The Grange Medical Practice
Fartown Grange, Spaines Road, Huddersfield, HD2 2QAContact details and opening times
Patient ratings and reviews
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Help others by sharing your thoughts and experiences about The Grange Medical Practice.
Reviews
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Review titled Not happy
Rated 2 stars out of 5
by Anonymous - Posted on 31 January 2023
I received phone call from surgery regarding review my blood pressure drugs ( my midwife asked surgery to do this about two weeks before)I have been asked to visit surgery two days after phone call. Doctor was rude, told me that is wasting time to come just to check blood pressure as I can do this at home. I was feeling not comfortable.
Visited January 2023
Review titled The Grange Medical Practice
Replied on 02 February 2023
Dear patient Thank you for taking the time to leave a review and I'm sorry to hear that you are dissatisfied with how your request was handled this time. I would encourage you to always ask to speak to a senior member of the reception/admin team if you experience problems with appointments. We will be happy to investigate what has caused the problem and escalate this as a complaint on your behalf where appropriate. I'm sorry you felt the clinician was rude or blunt. I am sure this was not the intention. However, please be advised we have a large team of health care assistants, as well as a self-service blood pressure machine in our reception, and this is the most appropriate way to check blood pressure (if you do not have access to a home blood pressure monitor). Please leave regular reviews and let us know how we do next time. Your review will be shared with our full team at the next Practice meeting. Kind regards DS
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Review titled Service needs work
Rated 2 stars out of 5
by Anonymous - Posted on 22 December 2022
Considering this practice is still using E consult forms and not seeing people unless absolutely necessary, the wait times are long and some DRs are forcing people and children to wear masks, which is fine however if people choose not to wear one, they should not be refused to be seen.
Visited December 2022
Review titled The Grange Medical Practice
Replied on 28 December 2022
Dear patient Thank you for taking the time to leave a review. I'm sorry we haven't met your expecatations this time. Many of our patients are being seen face to face if they prefer and also where this is clinically necessary. Some patients do prefer a telephone or video consultation, so the practice is keen to offer choice. I would be keen to hear more about your experience and would appreciate you contacting the practice to provide more information so that this matter can be looked into and a full response provided to you. Your review will be shared at our next practice meeting so we can learn from your experience. Kind regards DS
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Review titled Efficient service
Rated 5 stars out of 5
by Steve - Posted on 30 December 2022
Mum knows when she gets a UTI, but it was over Christmas, so took a sample in to the practice when it opened. Received a phone call and message 2 hours later to collect medication from the pharmacy. Great service..
Visited December 2022
Review titled The Grange Medical Practice
Replied on 30 December 2022
Dear Steve Thanks for your review and feedback on your recent experience. I'm delighted to hear that our team were able to produce this outstanding turnaround time to treat your mum. Your comments will be shared with our team at our next meeting. Please leave regular reviews to let us know what we're doing well, or what we can do to improve the service. Kind regards DS
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Review titled Excellent Practice
Rated 5 stars out of 5
by Dawn Baggaley - Posted on 21 December 2022
Always very helpful, patient and efficient. Have always been kind in upsetting and distressing times. To which I am very grateful.
Visited December 2022
Review titled The Grange Medical Practice
Replied on 21 December 2022
Dear Dawn Thank you for taking the time to leave a review and express your gratitude for our service. We’re delighted you have found us to be helpful through difficult times. Please leave reviews regularly to let us know how we’re doing or if there’s anything we can improve on. Your feedback will be shared with the team at our next practice meeting. Kind regards DS
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Review titled Great Practice, helpful Staff
Rated 5 stars out of 5
by Anonymous - Posted on 31 December 2022
All round good experience from booking to actual appointment. Being able to check yourself in is handy too.
Visited December 2022
Review titled The Grange Medical Practice
Replied on 31 December 2022
Dear patient Thank you for taking the time to leave a review. It’s pleasing to hear if your positive experience from booking to attending your appointment and I’m glad you found the self check-in screen useful. We’re always interested in using technology to enhance the patient experience. Your review will be shared with our whole team at our next practice meeting. Kind regards DS
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Review titled Excellent practise
Rated 5 stars out of 5
by Sharon Horsfield - Posted on 06 December 2022
Saw my GP last week felt confident he listened to my needs and didn’t rush the consultation good patient skills like doctors should be Well done The Grange need more like him
Visited December 2022
Review titled The Grange Medical Practice
Replied on 06 December 2022
Dear Sharon Thanks for taking the time to leave a review and 5-star rating of your recent experience. Our clinical team understand the importance of quality consultations and holistic patient care. I’m delighted to hear that you had adequate time to speak to the clinician and your needs were met at the appointment. Your feedback will be shared with our whole team at the next practice meeting. Please leave regular reviews to let us know how we’re doing. Kind regards DS
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Review titled Super practise.
