The Grange Medical Practice
Fartown Grange, Spaines Road, Huddersfield, HD2 2QAContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled GP appointments
Rated 3 stars out of 5
by Anonymous - Posted on 28 March 2023
Couldn't get a GP appointment for 3 weeks for non urgent problem. No problem with appointments with practice nurses
Visited March 2023
Review titled The Grange Medical Practice
Replied on 28 March 2023
Dear patient Thanks for taking the time to leave a review. I’m sorry you’re not satisfied with the waiting time to see a GP. We are aiming to reduce routine waiting times to less than a week, but please be mindful this might be affected with holidays and sickness. The appointment system is frequently reviewed and tweaked, and I hope this will result in a shorter waiting time to be dealt with. Your comments will be shared with our team for reflection and consideration. Kind regards DS
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Review titled Good practice
Rated 5 stars out of 5
by ELIZABETH SHAW - Posted on 17 March 2023
I appreciate all your help and understanding and hoping to get my knee replacement also helpful with blood tests and medication
Visited March 2023
Review titled The Grange Medical Practice
Replied on 17 March 2023
Dear Elizabeth Thank you for taking the time to leave a review and 5-star review. I’m really pleased to hear you are satisfied with the service, especially in having blood tests and receiving medication. Your feedback will be shared with our whole team at our next practice meeting and I hope you will continue to leave reviews and let us know how were doing. Kind regards DS
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Review titled Good Practise.. could make some minor changes
Rated 4 stars out of 5
by Anonymous - Posted on 07 March 2023
Overall I do feel the practise has improved over the last few weeks/months. I really don't like the eConsult service as when you get to the end more than likely it asks you to ring the surgery. Wait times on the phone have dropped significantly, the doctors are very good and the online services are great too. I do think more should be made available online in terms of seeing notes and your record, as this would save me calling in when I haven't quite understood what the Doctor said or if I needed to know some additional info.
Visited March 2023
Review titled The Grange Medical Practice
Replied on 11 March 2023
Dear patient Thanks for taking the time to leave a review. It’s great to hear that you have noticed the massive improvement in telephone access and waiting times. We promote digital technology and we encourage all patients to sign up and use online services. We can certainly take your comments on board and work harder to encourage patients to access their health records online. Your feedback will be shared with our whole team at our next practice meeting. Kind regards DS
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Review titled Rude ignorance
Rated 2 stars out of 5
by Anonymous - Posted on 28 March 2023
Spoke with a receptionist on Friday afternoon that was rude ignorant wanted to talk but not listen tried telling me I didn’t understand what doctor had said to me and I was mistaken told her no but didn’t double check herself with doctor but tried telling me she had total lie then put me on hold to bring another receptionist to fight her corner that she was right and I was still wrong after hearing one side and left me feeling bullied and intimidated if she couldn’t handle me putting my side across and telling her she was wrong to check with doctor himself she should of just said I can’t sort your issue can u ring back at a later date and speak with someone else not say hold line a minute then go speak to another receptionist put her side to her then put her on phone to me and think I’m going repeat myself all over again to be told a second time I was wrong but I obviously was not as got a call on Monday morning from another receptionist that was saying and doing the task the doctor had set and not telling me I was confused and sorted my issue with no problem and with manners and in no time at all for following a simple task and having respect for patient and not just expecting respect telephone message says about staff being abused but it’s ok for staff to verbally abuse patients and try bully tack ticks ganging up with others
Visited March 2023
Review titled The Grange Medical Practice
Replied on 28 March 2023
Dear patient I was disappointed to hear about your recent experience and this is certainly not what I would expect for our patients. I’m sorry if there has been any misunderstanding from our receptionists, and I’m glad that someone was able to resolve this quickly for you. Please call and speak to a senior member of the team about this, and I will be happy to investigate the incident fully. I would ask someone to call you upon receiving this, but I cannot identify you from the review. Your review will be shared with our full team and we will reflect on this. Kind regards DS
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Review titled My review
Rated 4 stars out of 5
by Martin - Posted on 14 March 2023
I prefer the new system we're you do a online assessment. You get a much quicker response and get the feedback you want instead of waiting to be seen by a Dr
Visited March 2023
Review titled The Grange Medical Practice
Replied on 15 March 2023
Dear Martin Thanks for taking the time to leave a review. It’s great to hear you’re enjoying the new online consultation tool via our website. We are constantly reviewing patient access to appointments and we want our patients to receive the advice and treatment they need as soon as possible. Your feedback will be shared with our whole team at our next clinical meeting and I hope you will leave reviews regularly. Kind regards DS
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Review titled medics good, admin in a tizzy
Rated 4 stars out of 5
by Paul - Posted on 21 March 2023
This is probably one the best GP practice I have known in all my nearly 80 years. The main fault I have experienced is the faulty administration which somehow does not connect all the dots. Double or triple phone calls about the same subject. No follow up of GP conversations without having to make two or three phone calls to the practice. Agreed GP ohone calls to me suddenly turn into physical appointments in the practice. Having said all that all the staff at every level are absolutely fabulous. So in summary great people with loveable quirky inconsistencies. ..... very reassuringly human.
