The Grange Medical Practice
Fartown Grange, Spaines Road, Huddersfield, HD2 2QAContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Telephone consultation
Rated 4 stars out of 5
by Anonymous - Posted on 13 December 2022
Telephone consultation happened extremely quickly after bring 17th in the queue. Prescribed after conversations, action very quickly.
Visited December 2022
Review titled The Grange Medical Practice
Replied on 13 December 2022
Dear patient Thank you for taking the time to leave a review. I’m delighted to learn that your request for advice and treatment was acted upon quickly. Your feedback will be shared with our whole team at our next practice meeting. Please leave regular reviews to let us know how we’re doing. Kind regards DS
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Review titled Good practice
Rated 4 stars out of 5
by Anonymous - Posted on 30 December 2022
Made an appointment for phone call appointment and it got brought forward a week which I wasn't expecting because they were fully booked which is understandable
Visited December 2022
Review titled The Grange Medical Practice
Replied on 30 December 2022
Dear patient Thank you for your review. Appointment waiting times is a massive challenge for our service and we try our best to offer a range of appointments across the next week to 10 days. Our call handlers are trained to record information provided by the patient and ensure they are booked into an appropriate appointment. I'm delighted to learn we were able to bring forward your appointment and it's nice to know you appreciate that, understanding the wider health care system pressures. Kind regards DS
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Review titled Caring treatment
Rated 5 stars out of 5
by Steven Rose - Posted on 11 November 2022
Calming expert relaxed treatment and care, from reception to the doctor and her nurses. Treatment was faultless and calm..despite me being nervous.
Visited November 2022
Review titled The Grange Medical Practice
Replied on 11 November 2022
Dear Steven Thank you for taking the time to leave a 5 star review. I'm really glad the treatment process was calming for you, despite your nerves. Our whole team will be delighted to receive this feedback and your comments will be shared at our next team meeting. Kind regards DS
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Review titled Good all round
Rated 3 stars out of 5
by Anonymous - Posted on 26 November 2022
The doctor visits every month and has been caring and professional. The practice nurses and nurse practitioner have been very good
Visited November 2022
Review titled The Grange Medical Practice
Replied on 27 November 2022
Dear patient Thank you for taking the time to leave a review and let us know how you feel about our service. Your feedback will be shared with our full team at our next meeting and I hope you will continue to leave feedback regularly. Kind regards DS
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Review titled Good service
Rated 4 stars out of 5
by Peter Dyson - Posted on 14 November 2022
Replied within 48 hours and phone call soon after. Call with Nurse was pleasant and efficient. Satisfactory conclusion
Visited November 2022
Review titled The Grange Medical Practice
Replied on 15 November 2022
Dear Peter Thank you for taking the time to leave a review. Your feedback will be shared with our whole team at our next meeting. Please leave reviews regularly to let us know how we’re doing. Kind regards DS
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Review titled Delayed medication
Rated 3 stars out of 5
by Gideon Calliste - Posted on 07 February 2023
A letter was sent from my physiotherapist at chapel allerton hospital (leeds) to the surgery; requesting that I be prescribed some medication for an ongoing medical condition.The said letter was post marked 18th November 2022.After several calls to the surgery enquiring about the requested medication, I'm yet to receive anything.
Visited November 2022
Review titled The Grange Medical Practice
Replied on 11 February 2023
Dear Gideon Thanks for leaving a review to let us know about your recent experience. I'm sorry to hear that communication from hospital to surgery was not as efficient as you would have hoped. I have asked a member of our team to contact you about this so we can fully investigate the matter and learn if there was any way we could have done better. We don't have control over letters being sent out from hospital and other organisations, but these can be sent electronically also, or patients can bring a paper copy to the surgery. Please be assured we do have a robust process in place for processing this type of correspondence, but we will look into this matter to ensure the process was followed. Please let us know how we're doing next time you visit or use the service. Kind regards DS
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Review titled Great practice
Rated 5 stars out of 5
by Anonymous - Posted on 17 November 2022
Great staff, good facilities,things are done in a timely manner,nothing too much trouble,reviews are kept up to date questions about improvements are always asked,couldn’t find a better practice in my opinion
Visited November 2022
Review titled The Grange Medical Practice
Replied on 27 November 2022
Dear patient Thank you for taking the time to leave a review. We are always keen to hear what patients think about the practice, and especially where there are suggestions on how we can improve. I am delighted that you have acknowledged the practice is highly engaged with patients and everything we do is centered around the patient experience. Your feedback will be shared with our full team at our next meeting. Kind regards DS
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Review titled Great Service
Rated 5 stars out of 5
by Anonymous - Posted on 26 November 2022
I had great service with my visit to the practice today. From the phone call where the receptionist professionally and efficiently made me an appointment for the same day, to the doctor who quickly diagnosed my condition, and arranged my treatment. Thank you!
Visited November 2022
Review titled The Grange Medical Practice
Replied on 27 November 2022
Dear patient Thank you for sharing your review and 5-star rating. I'm pleased to learn that you have had great encounters with a range of staff in our team - both clinical, and non-clinical (admin/reception). It's really positive that you have given credit to the full team and I will share your comments with everyone in our next practice meeting. Please continue to leave reviews and let us know how we're doing, along with any suggestions on what might make the service even better. Kind regards DS
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Review titled All staff treating me very well
Rated 5 stars out of 5
by Anonymous - Posted on 27 November 2022
I have recently had quite a few appointments and referrals. All the team are helpful, conscious and kind. Thank you all very much.
Visited November 2022
Review titled The Grange Medical Practice
Replied on 27 November 2022
Dear patient Thank you for taking the time to leave a review and 5-star rating of your recent experience of the practice. Your feedback will be shared with our whole team at our next practice meeting. I hope you will continue to leave reviews and let us know how we’re doing and make suggestions on how we can improve the service. Kind regards DS
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Review titled A good experience I found
Rated 4 stars out of 5
by David - Posted on 12 December 2022
It felt good to be able to see some one.Especially after the last 18 months or more.suddenly I didn’t feel as though I was just a number thanks
Visited November 2022
Review titled The Grange Medical Practice
Replied on 13 December 2022
Dear David Thank you for taking the time to leave a review. We care about each and every one of our patients and try our best to tailor the service to suit the needs of each individual. The Covid-19 Pandemic has certainly taken it's toll on everyone, and I'm glad you feel satisfied with our service. Kind regards DS