The Grange Medical Practice
Fartown Grange, Spaines Road, Huddersfield, HD2 2QAContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Very quick response
Rated 5 stars out of 5
by Mr Nigel Daniel - Posted on 21 March 2023
High BP Bloods done. Lifestyle check done BP average checked over a week Relevant drugs prescribed promptly Friendly supportive staff Follow up calls re diabetes and diet. Follow up appointment for blood tests booked promptly. Pharmacy cakled to discuss drugs. Overall excellent service
Visited March 2023
Review titled The Grange Medical Practice
Replied on 23 March 2023
Dear Nigel Thank you for taking the time to leave a review and 5-star rating. It's wonderful to hear you had such a pleasant and efficient experience. Kind regards DS
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Review titled Surely the Best GP Surgery you can find in Huddersfield
Rated 5 stars out of 5
by Ron Parkinson - Posted on 25 March 2023
Surely, this has to be the “Best GP Practice in Huddersfield”, if ever there was such a title. I have just come off a call with my Dads GP this morning, who has been following up my father for the last 6 months following an unexpected illness, he has been so incredibly supportive to us as have the rest of the practice team. My father has been a lifelong patient of this practice, and it was evident that it was struggling with the previous team of GPs over a few years ago. Since then, it has transformed unrecognisably, with a new team of GPs coming in and overhauling the practice.The Grange GP Surgery now have the nicest team of incredibly professional, kind & caring GPs, Nurses and a wonderfully fresh team of reception staff (they have got rid of the previous “Rottweilers”, and “GP blockers”) . The current team have been wonderfully pleasant, timely and efficient in all of my dealings over my Dad . Keep up the great work and my thanks for the wonderful care you give .
Visited March 2023
Review titled The Grange Medical Practice
Replied on 26 March 2023
Dear Ron Thank you for taking the time to write such a comprehensive and detailed review to let us know about your recent experiences. I’m delighted to know you rate us as a 5-star service and your review will be shared with our full team. It’s really positive to know our patients have recognised a significant shift in our services levels and this has resulted in much improved patient experience. Please continue to leave a review when you can to let us know how we’re doing. Kind regards DS
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Review titled No follow up
Rated 2 stars out of 5
by Anonymous - Posted on 05 April 2023
I e had 5 recurring kidnwy infectiona in as many weeks. Called 111 twice and have emailed the practice sknce Saturday with zero response
Visited March 2023
Review titled The Grange Medical Practice
Replied on 09 April 2023
Dear patient Please contact us to provide some more information about this incident and I will be happy to investigate it as a complaint. It is very helpful to have your name at the time of leaving a review so we can get in touch to see what we can do to help. Kind regards DS
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Review titled Good experience
Rated 5 stars out of 5
by Anonymous - Posted on 25 April 2023
I was concerned about high blood pressure and found I had an irregular heart beat as part of the investigation. The practice involved a cardiologist who will be applying a 24 hour monitor on me in June. I have also reduced my blood pressure after receiving medication from the practice. Very happy with my experience
Visited March 2023
Review titled The Grange Medical Practice
Replied on 30 April 2023
Dear patient Thank you for taking the time to leave a review and 5-star rating. It’s really positive to hear the team were able to support you with treatment and access to a cardiologist. I’m glad to hear the team have been able to lower your blood pressure with effective prescribing. Kind regards DS
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Review titled Improving
Rated 4 stars out of 5
by Anonymous - Posted on 07 March 2023
Receptionists need to listen better regarding your symptoms as what you may say to them does not always translate. Still difficult to see doctor seems you have to go through different practitioners before you can see one. Also annoying when you’re told you can only deal with one condition per appointment. Having said all this massive improvement in getting through to surgery and appointments I’ve had have been dealt with swiftly with not much waiting time. Keep up the good work
Visited March 2023
Review titled The Grange Medical Practice
Replied on 11 March 2023
Dear patient Thanks for taking the time to leave a review. It’s nice to hear you have noticed a massive improvement in accessing the surgery by telephone. We have a wide variety of clinicians in our team and we’re always keen to ensure patients are seen as quickly as possible. Some of our non-GP clinicians are ideally placed to see many conditions. Your feedback will be shared with our whole team at our next practice meeting. Kind regards DS
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Review titled Poor Reception and Administration Staff
Rated 1 star out of 5
by Anonymous - Posted on 17 May 2023
The practise should perhaps learn from other practises in area on how the non medical staff should conduct their service. It was clearly communicated by hospital doctors that my childs antibiotics were to be changed to stop the current infection immediately. However, after 3 phone calls and discussing this with 3 separate receptionists/appointment ladies they did not understand the urgency and offered a phone consultation with a nurse a week after. This was not acceptable and in the end after another a&e visit the hospital doctors changed the antibiotics. The staff need to listen and care about patients. They do not have specific medical qualifications to tell parents that a week with the wrong antibiotics is fine. This does pose a risk. It is also historic behaviour as we have experienced this many times before. The practice manager does have to stop supporting this behaviour and listen to the patients viewpoints. I would recommend looking at other practices for advise.
