The Grange Medical Practice
Fartown Grange, Spaines Road, Huddersfield, HD2 2QAContact details and opening times
Patient ratings and reviews
Leave a review
Help others by sharing your thoughts and experiences about The Grange Medical Practice.
Reviews
-
Review titled Good Practice
Rated 5 stars out of 5
by Jan Lee re Nigel Lee - Posted on 15 April 2023
Although it has taken about a month to actually sort my husbands latest problem ,re medication etc.. The initial consultation with the GP was efficient and effective.The receptionist and ANP’s and practice nurses have been excellent. Just frustrating at times.
Visited March 2023
Review titled The Grange Medical Practice
Replied on 17 April 2023
Dear Jan and Nigel Thanks for leaving a review and 5-star rating. It’s a shame to hear it has taken a while to sort out any medication issues, but it’s great to hear you rate our staff as excellent. Kind regards DS
-
Review titled General practice
Rated 4 stars out of 5
by Anonymous - Posted on 02 March 2023
I rang to see a doctor, explained to advisor my concerns, to which she suggested to try over the counter medication. I'm still trying to work out if that was the right decision
Visited February 2023
Review titled The Grange Medical Practice
Replied on 03 March 2023
Dear patient Thank you for leaving a review. Our patient care advisors are trained to signpost to front line primary care services to help patients get attention as soon as possible. Sometimes community pharmacy is the most appropriate place to be seen and many now accept GP referrals for same day assessment and treatment and guidance on when you should start to feel better. You can also refer to nhs uk website for advice. Please be assured you can call us back if you’re not getting any better, or if you feel your symptoms are getting worse. Kind regards DS
-
Review titled Excellent Service
Rated 5 stars out of 5
by Robert - Posted on 22 February 2023
My recent appointment and treatment was very good and the Doctor’s approach to clearly explaining my problem was very helpful and appreciated. Maybe the practice could make available the hand held ear irrigation service.
Visited February 2023
Review titled The Grange Medical Practice
Replied on 22 February 2023
Dear Robert Thank you for taking the time to leave a review about your recent experience. It's great to hear that you found the Doctor's approach to be helpful and informative. It's important our clinical team are able to help patients understand their medical conditions. Your feedback will be shared with our whole team at our next clinical meeting. Please continue to leave reviews and let us know how we're doing. Kind regards DS
-
Review titled Disillusioned with nursing advise & receptionist
Rated 1 star out of 5
by Anonymous - Posted on 17 May 2023
We suffered a very unpleasant experience! Despite the Gp authorising a procedure for my unwell daughter the nursing staff refused to. I expect they couldn’t be bothered with the additional workload. An absolute irrational reason was provided. The nurses should be sufficiently qualified to conduct such tests and listen to the doctors. They afterall have an appropriate medical degree. It was unfortunate that the receptionist we’re adamant on repeating what the nurse had said as opposed to using there own judgment and relaying this back to the doctors. Instead they were very unsympathetic. HRI then conducted the procedure beautifully and could not understand what the nurses problem at the Grange was. It also left an upset child. Please improve in this as we are already looking for a better practise.
Visited February 2023
Review titled The Grange Medical Practice
Replied on 24 May 2023
Dear patient I'm really sorry to hear about this recent expereince. Please could you call us and provide some more information. I would be really keen to understand this incident in detail, so that I can identify the root cause of the problem and work to ensure this does not happen again. Kind regards DS
-
Review titled Good doctors just lack of appointments
Rated 2 stars out of 5
by Anonymous - Posted on 28 February 2023
Often it feels like you’re fighting for an appointment in the next week. I understand it’s a busy doctors, but often when you’ve got a condition you need seeing to, it doesn’t help to offer an appointment in a week or two time. The doctor I had myself was so helpful and caring, and said any issues I’m having I can come straight back but it’s so difficult to come straight back unless you get someone on reception who understands and is willing to help you.
