The Lodge Health Partnership
1 Hawkes Drive, Redbourn, St Albans, Hertfordshire, AL3 7BLContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Quick response and listening ear
Rated 4 stars out of 5
by Anonymous - Posted on 05 July 2024
The surgery replied to my online request for an appt for mental health very quickly and the Dr was sympathetic and listened carefully
Visited July 2024
Review titled The Lodge Health Partnership
Replied on 23 October 2024
Lovely feedback, we are pleased to hear you had such a positive experience. We really appreciate you taking time to submit your review.
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Review titled Helpful staff and excellent GP
Rated 4 stars out of 5
by Anonymous - Posted on 11 July 2024
I saw the GP on three occasions, each time he listened to my concerns and involved me in decisions. He was considerate, professional and easy to talk ti.
Visited July 2024
Review titled The Lodge Health Partnership
Replied on 09 October 2024
Lovely feedback, we are pleased to hear you had such a positive experience. We really appreciate you taking time to submit your review.
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Review titled Only 1 chance to take telephone consultation
Rated 4 stars out of 5
by Anonymous - Posted on 26 July 2024
Disappointed that after waiting 3 weeks for a telephone appointment, they only called once. When you are working, you can’t always answer!
Visited July 2024
Review titled The Lodge Health Partnership
Replied on 23 October 2024
We are sorry to hear you were not satisfied and if you wish to discuss further, please contact the surgery.
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Review titled Great practice nurse
Rated 5 stars out of 5
by Anonymous - Posted on 11 July 2024
After a stressful wait my appointment with ….. was really good. She was professional, kind and knowledgeable. She put me at ease and and explained what she was doing. I left the surgery very happy and relieved.
Visited July 2024
Review titled The Lodge Health Partnership
Replied on 09 October 2024
Its great to hear that you had a positive experience with us, thank you for taking the time to respond. Your comments will be passed on
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Review titled Attention to detail
Rated 5 stars out of 5
by Charles Robb - Posted on 04 August 2024
The level of attention applied to my ongoing issues by the doctor looking after me has been exemplary. His knowledge and advice has without doubt enabled me to manage my medication regime , as has his cheerful and thoughtful personality. Many thanks.
Visited July 2024
Review titled The Lodge Health Partnership
Replied on 23 October 2024
Lovely feedback, we are pleased to hear you had such a positive experience. We really appreciate you taking time to submit your review.
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Review titled Great doctor
Rated 3 stars out of 5
by Katrina Brown - Posted on 30 July 2024
I had to see a Doctor for a medication review. Went through all of it no problems thankfully, the doctor was kind very personal good communication skills.
Visited July 2024
Review titled The Lodge Health Partnership
Replied on 23 October 2024
Thanks for taking time to submit your feedback, we are grateful to hear of your experience. We share this feedback with the teams as it is always nice to let them know.
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Review titled Well trained clinicians
Rated 5 stars out of 5
by Anonymous - Posted on 17 July 2024
The nurse did her job expertly. She worked professionally and was helpful. Being able to have a blood test locally was beneficial.
Visited July 2024
Review titled The Lodge Health Partnership
Replied on 21 October 2024
Thanks for taking time to submit your feedback, we are grateful to hear of your experience. We share this feedback with the teams as it is always nice to let them know.
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Review titled Reassuringly efficient & responsive
Rated 5 stars out of 5
by Sarah Hill - Posted on 27 July 2024
Always a good service , efficient & professional . The staff are friendly & helpful . I’d like to suggest an improvement to the call back service. Do you have a policy for call backs? I was called at 8.30am and was in the shower . I waited until 5.30pm for the call back . I was looking after grandchildren and felt it was so inconvenient to wait all day. Can I suggest you make a second call immediately following the first missed call to allow the patient to find phone , get out of shower, put children somewhere safe etc . I twice called back and the queue was 3 which could have been half an hour so just couldn’t hang on.
Visited July 2024
Review titled The Lodge Health Partnership
Replied on 21 October 2024
Thanks for your feedback, we appreciate you taking time to do so. We share this feedback amongst the teams as it is good for training.
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Review titled Repeated cancelled appointments
Rated 2 stars out of 5
by Anonymous - Posted on 13 July 2024
My physio appointment has been cancelled twice in succession. Once while I was in the surgery waiting room for one said appointment. The second was directly following a text confirming my appointment. Even though the surgery is open on a Saturday for physio apparently there is no reception staffed so it falls again to me to go out of my way to rebook and again wait within a queue to receive the care my en consult and follow up call said was important for me to be seen … 3 weeks and counting. Unreliable service
Visited July 2024
Review titled The Lodge Health Partnership
Replied on 09 October 2024
We are sorry to hear you were not satisfied and if you wish to discuss further, please contact the surgery at 01727 853107 thank you.
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Review titled Great practice
Rated 4 stars out of 5
by Maole whitbread - Posted on 29 July 2024
Easy to contact my gp through eConsuls, as I haven't seen my gp face to face for a long time, waiting wasn't so bad, very happy.
Visited July 2024
Review titled The Lodge Health Partnership
Replied on 23 October 2024
Thanks for your feedback, we appreciate you taking time to do so. We are please you see the benefits of us introducing the eConsult system.