The Lodge Health Partnership
1 Hawkes Drive, Redbourn, St Albans, Hertfordshire, AL3 7BLContact details and opening times
Patient ratings and reviews
Leave a review
Help others by sharing your thoughts and experiences about The Lodge Health Partnership.
Reviews
-
Review titled System isn`t good and wasteful.
Rated 2 stars out of 5
by Anonymous - Posted on 29 August 2024
Needed a doctor`s letter. Had to do econsult as that is all the surgery allows. Econsult is a nightmare, long and forces inaccurate information due to options to proceed. Got an appointment despite telling them all I needed was a letter confirming my condition. Had to phone anyway as appointment was not suitable, they insisted they could not write a letter until I had seen a doctor, thankfully managed to get an appointment at another date (earlier than the original). 40 mins after appointment time the doctor saw me. The doctor was a locum and said she could not write a letter as she was just a locum and would refer the letter request to admin. A long process that isn`t resolved and could have been completed without wasting everyone`s time.
Visited August 2024
Review titled The Lodge Health Partnership
Replied on 05 November 2024
We are sorry to hear you were not satisfied and if you wish to discuss further, please contact the surgery at 01727 853107 thank you.
-
Review titled Great practice
Rated 4 stars out of 5
by Sharon - Posted on 20 August 2024
Arrived at the surgery and waited to be seen, the doctor I saw was really nice, she told me what I was doing here and explained everything I needed to know as plain as can be, I found the information really helpful, thank you.
Visited August 2024
Review titled The Lodge Health Partnership
Replied on 29 October 2024
Thanks for taking time to submit your feedback, we are grateful to hear of your experience. We share this feedback with the teams as it is always nice to let them know.
-
Review titled No waiting, prompt and thorough review
Rated 5 stars out of 5
by S @ St Albans - Posted on 22 August 2024
I was attended to at the scheduled time for my appointment. Staff were knowledgeable and took the time to answer questions. Very happy with the service.
Visited August 2024
Review titled The Lodge Health Partnership
Replied on 29 October 2024
Thanks for taking time to submit your feedback, we are grateful to hear of your experience. We share this feedback with the teams as it is always nice to let them know.
-
Review titled confusing admin and response to e.consult
Rated 3 stars out of 5
by Anonymous - Posted on 09 August 2024
Have submitted an econsult, which was promptly replied with an offer of home visit, and promised a schedule confirming message. Message was never received so on day of visit I’ve contacted surgery to attain a time, was suggested lunch time. Immediately after received a text message to apologise for error, that home visit was not going ahead and was offered a face to face appointment was for 2 days after. Ended up with a phone appointment instead. Between econsult being submitted 5 days passed until I spoke with a GP to clarify my questions on medication. Regardless of emergency or outcome, the practice made a mess of appointments, creating a confusion to patient and wasting valuable time.
Visited August 2024
Review titled The Lodge Health Partnership
Replied on 05 November 2024
We are sorry to hear you were not satisfied and if you wish to discuss further, please contact the surgery at 01727 853107 thank you.
-
Review titled Good practice
Rated 4 stars out of 5
by Anonymous - Posted on 31 August 2024
Done an e consultation and got a phone call quickly for an appointment, staff have been very helpful and friendly
Visited August 2024
Review titled The Lodge Health Partnership
Replied on 05 November 2024
Thanks for taking time to submit your feedback, we are grateful to hear of your experience. We share this feedback with the teams as it is always nice to let them know.
-
Review titled Great Surgery
Rated 5 stars out of 5
by Shirley Albertson-Downey - Posted on 31 August 2024
The Dr I saw on 30.08.24 was extremely thorough with his examination and medical request. I was immediately put at ease as I entered the examination room. The Dr sent me the link to book my blood tests, making it easier to book. After I left, he then sent me a message to collect another form for a blood test. Extremely professional
Visited August 2024
Review titled The Lodge Health Partnership
Replied on 05 November 2024
Lovely feedback, we are pleased to hear you had such a positive experience. We really appreciate you taking time to submit your review.
-
Review titled Caring staff
Rated 5 stars out of 5
by Anonymous - Posted on 13 August 2024
Really lovely caring staff who carried out my procedure. Excellent bedside manner , explained everything and kept me as calm as possible.
Visited August 2024
Review titled The Lodge Health Partnership
Replied on 05 November 2024
Lovely feedback, we are pleased to hear you had such a positive experience. We really appreciate you taking time to submit your review.
-
Review titled Efficient practice
Rated 5 stars out of 5
by Eileen bye - Posted on 16 August 2024
It was easy to communicate, I received a prompt response and appointment with the GP; the GP took the time to explain what the indications meant, so I left the appointment better informed and hence less concerned. The referral was then made and notified the same day. Very efficient and reassuring.
Visited August 2024
Review titled The Lodge Health Partnership
Replied on 29 October 2024
Thanks for taking time to submit your feedback, we are grateful to hear of your experience. We share this feedback with the teams as it is always nice to let them know.
-
Review titled Kind Care
Rated 5 stars out of 5
by Anonymous - Posted on 06 August 2024
The nurse who gave me the ECG was kind and helpful. It is wonderful to have local care to which I can walk.
Visited August 2024
Review titled The Lodge Health Partnership
Replied on 05 November 2024
Thanks for taking time to submit your feedback, we are grateful to hear of your experience. We share this feedback with the teams as it is always nice to let them know.
-
Review titled Poor website and phone system
by Ruth Crowther - Posted on 13 August 2024
When I eventually spoke to a Dr, I had excellent advice. It was just the tortuous badly designed website and awful phone system together with a receptionist who didn’t listen to my queries, which made this a bad experience. I could have so easily given up and this took 4 phone calls and 2 visits to the surgery to resolve. No easy when you have a leg in a cast
Visited August 2024
Review titled The Lodge Health Partnership
Replied on 29 October 2024
We are sorry to hear you were not satisfied and if you wish to discuss further, please contact the surgery.