The Grange Medical Practice
Fartown Grange, Spaines Road, Huddersfield, HD2 2QAContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Good Experience
Rated 4 stars out of 5
by Margaret - Posted on 04 January 2023
The practice ran quite reasonably on time , the doctor was very helpful, empathetic and considerate to my visit.a very reassuring experience was had ..thank you
Visited January 2023
Review titled The Grange Medical Practice
Replied on 05 January 2023
Dear Margaret Thank you for taking the time to leave a review and let us know about your recent experience. I'm pleased that you were satisfied with the service and found the doctor to be helpful and empathetic. Your comments will be shared with our full team at our next practice meeting and I hope you will continue to leave reviews to let us know how we're doing, or suggest how we can improve. Kind regards DS
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Review titled Lack of communication
Rated 2 stars out of 5
by Anonymous - Posted on 01 February 2023
A home visit was set up. A family member of the patient called the GP a few days prior to the appointment and asked to be contacted when the medical nurse was at the house so they could provide additional information, but no one called. The family member called on the day of the home visit and was told, the nurse is on their way, but in order to get information, the family member should send an email for the results and they would receive an answer within 48 hours. It's been over a week and no reply has been sent. Similar issues have occurred with previous communications with this GP office.
Visited January 2023
Review titled The Grange Medical Practice
Replied on 02 February 2023
Dear patient Thanks for taking the time to leave a review. I'm sorry to hear about your difficulties arranging a home visit and I appreciate you making us aware of this. Please be assured you can always ask to speak to a senior member of our admin team, who can support you through any issues arranging appointments/visits. Home visits take around 4 times longer than appointments in practice, so it's really important we get these right every time. Please call the surgery and provide more information about this, or email it through to us at grange.admin@nhs.net so we can investigate this incident and understand what occurred, who you spoke to etc. Providing full details, including patient details, will allow us to investigate, but without that we cannot learn from this and improve. Your feedback will be shared with our whole team at the next practice meeting for awareness if you are unable to provide more information to allow a full investigation. Kind regards DS
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Review titled Fobbed off
Rated 2 stars out of 5
by Anonymous - Posted on 28 February 2023
A miracle that I actually got to see a doctor, after months of diagnosis over the phone, I requested a heart ultrasound only to be told I'm 'too young' for a heart problem - despite people a decade younger than me collapsing from heart problems. Fobbed off with anxiety just because that's on my record.
Visited January 2023
Review titled The Grange Medical Practice
Replied on 02 March 2023
Dear patient I'm sorry to hear you are suffering with your health and you do not feel we are supporting adequately. This is most disappointing and certainly not what our team would expect. I am unable to identify you through your review, so please call us and discuss your needs further. Alternatively, you can submit an online consultation via our website and this will be triaged very quickly. Please be mindful, our clinicians must follow local and national guidance in diagnosing and treating problems. You are more than welcome to book a second opinion appointment with us. Kind regards DS
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Review titled Understanding
Rated 4 stars out of 5
by Anonymous - Posted on 31 January 2023
Was late to appointment and still was able to be seen by GP. receptionist and GP very understanding and GP helped solve the problem.
Visited January 2023
Review titled The Grange Medical Practice
Replied on 02 February 2023
Dear patient Thanks for taking the time to leave a review. I'm pleased to hear that the GP was able to see you despite you being late for/missing your appointment. This gives me the assurance that our GPs are going the extra mile and being reasonable when patients are running late. Your feedback will be shared with our full team at our next Practice meeting. Kind regards DS
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Review titled Quick Appointment
Rated 4 stars out of 5
by Anonymous - Posted on 31 January 2023
Got appointment very quickly and was taken very quickly at the surgery and on time. The gentleman on reception was particularly helpful as computer login had failed and he was prompt at checking people in.
Visited January 2023
Review titled The Grange Medical Practice
Replied on 02 February 2023
Dear patient Thanks for leaving a review to let us know about your recent experience of our service. It's great to hear that you found our receptionist colleague was helpful on your arrival for your appointment. Your feedback will be shared with our whole team at our next Practice meeting. Kind regards DS
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Review titled Missed phone appointments
Rated 3 stars out of 5
by Lewis Rich - Posted on 25 January 2023
I was scheduled a phone appointment on 17 Jan (18.10) in response to an e-consult from, no call was received. I emailed admin and received an apology and revised appointment on 18 Jan (11.10). Again no call received. Submitted another e-consult form and was called by pharmacist who was very helpful.