Visited March 2023
Review titled The Grange Medical Practice
Replied on 23 March 2023
Dear Paul Thank you for your fantastic feedback and 4-star rating. We continue to review, train and develop our administrative team to increase efficiencies in the patient journey. Your comments will be shared with our full team at our next meeting. Kind regards DS
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Review titled Great practice
Rated 5 stars out of 5
by Patrick kirby - Posted on 26 March 2023
Since joining the practice 6 years ago I have had every aspect of health examined above my expectations. The doctors at the grange are of high standards. And often work Sundays to tell you your results
Visited March 2023
Review titled The Grange Medical Practice
Replied on 26 March 2023
Dear Patrick Thank you for taking the time to leave a review and outstanding 5-star rating. Our clinicians work hard to ensure patients receive timely care and treatment and it’s great to know you appreciate their hard work. Kind regards DS
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Review titled Excellent customer care
Rated 5 stars out of 5
by Helen Andiyapan - Posted on 21 March 2023
All members of the practice dealt professionally, with care and common sense. The receptionist listened to my request for a face to face appointment and provided one later that morning. The practitioner I saw listened to my concerns provided an increase in medication but also booked me in for an ECG later that day due to her concerns. The nurse who did the ECG was kind and did not want me to go home without feedback on the test - so asked a doctor to see me. This happened within minutes. The doctor also had concerns and booked for me to go to hospital for further tests. Thank you to all members of the practice for upholding their duty of care.
Visited March 2023
Review titled The Grange Medical Practice
Replied on 23 March 2023
Dear Helen Thanks for leaving a review and 5-star rating. It's really reassuring to learn you were happy with the care and treatment you recieved from our practice this time. I hope you will continue to leave reviews and let us know how we're doing in future. Kind regards DS
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Review titled The reception was rude
Rated 1 star out of 5
by Rukayat Aminu-Ibikunle - Posted on 17 March 2023
I complained about my address and she told me I was rude and ended the call on me and she refused to book an appointment for me.
Visited March 2023
Review titled The Grange Medical Practice
Replied on 18 March 2023
Dear Rukayat I'm sorry to hear about your recent experience. I have asked a member of our team to call you and take some more details about your call so we can investigate this further. In future, please ask to speak to the reception/admin team leader to discuss any issues such as this. It is certainly not the experience we expect for our patients. Kind regards DS
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Review titled Great Improvement
Rated 5 stars out of 5
by Paul Mcnulty - Posted on 21 March 2023
I have been patient here at the grange for many years not so long ago problems trying to contact surgery was very very frustrating i appreciate it is not possible to deal with every call in 3to5mins but respond times have improved tremendously credit to everyone good team work also getting to see doctor again great progress all round
Visited March 2023
Review titled The Grange Medical Practice
Replied on 23 March 2023
Dear Paul Thank you for taking the time to leave a review and outstanding 5-star review. It's great to hear that you have acknowledged the fantastic call waiting times and that you are able to see a clinician quickly. Kind regards DS