The Lodge Health Partnership
1 Hawkes Drive, Redbourn, St Albans, Hertfordshire, AL3 7BLContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Excellent service
Rated 5 stars out of 5
by Christine Read - Posted on 02 May 2024
I cannot fault this practice. They are very good at returning calls and very patient. They have been very very patient with me through all my visits. Thank you very much.
Visited May 2024
Review titled The Lodge Health Partnership
Replied on 10 June 2024
Lovely feedback, we are pleased to hear you had such a positive experience. We really appreciate you taking time to submit your review.
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Review titled Great Practice
Rated 4 stars out of 5
by Lucy Goodchild - Posted on 17 May 2024
I was seen on time, my Doctor was very pleasant, she explained everything well I didn’t feel rushed.
Visited May 2024
Review titled The Lodge Health Partnership
Replied on 07 June 2024
Lovely feedback, we are pleased to hear you had such a positive experience. We really appreciate you taking time to submit your review.
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Review titled Turnaround!
Rated 5 stars out of 5
by Anonymous - Posted on 01 June 2024
After a few years of struggle to get any type of service from our practice my experience the last two weeks has been nothing short of exemplary. The GP I saw yesterday was thorough, reassuring and caring. They single-handedly restored my faith in our village practice! Thank you.
Visited May 2024
Review titled The Lodge Health Partnership
Replied on 10 June 2024
Lovely feedback, we are pleased to hear you had such a positive experience. We really appreciate you taking time to submit your review.
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Review titled Great Practice
Rated 4 stars out of 5
by Anonymous - Posted on 21 May 2024
Very understanding of my anxiety. Helped me through the process well. Not a long wait time. Pleased with service quality.
Visited May 2024
Review titled The Lodge Health Partnership
Replied on 07 June 2024
Thanks for your lovely feedback. We appreciate you taking the time to do so. We will feedback to the teams as this is always nice to share.
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Review titled Wonderful!
Rated 5 stars out of 5
by Lisa - Posted on 16 May 2024
What a lovely doctor! I have seen her a few times now and she is absolutely amazing. I feel listened to and that she and the surgery have gone out of her way for me which I really appreciate. Many surgeries/doctors do not do this.
Visited May 2024
Review titled The Lodge Health Partnership
Replied on 07 June 2024
Lovely feedback, we are pleased to hear you had such a positive experience. We really appreciate you taking time to submit your review.
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Review titled It works well for me
Rated 5 stars out of 5
by Anonymous - Posted on 22 May 2024
Never enjoyable, but the experience was okay efficient friendly and minimal delay in seeing me all good really
Visited May 2024
Review titled The Lodge Health Partnership
Replied on 07 June 2024
Thanks for taking time to submit your feedback, we are grateful to hear of your experience. We share this feedback with the teams as it is always nice to let them know.
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Review titled Good Practice
Rated 4 stars out of 5
by Guido - Posted on 14 May 2024
I have received an excellent service from the doctor who patiently explained to me what my position was and from the receptionist who was very helpful
Visited May 2024
Review titled The Lodge Health Partnership
Replied on 07 June 2024
Lovely feedback, we are pleased to hear you had such a positive experience. We really appreciate you taking time to submit your review.
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Review titled Poor communication
Rated 3 stars out of 5
by Simon - Posted on 25 May 2024
I was asked to make an appointment for a diabetic review. I telephoned the practice and was No1 in the queue for over 30mins .I then decided to go direct to the surgery (The Lodge at St Albans ). The receptionist was quite glib saying she had only just returned from lunch and there appeared to only be a trainee left in charge. I then asked for a form for a blood test and was told the computer said I was not down for one. I said this was wrong but needless went to my appointment three or four days later. The first thing the nurse said was where are the blood test results. I now have made another appointment to go and have a blood test and following the result have to make an appointment for a telephone consultation with the nurse. I do not like wasting my time.
Visited May 2024
Review titled The Lodge Health Partnership
Replied on 07 June 2024
We are sorry to hear you were not satisfied and if you wish to discuss further, please contact the surgery at 01727 853107 thank you.
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Review titled Great practice
Rated 5 stars out of 5
by Nicola Murphy - Posted on 19 May 2024
The doctor was very thorough and made me feel that I’m getting the help that I need as my illness has been going on for a while now and not knowing what the diagnosis is has been very frustrating and draining so I’m hopeful now
Visited May 2024
Review titled The Lodge Health Partnership
Replied on 07 June 2024
Thanks for your lovely feedback. We appreciate you taking the time to do so. We will feedback to the teams as this is always nice to share.
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Review titled Professional and friendly
Rated 5 stars out of 5
by Anonymous - Posted on 22 May 2024
Nurse explained what she was doing and was very caring throughout. Bloods were taken at the same time to save me going back. Which is also positive to free up an appointment for another person.
Visited May 2024
Review titled The Lodge Health Partnership
Replied on 07 June 2024
Lovely feedback, we are pleased to hear you had such a positive experience. We really appreciate you taking time to submit your review.