Liaison Officer at the Pinn Medical Centre
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Review titled Great surgery - always do their best to help
Rated 5 stars out of 5
by Anonymous - Posted on 26 June 2023
needed urgent appoint for my dad (i'm his carer) He had recently been hospitalised for 2 weeks with a UTI and there were signs it was back. Got appointment for 10.40 on the day. productive appointment with lovely doctor and left with strong antibiotics, clear advise and follow up instruction fir 6 weeks time.
Visited June 2023
Review titled THE PINN MEDICAL CENTRE
Replied on 11 July 2023
Dear Patient We would like to thank you for sharing your positive feedback with us about your care you received at The Pinn Medical Centre. We are delighted to hear that your experience was a positive one and that our service and treatment is of great standard. We are also delighted that you got an appointment and your Father's health concerns which were addressed and medication was given. We also please the doctor was lovely during your consultation giving clear advice. The care of our patients is very important to us and it is always very nice to hear such positive feedback, your feedback is valuable to us. We will pass your feedback on to our management team. Kind regards Patient Liaison Officer at the Pinn Medical Centre
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Review titled Had a follow up appointment from previous visit
Rated 1 star out of 5
by JDS - Posted on 02 June 2023
Had severe back pain issue. Following initial Gp consultation I Had X-ray on 18Jan. Got result 7th March! Chased few times. Could not see Gp as going on long holiday for 3 months. Surgery was aware of this. Today wanted follow up following an update from me on patches of private consultation I had to have whilst abroad due to’ excruciating back pain. Todays Gp had not even read it! Asked me why I was there! Explained, informed her I have sent an update and also for follow up on X-ray result from March & further treatment surgery wanted to refer me for. Gp Offered no alternative solution to tablets I am taking or any form of referral for physio etc! She said hope I got enough supply as medication given abroad not available or used here. She looked up names on internet. I asked if similar available- told no. I asked for private referral as well as I have Pvt medical cover. I do not visit GP unless absolutely necessary. Last Visit I had was over 11 years ago! I was in the room for no more than five minutes! She just quickly scanned eyes on the copy of the report I sent. No seriousness demonstrated. She said have private consultation, see results and then contact surgery again to see if further treatments can be on Nhs! This is not what I have paid Ni contributions for past 48 years! Very disappointed. I Made special journey from Thurrock Grays for appointment as I arrived last night and was there. I had asked for an appointment on Saturday or Monday and was told not available. Next non urgent appointment offered to see the Gp for follow- up was 19th January despite the information I gave on Patches questionnaire. The Gp did not even check my Bp! I do not wish to see this Gp ever again. The least she could have done prior to calling me was read up on my notes, look at X-ray report and document of Private report I sent through on Patches. What was the point of doing all that on patches! Seeing the Gp face to face today was wasted visit except I obtained private referral letter!She could have just done referral over the phone! Very disappointed.
Visited June 2023
Review titled THE PINN MEDICAL CENTRE
Replied on 09 June 2023
Dear JDS Thank you for your feedback on the service you have received from the Pinn Medical Centre. We are sorry that you felt our services did not meet with your expectations. We would welcome the opportunity to address the concerns you have noted in your feedback. Please do contact the surgery on pinn.mc@nhs.net so that we can try and resolve your concerns. Kind Regards Patient Liaison Officer at the Pinn Medical Centre