The Grange Medical Practice
Fartown Grange, Spaines Road, Huddersfield, HD2 2QAContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Shocking service
Rated 1 star out of 5
by Anonymous - Posted on 05 December 2022
Told child should be seen but no GPS available and to use A+e . I pointed out that's an emergency service and they then said use 111 or the walk in centre in dewsbury. We are a family of non drivers and visiting another town is ridiculous. If the child should be seen then the gp that we are registed with should see them.
Visited December 2022
Review titled The Grange Medical Practice
Replied on 05 December 2022
Dear patient I’m sorry to have received this review and feedback about your recent experience. I would be more than happy to look into the particulars of your case and would encourage you to escalate this type of experience to a member of our team. We will be happy to try and offer solutions to you, and Dewsbury walk-in centre is a great option for patients who want to sit and wait to be seen the same day. I’m sorry you would find it difficult to get to Dewsbury, but unfortunately a more local walk-in service has not been commissioned. Please be assured we will always prioritise children. There has been a recent surge in demand as parents call us worried about the rise in Strep A. Your feedback will be shared with our whole team and we will reflect on this. Please do leave reviews in future and let us know if things improve for you. Kind regards DS
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Review titled Excellent care
Rated 5 stars out of 5
by Anonymous - Posted on 04 January 2023
I needed a GP appointment just after Christmas. I was given an appointment straight away and was then referred to hospital for further tests which I now have appointments for. Cannot fault this practice at all
Visited December 2022
Review titled The Grange Medical Practice
Replied on 05 January 2023
Dear patient Thank you for taking the time to leave a review and 5-star rating. I'm pleased to know you were able to access an appointment quickly and I hope your treatment is progressing well. Your comments will be shared with our whole team at our next practice meeting and I hope you will continue to leave reviews to let us know how were doing or where we can improve. Kind regards DS
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Review titled The practice
Rated 4 stars out of 5
by ELIZABETH SHAW - Posted on 30 December 2022
I only came in for the first time yesterday I had a hard time getting an appointment I understand that it's a hard time for all and I have admiration for the NHS but I was very ill and needed attention
Visited December 2022
Review titled The Grange Medical Practice
Replied on 30 December 2022
Dear Elizabeth Thank you for taking the time to leave a review and let us know about your first experience of the practice. Welcome to our practice. I hope the team were able to understand the nature of the problem and how important it was for you to receive timely advice and/or treatment. Our team works closely together to ensure all patients are dealt with as quickly as possible and our non-clinical team are able to advise on supporting organisations where patients can receive care and treatment if they cannot wait to be seen at the GP surgery. I hope you will continue to let us know how we are doing or suggest how we can improve by leaving regular reviews or speaking with a senior member of the team. Kind regards DS
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Review titled urgent telephone request for face to face appt
Rated 4 stars out of 5
by Anonymous - Posted on 30 December 2022
Telephone contact was answered from number 3 in the queue. Receptionist was very understanding of problem ( I am female age 88) and face to face appt was arranged for am next day. GP was considerate of problem and offered to consider care help and alternative possible solutions with own choice and prescribed pain killer medication for collection from my local pharmacy and with referral for Xray at a future date
Visited December 2022
Review titled The Grange Medical Practice
Replied on 30 December 2022
Dear patient Thank you for leaving a review. I'm pleased that you were met with empathy and understanding by our reception team. It's positive to learn that you were offered choice by the clinician who treated you on this occasion. Please continue to leave regular reviews and let us know how we're doing, or suggest ways in which we can improve. Kind regards DS
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Review titled Timely and helpful advice
Rated 5 stars out of 5
by Anonymous - Posted on 14 December 2022
Easy to book appointment by phone as was unable to use web booking option due to illness. Appointment within 48hrs for non urgent matter. Clean and spacious waiting area. Short waiting time. Kind and considerate advice from clinician.
