The Grange Medical Practice
Fartown Grange, Spaines Road, Huddersfield, HD2 2QAContact details and opening times
Patient ratings and reviews
Leave a review
Help others by sharing your thoughts and experiences about The Grange Medical Practice.
Reviews
-
Review titled Poor Attitude Admin & Call Handlers
Rated 1 star out of 5
by Anonymous - Posted on 07 December 2022
Having read other reviews I couldn’t agree more based on my own recent & previous concerns. I have experienced the admin team and call handlers behave inappropriately and aggressively. I was recently treated very disrespectfully and laughed at by admin. I required urgent treatment by a Gp and was instead belittled by a senior admin worker. Who gave me medical advice when they were clearly not medically trained whatsoever. I was not given an appointment. I then got privately treated. I find this very dangerous practise. The admin was very rude & talked over other vulnerable patients & myself. My mental health suffered. I personally would avoid this practise and find more suitable practises with sympathetic receptionists. The staff are reluctant to help. Whether its prescriptions, routine or emergency appointments leading me to now find an alternative practice. I would advise the practice to review the attitude failure & need for retraining of staff that are not medically qualified. Hopefully this will enhance care.
Visited November 2022
Review titled The Grange Medical Practice
Replied on 08 December 2022
Dear anonymous patient I'm sorry to have received your review of your recent experience of the practice. I am disappointed that you have not raised this as a formal complaint with us at the practice, and I would encourage you to do so. It would not be acceptable for receptionists and call handlers to behave inappropriately, and that would be investigated immediately if it had beenr reported. Unfortunately it is difficult to identify you or the person(s) you have had contact with at the practice, so please do contact us to raise this incident as a complaint. I would like to assure you that, whilst our admin and reception colleagues are not trained to give medical advice, and it is outside of their remit to do so, they have recieved training in supporting patients to access the most appropraite appointment and help. This can include signposting patients to other supporting services, if a suitable appointment cannot be offered at the practice. Your feedback will be shared with our whole team at our next practice meeting and I'm sure we will all reflect on your comments. Please let us know about your experience the next time you visit/contact the practice and I hope things improve for you. Kind regards DS
-
Review titled Shingles vaccination
Rated 3 stars out of 5
by Anonymous - Posted on 12 December 2022
On time appointment quick and administered perfectly. No after reactions. Can’t say anymore but have to type more words before it will post, still not enough to post? No keep typing? Well still need more!
Visited November 2022
Review titled The Grange Medical Practice
Replied on 12 December 2022
Dear patient Thank you for taking the time to leave a review about your experience of having your shingles vaccination. Your feedback will be shared with our whole team at our next practice meeting. I hope you will return to leave feedback regularly to let us know how we are doing. Kind regards DS
-
Review titled Great improvement
Rated 4 stars out of 5
by Paul@mcnultyfs.co.uk - Posted on 05 December 2022
Have been patient at grange for many many years and experienced when it was one of the best in the area the last few years the practice not on its own along with most others in Huddersfield but I am pleased to say on my experience they have improved greatly answer the phone very quickly also reception very friendly and getting to see doctor much better so I am pleased to say great improvement hope this remains
Visited November 2022
Review titled The Grange Medical Practice
Replied on 05 December 2022
Dear Paul Thank you for taking the time to leave a review. I’m pleased that you have seen a change and improvement in the way the practice serves its patients. We know how important it is for patients to get through to someone on the phone quickly when they call, so we’re working hard to pick up 95% of calls first time and with an average wait of less than 3 minutes. This is happening regularly and patients really appreciate it. Your feedback will be shared with our whole team at our next practice meeting. Please leave regular reviews to let us know how we’re doing. Kind regards DS
-
Review titled Long wait times and rude service
Rated 2 stars out of 5
by Anonymous - Posted on 27 November 2022
Have been part of this practice for up to 15 years, out convenience to my Home but more often than not I have to resort to private healthcare as the geanage will give ridiculous wait times. 3 weeks to get a phone call appt, 2 weeks to get an ultrasound, 4 weeks for a blood test. By that time, your tesf results are invalid or you’ve ended up in hospital as I have. Some people at the grange are lovely but some are unnecessarily rude and snappy on the phone. Like out-of-nowhere unprovoked rudeness. Terrible attitude for people who should supposedly care.
