The Grange Medical Practice
Fartown Grange, Spaines Road, Huddersfield, HD2 2QAContact details and opening times
Patient ratings and reviews
Leave a review
Help others by sharing your thoughts and experiences about The Grange Medical Practice.
Reviews
-
Review titled Much improved practice
Rated 4 stars out of 5
by Anonymous - Posted on 23 May 2023
Contacted by the practice to arrange a blood re PSA issues. No problems in arranging a date or in taking the test but have had no communication regarding the result. No news is good news?
Visited February 2023
Review titled The Grange Medical Practice
Replied on 24 May 2023
Dear patient Thanks for the review and letting us know how easy it was to have a blood test. We would not normally call patients to advise on normal results, but results are typically received and filed by our team within 7 days of the test. Please call us and ask a member of our team if you are concerned. Kind regards DS
-
Review titled Did what I asked
Rated 4 stars out of 5
by Anonymous - Posted on 14 February 2023
I needed a prescription but because of my profession I felt I didn’t need to be seen so I did an econsult and wrote my request. 2 days later I got my prescription. No contact suited me.
Visited February 2023
Review titled The Grange Medical Practice
Replied on 15 February 2023
Dear patient Thanks for leaving a review and 4-star rating to let us know about your recent experience. I'm pleased to learn you were able to get rapid access to what you needed. Kind regards DS
-
Review titled Needing to be a better organised
Rated 2 stars out of 5
by Anonymous - Posted on 28 February 2023
I attended a blood test and booked in at the reception as your booking in wasn’t working my appointment was at 11.30 when it got to 11.45 and still didn’t get called to go in for my bloods doing as we sitting waiting our neighbour arrived for a blood test and went in before like everyone else did even the nurse messaged the receptionist as I approached the desk to ask if I had left i eventually got in and I struggled walking as my legs where very painful as your seating is very low and very uncomfortable then to find out that I had been booked out by receptionist and that’s why I wasn’t called for my bloods the second time come in it went okay
Visited February 2023
Review titled The Grange Medical Practice
Replied on 02 March 2023
Dear patient I'm sorry to hear about the inconvenience and mix up with your recent appointment. This is certainly not commonplace, and not what we expect in terms of service level. I'm pleased to learn the issue was resolved quickly for you and I hope you will return to leave reviews in future to let us know how we're doing. Kind regards DS
-
Review titled Unbelievable
Rated 1 star out of 5
by Anonymous - Posted on 28 February 2023
Repeat prescriptions not available due to doctors not issuing them, only found when going to collect from Pharmacist. Contacted doctors to be told a pharmacist would call before 6.30pm on Tuesday 21st February 2023…….still waiting on 28th February 2023. I have informed the doctors to be told it’s not there responsibility to inform me of any prescriptions not issued but it’s up to me to resolve…….how? Also the advisor at the doctors informed me “we’ve 16000 patients and can’t deal with all of them” also stating “not her fault” I never said it was. Seems very unprofessional and feels like I’m left to sort out the issues on my own. I take 9 different drugs and had a heart attack 27th April 2021. The support has been dismal.
