The Lodge Health Partnership
1 Hawkes Drive, Redbourn, St Albans, Hertfordshire, AL3 7BLContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled A Helpful Practice
Rated 4 stars out of 5
by Anonymous - Posted on 06 September 2024
The Lodge Practice were able to accept me as a temporary patient while I was staying in the area, and I was relieved to find I still received a prompt and thorough consultation with follow up blood tests and an xray, which meant I didn't lose time in getting a treatment to my condition.
Visited August 2024
Review titled The Lodge Health Partnership
Replied on 05 November 2024
Thanks for taking time to submit your feedback, we are grateful to hear of your experience. We share this feedback with the teams as it is always nice to let them know.
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Review titled Caring practice
Rated 5 stars out of 5
by Caroline - Posted on 20 October 2024
Went for Flu jab with mum, as carer, and discovered Crown Pharmacy had incorrectly recorded that Flubjab had already been given to my mum. Pharmacist, Practice Manager & Receptionist at Lodge Centre investigated about our concerns/worries that vaccine recorded incorrectly by Crown & may have been duplicated. The duty doctor took time to investigated with Toxiology hotline in order to reassure my worried mum. Thank you Dr and team.
Visited August 2024
The Lodge Health Partnership has not yet replied.
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Review titled Doctor was very helpful
Rated 4 stars out of 5
by Anonymous - Posted on 08 August 2024
I felt listened to, my questions were answered and as clarification was required the doctor plans to follow up with a consultant
Visited August 2024
Review titled The Lodge Health Partnership
Replied on 05 November 2024
Thanks for taking time to submit your feedback, we are grateful to hear of your experience. We share this feedback with the teams as it is always nice to let them know.
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Review titled Long wait
Rated 4 stars out of 5
by Colin Watkins - Posted on 14 August 2024
Had to wait a long time to see a doctor. But once seen excellent customer service while is ongoing.
Visited August 2024
Review titled The Lodge Health Partnership
Replied on 29 October 2024
Thanks for taking time to submit your feedback, we are grateful to hear of your experience. We share this feedback with the teams as it is always nice to let them know.
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Review titled Good practice
Rated 5 stars out of 5
by John - Posted on 13 August 2024
Very short wait time ,very professional and explained everything in detail,very polite and friendly even though it was a very hot day .excellent.
Visited August 2024
Review titled The Lodge Health Partnership
Replied on 29 October 2024
Thanks for taking time to submit your feedback, we are grateful to hear of your experience. We share this feedback with the teams as it is always nice to let them know.
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Review titled Hit and Miss
Rated 2 stars out of 5
by Anonymous - Posted on 12 August 2024
Sometimes they are amazing and respond to expnsults and book appointments really quickly.... Other times, good look getting a response and getting an appointment! Also one receptionist has been so rude to me down the phone when I was pregnant, I cried. Later that day, after my colleague told me I had to call back, I was sent to a&e and admitted to hospital. There was some initial teething issues with expnsults, and receptionists being rude with you calling to book appointments, when you can't submit e consults for young babies. Not sure if this has been rectified but it made me really anxious to seek help for my baby when it was needed as I knew it would be a battle. The rate in which they refer to 111 is ridiculous. I feel like your GP should be your first port of call, not 111 because your GP is unavailable. However, there has also been times where there has been a quick response to the econsult. Having to travel into St Albans for appointments is not ideal.
Visited August 2024
Review titled The Lodge Health Partnership
Replied on 29 October 2024
We are sorry to hear you were not satisfied and if you wish to discuss further, please contact the surgery.
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Review titled Caring GP
Rated 5 stars out of 5
by Roger Sandell - Posted on 15 August 2024
The doctor reviewed the condition for which the appointment was booked, and it was agreed that no treatment was required at this time.
Visited August 2024
Review titled The Lodge Health Partnership
Replied on 29 October 2024
Thanks for taking time to submit your feedback, we are grateful to hear of your experience. We share this feedback with the teams as it is always nice to let them know.
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Review titled Good appointment with nurse
Rated 3 stars out of 5
by Karen Oakley - Posted on 03 September 2024
Yes I was as I am do not like needles and would not like to be told to go to hospital for blood tests and after talking to the receptionist I got to see a nurse who is wonderful with me and I would like it out on my records that I only see her for blood tests thank you
Visited August 2024
Review titled The Lodge Health Partnership
Replied on 05 November 2024
Thanks for taking time to submit your feedback, we are grateful to hear of your experience. We share this feedback with the teams as it is always nice to let them know.
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Review titled Excellent service
Rated 5 stars out of 5
by Anonymous - Posted on 08 August 2024
A request online for attention to one ear blocked with wax had a quick response by phone and an appointment within two days. The appointment was quick and efficient and carried out in the most sympathetic and pleasant way. The ear is now completely normal. Excellent service, thank you.
Visited August 2024
Review titled The Lodge Health Partnership
Replied on 05 November 2024
Lovely feedback, we are pleased to hear you had such a positive experience. We really appreciate you taking time to submit your review.
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Review titled System isn`t good and wasteful.
Rated 2 stars out of 5
by Anonymous - Posted on 29 August 2024
Needed a doctor`s letter. Had to do econsult as that is all the surgery allows. Econsult is a nightmare, long and forces inaccurate information due to options to proceed. Got an appointment despite telling them all I needed was a letter confirming my condition. Had to phone anyway as appointment was not suitable, they insisted they could not write a letter until I had seen a doctor, thankfully managed to get an appointment at another date (earlier than the original). 40 mins after appointment time the doctor saw me. The doctor was a locum and said she could not write a letter as she was just a locum and would refer the letter request to admin. A long process that isn`t resolved and could have been completed without wasting everyone`s time.
Visited August 2024
Review titled The Lodge Health Partnership
Replied on 05 November 2024
We are sorry to hear you were not satisfied and if you wish to discuss further, please contact the surgery at 01727 853107 thank you.