Visited January 2023
Review titled The Grange Medical Practice
Replied on 26 January 2023
Dear Lewis Thank you for taking the time to leave a review. I'm sorry to hear about the delays in calling you back for your appointment, but pleased to hear the practice pharmacist was helpful. I will ask a member of our team to investigate this to help us understand what might have occurred to result in a delay for you. Please call us if you wish to discuss this further. Kind regards DS
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Review titled Diabetic review
Rated 4 stars out of 5
by Kathy Brisk - Posted on 09 January 2023
I was asked to attend twice once for the check up and once for bloods This should be carried out in one visit and a call should be made explain g the results
Visited January 2023
Review titled The Grange Medical Practice
Replied on 09 January 2023
Dear Kathy Thank you for taking the time to leave a review and feedback about your recent experience. You are absolutely right, we should offer to take blood and review diabetes at the same time, then offer a phone call with results and next steps for managing the condition. I’m sorry that hasn’t happened this time. I can only assume that your appointment was after the blood collection time (12:00pm), but if this was the case I would have hoped you were offered to have a sample taken for you to drop at the hospital. Your feedback will be shared with our team at our next clinical meeting and I’m sure the nurses and HCAs will reflect on your experience. Kind regards DS
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Review titled Committed to helping people
Rated 4 stars out of 5
by Anonymous - Posted on 11 January 2023
The medical personal was really someone who knows the subject. I appreciate the way she assessed me , the advice she gave me , overall, her expertise. Outstanding
Visited January 2023
Review titled The Grange Medical Practice
Replied on 11 January 2023
Dear patient Thank you for taking the time to leave a review. I'm delighted to hear such positive feedback about the clinician you saw recently. I wonder if you would be so kind as to email us at grange.admin@nhs.net to provide the name of the clinician so she will be able to include this positive feedback at her clinical appraisal. Your review will be shared with our whole team at our next practice meeting and I hope you will continue to leave reviews and let us know how we are doing. Kind regards DS
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Review titled Good Doctors &Nurses
Rated 4 stars out of 5
by Diane McFarlane - Posted on 27 January 2023
I have had a few appts lately. Happy with the F2F appts but have had a couple of telephone appts arranged - one took a week before I received a call back and one when I didn’t get a call back but antibiotics delivered by chemist late on a Friday night.
Visited January 2023
Review titled The Grange Medical Practice
Replied on 28 January 2023
Dear Diane Thank you for taking the time to leave a review. I’m pleased to learn you are overall happy with the service, but I completely understand your feedback about the telephone appointments. These are always difficult to manage, especially when our clinicians are often managing complex face to face presentations in and amongst clinics, which prevents us from providing a time of call back. There are options around using EConsult and online consultation for some health care queries, which can be answered by email or SMS by our clinicians, rather than telephone. This enables directions, advice or assurance to be provided for patients to review at their convenience for some problems. Your review will be shared with our wider team at our next practice meeting. Please review regularly to let us know how we’re doing. Kind regards DS
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Review titled Appointment
Rated 4 stars out of 5
by savita badhan - Posted on 20 January 2023
I called fir an appointment for my daughter because she's had ear ache/blocked for some time now. I was offered an appointment same day and was given antibiotics. The phone was answered quicker than normal too.
Visited January 2023
Review titled The Grange Medical Practice
Replied on 21 January 2023
Dear Savita Thank you for taking the time to leave a review. I’m pleased to hear you were able to access an appointment the same day. We do always try to prioritise children and see them as soon as possible. It’s assuring to learn you got through on the phone quickly - this is something we’ve been working to improve since June 2022 and our average waiting times are less than 3 minutes now. Please let us know how we’re doing by leaving reviews regularly. If you have any ideas or suggestions for how we can improve, please call and speak to a member of our team, email us or ask about joining the patient group. Kind regards DS