Visited February 2023
Review titled The Grange Medical Practice
Replied on 02 March 2023
Dear patient Thank you for leaving a review and highlighting a few concerns. It seems we can certainly improve your experience next time you visit. Appointment access is always challenging, but we always try to see patients within 7 days. It's disappointing to hear your comments about reception staff. We have been working hard on improving customer service at the practice, and are seeing more positive reviews about this. If you ever experience a problem, please ask to speak to a senior member of the team and we will be pleased to support you. Kind regards DS
-
Review titled superb efficient professional services
Rated 5 stars out of 5
by Paul Young - Posted on 14 February 2023
I recently moved and this is my first experience of this practice. The staff are welcoming and caring. Their systems are very efficient and rapid. The ability to book appointments and communicate digitally is superb. They all know what they are doing which gives me great confidence in them.
Visited February 2023
Review titled The Grange Medical Practice
Replied on 14 February 2023
Dear Paul Welcome to the Practice and thank you for taking the time to let us know about your first experience. It's great to hear that you found our team to be welcoming and caring, and that you appreciate the options of communicating with us digitally. We've found that really improves access for our patients. Your feedback will be shared with our whole team at our next clinical meeting. I hope you will continue leave reviews and let us know how we're doing at each of your visits. Kind regards DS
-
Review titled A caring Practice
Rated 5 stars out of 5
by Anonymous - Posted on 08 February 2023
Over the past three years the service and standard of service has been outstanding. My husband and I have received prompt and professional care with face to face appointments when necessary and referrals to hospital has been completed quickly. The use of online appointments plus having the ability to read your notes and letters is reassuring.
Visited February 2023
Review titled The Grange Medical Practice
Replied on 11 February 2023
Dear patient Thanks for taking the time to leave a review and 5-star rating following your visit in February 2023. It's great to hear that you feel the service has been outstanding over the last 3 years. The Practice has undergone radical transformation and continues to constantly review processes to ensure patients get the best experience and care every time. Your feedback will be shared with the wider practice team at our next meeting. Please leave regular reviews to let us know how we're doing, or consider joining our Patient Participation Group (PPG) meetings to learn more about how you can support Practice development. Kind regards DS
-
Review titled Very Good Service
Rated 5 stars out of 5
by Anonymous - Posted on 21 February 2023
The Reception staff kept me informed of when it was my turn and checked I was wearing a face mask. The appointment was booked at short notice and I was amazed to get seen so quickly. The GP was thorough and immediately understood the issue and got to the point promptly making me further referrals to a series of hospital appointments that I will need. All in all very satisfied with the service I received.
Visited February 2023
Review titled The Grange Medical Practice
Replied on 21 February 2023
Dear patient We were pleased to recieve your review of your recent experience at The Grange. It's reassuring to know you rate us as a 5-star service. We always try to deal with patients as quickly as possible, and our clinicians pride themselves on being thorough and understanding. We will share your feedback with our full team at our next clinical meeting. Please leave regular reviews and let us know how we're doing. Kind regards DS
-
Review titled Good Practice
Rated 4 stars out of 5
by Anonymous - Posted on 28 February 2023
I've had no problem with contacting or receiving help when needed. The people I've had contact with have been polite and clear and understanding,i have no complaints with recommendations given as to medicines and how to deal with my condition.
Visited February 2023
Review titled The Grange Medical Practice
Replied on 02 March 2023
Dear patient Thank you for taking the time to leave a review. I'm pleased that you are happy with the level of service, and how clear things can be explained by our team. Kind regards DS
-
Review titled Good
Rated 5 stars out of 5
by Anna Rogers - Posted on 28 February 2023
The staff was poilte and always made sure I was ok when being examined it's a great practice I would definitely recommend the practice to friends and family
Visited February 2023
Review titled The Grange Medical Practice
Replied on 02 March 2023
Dear Anna Thank you for taking the time to leave a review. I'm pleased that you are happy with the practice and that you are comfortable recommending us to friends and family. Kind regards DS