Rated 5 stars out of 5
by Susan Chapman - Posted on 30 December 2022
Very professional, very friendly and made me feel comfortable whilst conversing about my issues. Also I has my prescription within the hour was very pleased with the help I had received as I had not been well for over a week. Thank you
Visited December 2022
Review titled The Grange Medical Practice
Replied on 30 December 2022
Dear Susan Thanks for taking the time to leave a review and 5-star rating. I'm delighted to know that our team were able to support you and put you at ease. It's positive to hear that you had access to your prescription within an hour. That's a fantastic turnaround time. Please leave regular reviews and let us know how we're doing. Your feedback will be shared with our whole team at our next practice meeting. Kind regards DS
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Review titled Always been helpful
Rated 5 stars out of 5
by Shannon Rose - Posted on 03 December 2022
I went to the doctors with my 9 year son and the way the doctor was with him was great. Explained everything to him like he would an adult and helped him by telling him what he needs to do to help the problem. Was seen on time and out quickly after solving the problem.
Visited December 2022
Review titled The Grange Medical Practice
Replied on 04 December 2022
Dear Shannon Thank you for taking the time to leave such an insightful review. I’m glad you found the GP to be helpful and that you’re appointment ran efficiently to time. Your feedback will be shared with our whole team at our next practice meeting. I hope you will leave reviews regularly to let us know how we’re doing. Kind regards DS
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Review titled Really good practice
Rated 5 stars out of 5
by Robert huddleston - Posted on 12 January 2023
Arrived on time and booked in via the monitor, no problem, the appointment was for a blood test, the young lady was brilliant, thank you.
Visited December 2022
Review titled The Grange Medical Practice
Replied on 13 January 2023
Dear Robert Thank you for leaving a review and 5-star rating. I’m pleased to hear you had a smooth visit for your blood test appointment. Your review will be shared with our team at our next practice meeting. Please leave regular reviews to let us know how we are doing. Kind regards DS
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Review titled Appalled and disgusted
Rated 1 star out of 5
by Annoyed patient - Posted on 31 December 2022
I completed an e consult.. and recieved a call the same day to inform me they have no capacity to see me and for me to go to walk in centre or ring out of hours... I went to the walk in centre the same evening only to be told it was a 6 hour wait and that was not guaranteed...I walked away and tried 111..was on hold for almost an hr.. rang the surgery again the nect day... was just told to carry on trying 111 they will eventually answer ... this got me so frustrated.. I walked in the surgery first thing in morning to request an urgent appointment once again to be told there's no appts... instead she started typing away and then says I've referred u to asda pharmacy.. pharmacist rang me in the evening and the first thing she said was why have they referred you to us.. your symptoms are a red flag .. she asked me leave it with her and will get back to me ...10 mins later she rang to say she rang ooh but they have advised I need to ring myself.. and then she rang the gp surgery only to be told that I need to call myself for an appt. I rang the surgery.. call got answered... receptionist asked for my symptoms... I was like my details should be on the system... and she was oh yes I can see them.. let's get u booked in to an appt... an appt got booked ( why on earth after all that stress they caused me could they just not offer me an appointment when I originally got in touch!!!!) It's beyond beleive .. I shall be looking to move GP in the New Year...
Visited December 2022
Review titled The Grange Medical Practice
Replied on 31 December 2022
Dear patient I’m sorry to hear about your experience of the practice and wider health care service. I can understand how frustrating this must have been for you and it’s not what I’d expect from our service. Unfortunately appointments in any health care service (even walk-in services) are being stretched beyond capacity and all services are trying to provide the best possible service. I would be most interested in finding out more about who you spoke to at the surgery and when. I will be happy to retrieve call recordings and feedback to the people you have spoken with at each contact point. That will help me understand if/why the care navigator colleague had signposted you for a same day consultation in a community pharmacy. These appointments are often beneficial for patients who need a same day appointment, but there are specific criteria for referrals. Please can you email this to our grange.admin@nhs.net email address and provide the number you called from and the date and rough time, so I can retrieve the calls and investigate the matter further. I hope you will allow us to look into the matter before moving away from the surgery. Nevertheless, your review will be shared with our whole team at the next practice meeting and we will try to reflect on this - but would need more specific info to agree specific learning points or feedback to the colleagues you contacted. Kind regards DS