Visited February 2023
Review titled The Grange Medical Practice
Replied on 02 March 2023
Dear patient Sorry to hear about your recent experience. This is certainly below the standard we expect to provide our patients. Unfortunately we have had a recent backlog of pharmacy workload, and we are working hard to resolve that. I'm sorry it has affected your access to prescription and you are absolutely right to raise this with us. I have worked with the lead pharmacists in the practice to make amends to our processes and I hope this will prevent this type of issue recurring. I'm sorry that the receptionist you spoke to made irrelevant comments when you reported the problem - we should simply do our best to help. I hope you will have a better experience in future and that you feel able to leave more positive reviews in future. Please let us know how we're doing and if you notice a change. Kind regards DS
-
Review titled Satisfactory GP
Rated 4 stars out of 5
by Miss Julie Finch - Posted on 07 March 2023
I had surgery and needed to have my wound checked and rebandaged. Called the surgery in the morning and was given an appointment for later on that morning. I was seen been a very nice nurse. My wound checked and rebandaged. Great surgery
Visited February 2023
Review titled The Grange Medical Practice
Replied on 11 March 2023
Dear Julie Thanks for taking the time to leave a review. It’s really pleasing to hear how quickly you were able to access an appointment for a dressing, and that you found our nurse to be helpful, polite and caring. Your feedback will be shared with our whole team at our next practice meeting. Kind regards DS
-
Review titled Good practice
Rated 4 stars out of 5
by Anonymous - Posted on 21 February 2023
Said they would and did, very impressed with the doctor that rung me, don’t usually need a doctor not done for a while so it gave me faith in the nhs
Visited February 2023
Review titled The Grange Medical Practice
Replied on 21 February 2023
Dear patient Thanks for leaving a review and 4-star rating. It's pleasing to hear you were impressed with the doctor who called you. We're here to help. Kind regards DS
-
Review titled Good but needs improvement
Rated 4 stars out of 5
by Anonymous - Posted on 19 April 2023
Its a good practice but requires improvement. Mainly with perscriptions,as they can state your perscription is ready but when you go to collect its not in stock.
Visited February 2023
Review titled The Grange Medical Practice
Replied on 20 April 2023
Dear patient Thank you for leaving a review. I'm sorry to hear you are experiencing issues with out of stock items at your nominated chemist. Unfortunately this isn't something we can control. However, please be assured we would be more than happy to switch medication items and re-issue a prescription if the original items. If this is an issue in future, and you have tried to source the medication from multiple chemists, please call the surgery and let us know what items are available and we can re-issue the prescription accordingly. Kind regards DS
-
Review titled Appointment
Rated 3 stars out of 5
by Kathy Brisk - Posted on 02 March 2023
I finally managed to see Nurse to complete my diabetic review which commenced in December. Over the phone I had been given incorrect results, had to visit on 3 occasions for bloods to be completed, I was asked for unnecessary tests On my final appointment everything was satisfactory the nurse was polite and on time and explained everything so a good ending
Visited February 2023
Review titled The Grange Medical Practice
Replied on 02 March 2023
Dear Kathy Thank you for taking the time to leave a review. I will be happy to investigate your comments further to better understand what might have gone wrong. I have asked a colleague to call you to take some more information which will allow me to review the call recordings and feedback to colleague(s) involved. I hope you will return to leave feedback in future and let us know how we did next time you visit. Kind regards DS
-
Review titled Excellent, friendly service.
Rated 5 stars out of 5
by Anonymous - Posted on 07 March 2023
All staff are welcoming, helpful and patient. They listen attentively, question and advise and I particularly like the use of computer to show illustrations and details of ailments.
Visited February 2023
Review titled The Grange Medical Practice
Replied on 11 March 2023
Dear patient Thanks for taking the time to leave a review. I’m really pleased you have rated us 5-star. It’s positive to hear that our team were able to spend time explaining your ailments and how you your treatment will progress. Your feedback will be shared with our whole team at our next practice meeting. Kind regards DS
-
Review titled Why bother
Rated 1 star out of 5
by Anonymous - Posted on 21 February 2023
I asked about specific symptoms and wasn't heard. I was offered a blood test which might account for 1 symptom but no help for anything else. Very disappointed
Visited February 2023
Review titled The Grange Medical Practice
Replied on 21 February 2023
Dear patient Sorry to hear about your experience. Without any specific details, it is difficult for me to investigate your comments and support further. I would encourage you to call the practice and seek a second opinion from one of our clinicians. If you are still disappointed, you can speak to a senior member of the administrative team, who can take more details and investigate your comments as a complaint. Your feedback will be shared with our full team at our next clinical meeting, for learning and awareness. I hope you will leave reviews in future to let us know how we are doing. Kind regards DS