Visited March 2023
Review titled The Grange Medical Practice
Replied on 24 May 2023
Dear patient Thank you for taking the time to leave a review. I am sorry to hear about your experience and, as the Practice Manager, I hope you are assured that I do listen to patient viewpoints. This series of events is not what I would expect for our patients and I would be keen to learn more about the incident(s) you have raised. I would encourage you to contact the practice and provide more information about this, so that the incident can be investigated and learning opportunities identified. Kind regards DS
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Review titled Fab practice
Rated 5 stars out of 5
by Anonymous - Posted on 21 March 2023
Brilliant service all staff are friendly,helpful informative & polite and do their upmost to help you,there has clearly been a shake up of things, in terms of better communication with patients,not that I personally ever had an issue with that but I can tell there’s a more positive communication from staff.I would recommend this surgery it’s the best one I’ve ever been part of,you feel like you are actually been listened to an everything is dealt with in a timely manner
Visited March 2023
Review titled The Grange Medical Practice
Replied on 23 March 2023
Dear patient It's lovely to read your review and see that you rated your experience as 5-stars. Thankyou. Our whole team are passionate about looking after our patients and it's nice to be acknowledged for that. Kind regards DS
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Review titled Efficient dealings
Rated 4 stars out of 5
by Anonymous - Posted on 07 March 2023
My call was answered by helpful and polite receptionist who made me an appointment to see the relevant clinician & arranged for a pharmacist to call me the same day. Very good service following my initial call
Visited March 2023
Review titled The Grange Medical Practice
Replied on 11 March 2023
Dear patient Thanks for taking the time to leave a review. It’s great to know you found our receptionist and in-house pharmacist to be helpful and quick to help you. Your feedback will be shared with our whole team at our next practice meeting. Kind regards DS
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Review titled Massively improved reception team
Rated 4 stars out of 5
by Sarah H - Posted on 02 March 2023
I’ve had to visit the practice on numerous occasions in the past nine months for different health reasons but what stands out to me on every visit is how fantastically well the reception is managed! The team are always polite, very helpful and remain calm whilst dealing with the constant heavy flow of demanding patients with a wide range of issues! They are super efficient and do a fantastic job!
Visited March 2023
Review titled The Grange Medical Practice
Replied on 02 March 2023
Dear Sarah Thank you for taking the time to leave a review and 4-star rating. It's really pleasing to hear that you have noticed how well the reception areas is managed. It is a challenging and demanding area to keep running smoothly. Your feedback will be shared with our reception team and wider practice team and I'm sure it will boost staff morale to receive such positive comments. Kind regards DS
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Review titled Prescription issue fragmented and unhelpful
Rated 3 stars out of 5
by Mike Oldridge - Posted on 07 March 2023
A request for two items on a prescription was not completed together. The effect was that when notified by the pharmacy only part was available so wasting a round trip of some 5 miles which had to be repeated. At a recent visit to see the doctor for blood test results I arrived early for a 09:00 first appointment but was kept waiting for 40 minutes even after reminding the receptionist twice. I think I had been forgotten about.
Visited March 2023
Review titled The Grange Medical Practice
Replied on 11 March 2023
Dear Mike Thanks for taking the time to leave a review. Sorry to hear about the delays and inconvenience in accessing your medication. This is not what we would expect, and I would encourage you to call and speak to a senior member of our team so we can take more details and investigate the incident so you can receive an explanation. We would not want patients to have to wait 40 minutes for an appointment, but sometimes clinicians can encounter urgent or even emergency complex problems. This can cause a delay and our receptionists should keep waiting patients informed. Please be assured we would not forget about waiting patients - in fact our system informs us when patients have arrived and been checked in. Your feedback will be shared with our whole team at our next practice meeting. Kind regards DS