Visited December 2022
Review titled The Grange Medical Practice
Replied on 14 December 2022
Dear patient Thank you for taking the time to leave a review. I'm delighted to learn that you were seen or spoken to within 48 hours of your request, despite your issue being non-urgent. Thank you for your feedback on the waiting area waiting time to be seen by the clinician. Your comments will be shared with the full team. Please leave regular reviews to let us know what we're doing well or how we can improve. Kind regards DS
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Review titled Very poor
Rated 1 star out of 5
by Anonymous - Posted on 21 December 2022
Can very rarely see a doctor on the same day Appointments poor Website poor when working when seen by a doctor I have been prescribed completely the wrong prescription required for my ailment
Visited December 2022
Review titled The Grange Medical Practice
Replied on 28 December 2022
Dear patient I am sorry to have received your review and 1-star rating. Please be assured the practice offers a range of appointments from same-day to around 7-10 days away, subject to clinical need. There are many other services which support us in offering same day appointments - for example, we can refer you to a local pharmacy for a confidential consultation on the same day, or we can signpost you to the local walk-in centre for a same day sit-and-wait appointment. I am disappointed to learn that you find our website to be poor and it would be helpful to have some constructive feedback on the same. I am sorry to hear you were prescribed the wrong medication for your ailment. I would like to know more about that, and would be happy to take some more information, investigate the incident and give you a full response. Your comments will be shared with our whole team at our next clinical meeting and I hope you will have an improved experience next time. Kind regards DS
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Review titled Understanding and efficient
Rated 5 stars out of 5
by Anonymous - Posted on 30 December 2022
I would like to say thank you for the patience, understanding and efficiency shown to me on my recent visits to the practice. As a patient you are unfortunately not feeling your best when you arrive at reception and I have been very grateful for the understanding and help I have received from the staff in helping me with appointments and explaining about the sample forms etc.
Visited December 2022
Review titled The Grange Medical Practice
Replied on 30 December 2022
Dear patient Thank you for taking the time to leave a review. It's assuring to know that our team were able to support you when you needed us. Your feedback will be shared with our team at our next practice meeting and I hope you will continue to let us know how we're doing, or what we can do to improve. Kind regards DS
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Review titled Good service
Rated 3 stars out of 5
by Glen ANDERSON - Posted on 04 January 2023
Any time the practice contacts me - eg for a blood test or medication review etc , the practice does a fantastic job. However when I contact the practice for a GP appointment, the service is disappointing and I end up seeking medical assistance at A & E. Frustrating and been like this for some time.
Visited December 2022
Review titled The Grange Medical Practice
Replied on 05 January 2023
Dear Glen Thank you for taking the time to leave a review and feedback about the service. It's great to hear the practice is proactively contacting you with health reminders, but I am sorry to hear of your difficulties accessing an appointment when you have needed us. I have asked a member of our team to contact you about this and discuss further. I hope this will help us support you better. Your feedback will be shared with our team at our next practice meeting. Kind regards DS
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Review titled Good experience
Rated 3 stars out of 5
by Mr Martyn D Wren - Posted on 30 December 2022
Longish wait for an early appointment but clinician very good and excellent level of medical knowledge and good use and navigation of computer system to quickly access test results and previous history.
Visited December 2022
Review titled The Grange Medical Practice
Replied on 30 December 2022
Dear Martyn Thank you for taking the time to leave a review. I'm sorry to hear you had a long wait for your appointment, but pleased to hear you were confident and assured by the clinician who consulted you. Please let us know how we're doing by leaving regular reviews. Kind regards DS
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Review titled Are they still operating
Rated 1 star out of 5
by Anonymous - Posted on 07 February 2023
Can't get to see anybody doctor or nurse you're on your own any problems go to A&E or phone 101 who referred me to Dewsbury hospital which is miles away after operation required addressing told to go to A&E who weren't impressed told me it appeared as doctors has retired
Visited December 2022
Review titled The Grange Medical Practice
Replied on 11 February 2023
Dear Patient Sorry to have received your review. We are absolutely still open and happy to serve our patients. I can only assume you have had issues getting an appointment with us and have been dissatisfied with the signposting options made available to you. I completely understand that it's not ideal having to travel further for assitance. Unfortunately the Practice has no control over the location of the nearest walk-in centre (Dewsbury) and we would always be happy to try and arrange an appointment at the surgery first, subject to your needs. Like any other appointment system, capacity is finite. I'm glad our admin team were able to offer alternatives for you, but I'm sorry you felt these were not appropriate. Your feedback will be shared with the team at our next practice meeting. Kind regards DS