Visited November 2022
Review titled The Grange Medical Practice
Replied on 27 November 2022
Dear patient I’m sorry to hear about your recent experience of our service. Our waiting time for blood tests are around 7-10 days and we are now able to offer this service at the Grange. Patients no longer need to go to Princess Royal or the hospital run phlebotomy service for a blood test. Unfortunately we have no influence on the waiting time for ultrasound. This is not a service we provide directly and we have to refer into a specialist service. Referrals are processed and sent by our team within 48 hours of our clinician requesting it. I’m sorry to hear your waiting time for an appointment was 3 weeks. This is longer than I’d like, and we are aiming to have all appointments seen within 7-10 days of being requested. It’s disappointing to hear you have encountered rude receptionists. Customer service is certainly something we hold in high regard. To support great customer service at the practice we have, since September this year, started surveying our patients who have called. We ask if the receptionist they spoke to was caring and helpful. Your feedback will be shared with our whole team at our next team meeting. Please do return to leave regular feedback and let us know how we’re doing next time you visit the surgery. Feel free to let us know what you think we can do to improve your experience next time. Kind regards DS
-
Review titled Good practice not had a problem
Rated 4 stars out of 5
by Anonymous - Posted on 26 November 2022
Had test results fairly quickly very quick appointment and follow up treatment arranged explained what my results where and the staff where very helpful
Visited November 2022
Review titled The Grange Medical Practice
Replied on 27 November 2022
Dear patient Thanks for leaving a review and rating your experience of having a test, getting the result and next steps for treatment. Our clinicians work really hard to file results within 24 hours of receiving them. This helps our admin team to inform patients of a new test result within 48 hours of receiving the result, and enables us to follow up quicker. Your feedback will be shared with our whole team at our next practice meeting. Please leave feedback regularly to let us know how we're doing, as well as leave suggestions about how we can get better. Kind regards DS
-
Review titled great practice
Rated 4 stars out of 5
by Anonymous - Posted on 15 November 2022
quickly dealt with, very professional service. I had to wait far too long after my appointment time .I don't hear too well so the practice of calling out names for interview is'nt good.why can't the screen be used.
Visited November 2022
Review titled The Grange Medical Practice
Replied on 15 November 2022
Dear patient Thanks for leaving a review. We try to see our patients on time in the main however, some presentations may require urgent intervention or response and this can cause delays in appointment times. It’s something we will monitor going forward. We absolutely can use the call screen to notify patients when it’s their turn, and that can be accompanied by a polite greeting at the waiting room door. Your suggestions will be shared with our whole team at our next practice meeting. I hope you will leave feedback regularly to let us know how we’re doing. Kind regards DS
-
Review titled Friendly staff
Rated 5 stars out of 5
by Comfort chibuye - Posted on 26 November 2022
Very helpful and friendly staff. From time of checking in to when i left, the service was superb. When i had an issue, it was straight away sorted
Visited November 2022
Review titled The Grange Medical Practice
Replied on 27 November 2022
Dear Comfort Thank you for taking the time to leave a review. It’s great to see you rate the service as 5-stars. Your feedback will be shared with our whole team. Please leave regular reviews to let us know how we’re doing and make your suggestions on how we can improve. Kind regards DS
-
Review titled Time keeping
Rated 4 stars out of 5
by Sharon Hemingway - Posted on 14 February 2023
The receptionist always try to facilitate your request and at times go above and beyond, my last GP appointment was disappointing as I had to wait nearly an hour after my appointment time to be seen baring in mind I should have been at work, also over the phone appointments don’t run effectively I had a recent appointment booked between 10am and 11am ensured I was out of class to receive the phone call unfortunately the call came at 11.10 I had left the room to deal with my class and missed the call I appreciate staff are extremely busy but unfortunately so am I I missed the call and had to rearrange appointments really need to be as on time as possible
Visited November 2022
Review titled The Grange Medical Practice
Replied on 15 February 2023
Dear Sharon Thank you for taking the time to leave a review and 4-star rating. I'm sorry to hear about your long wait to be seen at your appointment. This might occur if the clinician has urgent, emergency or complex appointments in clinic before your appointment. I'm pleased to hear our receptionists have been helpful for you. Our clinicians will always try to call you twice and will try to call during the time frame you specify. Our new online consultation service (available via our practice website) might help for any non-urgent requests/queries, and will allow our clinicians to email/SMS respond to you. Your feedback will be shared with our team at our next practice meeting and I hope you will leave regular reviews to let us know how we are doing. Kind regards DS
-
Review titled Great Practice
Rated 5 stars out of 5
by Anonymous - Posted on 15 November 2022
I recently moved to the area and needed to register with a new GP. I’m glad I was able to register with the Grange Group Practice. Right away the staff were very helpful and friendly. I am very happy with the care I have received.
Visited November 2022
Review titled The Grange Medical Practice
Replied on 15 November 2022
Dear patient I’m delighted to hear of your positive experience since moving to the area and joining the practice. We are keen to welcome new patients and I hope you, and all our new patients will be happy with the service we offer. Please come back and leave reviews regularly to let us know how we’re doing. Kind regards DS
-
Review titled Excellent practise
Rated 5 stars out of 5
by Andrew Gerard Cahill - Posted on 26 November 2022
Couldn't fault the service . Very helpful in difficult times these people are who we applauded. Very efficent and friendly
Visited November 2022
Review titled The Grange Medical Practice
Replied on 27 November 2022
Dear Andrew Thank you for taking the time to leave a review. I'm delighted you have rated your recent experience as 5-stars, and I'm sure our team will be too. I will share your feedback with the wider team at our next practice meeting. Please do continue to leave reviews here and let us know how we're doing. Kind regards DS