The Lodge Health Partnership
1 Hawkes Drive, Redbourn, St Albans, Hertfordshire, AL3 7BLContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Excellent Doctor
Rated 5 stars out of 5
by William - Posted on 04 July 2024
Saw my regular doctor, she is very professional and caring. Nothing is too much trouble for her and she listens to what I have to say. Having a chronic condition with many different problems it is nice to have continuity of care, seeing the same doctor she understands what is going on and I do not have to explain everything each time I see her. She is a credit to the surgery.
Visited July 2024
Review titled The Lodge Health Partnership
Replied on 23 October 2024
Lovely feedback, we are pleased to hear you had such a positive experience. We really appreciate you taking time to submit your review.
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Review titled Good response & follow up from GP
Rated 4 stars out of 5
by Anonymous - Posted on 12 July 2024
Recently diagnosed with AF. Spoke to GP about continuing medication and was reassured that current meds OK but arranging blood tests to check no impact on kidneys. Also discussed knee issues & got positive response in that appointment for X-rays has already been arranged. It seems that if you get to speak directly to a GP service & response is very good.
Visited July 2024
Review titled The Lodge Health Partnership
Replied on 09 October 2024
Thanks for taking time to submit your feedback, we are grateful to hear of your experience. We share this feedback with the teams as it is always nice to let them know.
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Review titled Late arrival of the doctor
Rated 2 stars out of 5
by Anonymous - Posted on 11 June 2024
Disappointing to see the doctor arrive into surgery 10minutes late for the start of my appointment. Then a further 5+ mins for her to prepare herself before I am called in. This was the first appointment of the day, it leaves no hope for you to run on time if you are 15mins late with the first appointment of the day. The consultation was very good I have no issue there.
Visited June 2024
Review titled The Lodge Health Partnership
Replied on 07 October 2024
Thank you for your review - sometimes our doctors are held up in traffic but we are sorry you had to wait for your appointment
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Review titled Wonderful Redbourn phlebotomist
Rated 5 stars out of 5
by Pauline Tabor - Posted on 13 June 2024
A rare experience for me - blood extraction with no discomfort and no bruising - thank you Redbourn nurse. No more painful visits to St Albans hospital for me.
Visited June 2024
Review titled The Lodge Health Partnership
Replied on 17 July 2024
Thanks for taking time to submit your feedback, we are grateful to hear of your experience. We share this feedback with the teams as it is always nice to let them know.
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Review titled Consultation
Rated 4 stars out of 5
by Peter Jewell - Posted on 05 July 2024
Satisfactory. I was treated respectfully and received good advice. I am happy with this surgery. Thanks
Visited June 2024
Review titled The Lodge Health Partnership
Replied on 07 October 2024
Thanks for taking time to submit your feedback, we are grateful to hear of your experience. We share this feedback with the teams as it is always nice to let them know.
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Review titled Excellent practice
Rated 5 stars out of 5
by Anonymous - Posted on 30 June 2024
I was seen really quickly by an excellent physiotherapist who took great care to discuss and listen to my concerns.
Visited June 2024
Review titled The Lodge Health Partnership
Replied on 07 October 2024
Lovely feedback, we are pleased to hear you had such a positive experience. We really appreciate you taking time to submit your review.
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Review titled Caring and understanding
Rated 5 stars out of 5
by Julie - Posted on 16 June 2024
My GP took the time to listen to all my concerns and problems and I didn’t feel rushed at all. He was very caring and sympathetic and I came away from my consultation with a plan of action that I felt happy with.
Visited June 2024
Review titled The Lodge Health Partnership
Replied on 17 July 2024
Thanks for taking time to submit your feedback, we are grateful to hear of your experience. We share this feedback with the teams as it is always nice to let them know.
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Review titled Good practice
Rated 4 stars out of 5
by Lawrencia - Posted on 26 June 2024
The Dr that saw me introduced herself and asked how I am this made me feel welcomed and comfortable share my worries with her.
Visited June 2024
Review titled The Lodge Health Partnership
Replied on 07 October 2024
Thanks for your feedback, we appreciate you taking time to do so. We are please you see the benefits of us introducing the eConsult system.
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Review titled Excellent service and care
Rated 5 stars out of 5
by Ania Lichota - Posted on 22 June 2024
Appointment was for my 8yrs old. It was on time, very professionally held, we were given time and space to full discuss the condition. The referal to specialist arrived by email same day and was expertly written. Thank you for caring for us
Visited June 2024
Review titled The Lodge Health Partnership
Replied on 07 October 2024
Thanks for your lovely feedback. We appreciate you taking the time to do so. We will feedback to the teams as this is always nice to share.
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Review titled Great practice
Rated 4 stars out of 5
by Amy - Posted on 07 June 2024
Booked a routine appointment via the website. The Dr I saw was very thorough and I didn’t feel like she rushed. She listened, gave her opinion and then referred as requested. I came out with actions for more than the thing I went in with.
Visited June 2024
Review titled The Lodge Health Partnership
Replied on 10 June 2024
Thanks for taking time to submit your feedback, we are grateful to hear of your experience. We share this feedback with the teams as it is always nice to let them know.